Customer Experience News & Media

Visitation kiosks frustrate users in North Dakota prison

January 27, 2020

Visitors to the Grand Forks County, North Dakota jail have encountered problems with the visitation kiosks — problems that Grand Forks Herald reporters have…

read now

Perfect Corp.’s YouCam makeup virtual beauty app wins innovation award

January 27, 2020

Perfect Corp., the beauty technology solutions provider behind the YouCam Makeup virtual beauty app, has been named a winner in the 2020 BIG Innovation Awards…

read now

Location, location, location: the importance of self-service kiosk placement

by Melissa Harward — Marketing Coordinator, Meridian Kiosks

As self-service solutions continue to expand, businesses and organizations must consider the location, placement and overall appearance of their solutions to…

read now

Air Canada check-in kiosk snafu delays passengers worldwide

January 27, 2020

Air Canada customers worldwide had flights delayed Thursday night and Friday morning on account of a system failure in the airline's check-in kiosks, according…

read now

Smart City kiosks go live in St. Louis

January 24, 2020

St. Louis visitors and residents can now learn about local attractions and services at Smart City kiosks that went live Wednesday in historic Old North St.

read now

NYC Council passes ban on cashless-only retail, restaurants

January 24, 2020

New York City Council passed a bill banning cashless-only stores and restaurants and imposes a fine for each violation.

read now

Grubhub expands its digital ordering platform for restaurants

January 23, 2020

In an effort to solidify its status as a leader in the $250 billion U.S. takeout market, Grubhub has launched Ultimate technology, a hardware and software…

read now

Panel explores diverse directions of self-service retail

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Self-service technology allows retailers to meet customer expectations established by the pioneering tech efforts of brand's, like Starbucks. These…

read now

Will 2020 be the breakout year for 5G?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

5G cellular service has been introduced to several markets, but use is limited due to the need for consumers to have compatible phones. Experts, nonetheless…

read now

Amazon exploring palm biometric technology for retail checkout

January 20, 2020

Amazon is working on new checkout terminals that would allow shoppers to make payments using biometric data found on their palm prints rather than having to…

read now

Kohl’s Corp. teams with Frank Mayer and Associates on self-checkout kiosks

January 20, 2020

Kohl's Corp., a Menomonee Falls, Wisconsin-based chain of department stores, has partnered with Frank Mayer and Associates Inc. to design, engineer and produce…

read now

AWM Smart Shelf teams with OptiCrib on automated storeroom management

January 17, 2020

Adroit Worldwide Media, Inc., a vision technology company, has teamed with OptiCrib, a Shamrock company, to provide seamless and friction-free inventory…

read now

McFadyen Digital introduces popup autonomous retail as a service

January 17, 2020

McFadyen Digital, a provider of e-commerce and online marketplace solutions, has introduced a popup autonomous retail-as-a-service platform known as Cartable…

read now

Hitachi, Shekel Brainweigh team on autonomous shopping solution

January 16, 2020

Shekel Brainweigh Ltd., a provider of weighing technology, and Hitachi today unveiled Capsule, a framework for an autonomous micro-market solution based on…

read now

Self-checkout beats the drum hard at NRF 'Big Show'

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Kiosk Marketplace reviews 44 kiosk exhibits at the National Retail Federation Big Show in New York City.

read now

Datalogic introduces vision technology for self-checkout

January 14, 2020

Datalogic, a provider automatic data capture and process automation, has introduced new vision technology for self-checkout that will be on display at the NRF…

read now

Self-order kiosks are on a roll in U.S. restaurants

It’s no secret – self-order kiosks are on a roll in the U.S., which is catching up to Europe, where they are already commonplace. The reasons are multi-fold.

Presented by KioskMarketplace.com

download now

Will autonomous checkout revolutionize sports concessions?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Pawtucket Red Sox became the first professional sports team to announce an autonomous checkout store, to be located in Polar Park, a ballpark the team is…

read now

Pyramid Computer introduces self-scan kiosk and gift card kiosk

January 13, 2020

Pyramid Computer has introduced a self-scan kiosk and self-service gift card kiosk, both of which will be displayed at the National Retail Federation show in…

read now

Elo announces POS, self-service, BOPIS additions

January 13, 2020

Elo, a provider of interactive retail solutions, announced additions to its lineup of point-of-sale, self-service, BOPIS and in-store fulfillment solutions…

read now