Customer Experience News & Media
Improved technology will drive facial recognition adoption, say gaming experts
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The use of facial recognition for customer identification has been controversial due to concerns about privacy and accuracy, but a panel of experts at the…
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SnapPay introduces facial recognition solution
October 28, 2019
SnapPay, Inc., a provider of a payment gateway that allows North American merchants to accept digital payments from Alipay and WeChat Pay users, has introduced…
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3 ways digital kiosks drive retail sales
Self-service retail solutions of all kinds are helping retailers effectively drive sales while creating a seamless and customized shopping experience for their…
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download nowLemonShark Poke installs self-serve beer tap at Florida location
October 25, 2019
LemonShark Poke, a fast casual restaurant chain, has installed a six-tap self-serve beer tap at its recently opened location in West Palm Beach, Florida…
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Digital kiosk’s original purpose remains, extends to multiple applications
by Melissa Harward — Marketing Coordinator, Meridian Kiosks
The purpose of first interactive kiosk in 1977 was to provide users information. That purpose continues to drive the expansion of self-service kiosks, which…
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OptConnect's ema:Play development kits to provide Banyan Hills Technologies’ IoT platform
October 23, 2019
OptConnect, a provider of managed wireless services, has partnered with Banyan Hills Technologies to integrate Banyan's customizable IoT platform, called…
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Hong Kong clinic deploys interactive touchscreens for patients
October 22, 2019
LifeHub, a Hong Kong healthcare provider, recently deployed a pair of automated touchscreens to interact with patients at its clinic, according to a press…
read nowChicago suburb introduces interactive informational kiosks
October 18, 2019
The city of Aurora, Illinois, a Chicago suburb, has officially activated eight interactive informational kiosks known as Cityposts, which the city council…
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The dark side of restaurant automation: data management challenges
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Self-service kiosks, and other automation technologies, deliver greater efficiencies to restaurants, but managing the data for managing equipment presents more…
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Airport travelers smile for World Smile Day to create 'hashtag mosaic'
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Travelers to John F. Kennedy International Airport were greeted by a billboard display encouraging them to take pictures of themselves using their smartphones…
read nowLinkNYC kiosks to be accessible to the hard of hearing
October 15, 2019
People with hearing difficulties will be able to use LinkNYC kiosks to make free phone calls thanks to improvements being introduced by the city, including a…
read nowDisneyland to introduce kiosk for paperless ride passes
October 14, 2019
Disneyland will introduce a FastPass touchscreen kiosk for three Tomorrowland rides to provide visitors paperless reservations tied to its mobile app…
read nowFree Wi-Fi kiosks planned for Detroit
October 14, 2019
Interactive kiosks with free Wi-Fi are coming to downtown Detroit thanks to a 15-year agreement between the Downtown Detroit Partnership and IKE Smart City…
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Panera Bread's Karen Kelley to keynote Fast Casual Executive Summit next week
October 11, 2019
Karen Kelley, senior vice president and chief restaurant operations officer at Panera Bread, will share insight on how important innovation is for Panera, as…
read nowMozilla adds kiosk mode to Firefox
October 10, 2019
Mozilla has added kiosk mode to its Firefox web browser, a move that users requested 18 years ago. Windows users can now enable the browser to launch in kiosk…
read nowKiosks top customer order technology used by restaurants in 2019
October 8, 2019
Kiosks were the largest customer order technology utilized in the past year among a national sampling of restaurants, according to an online survey conducted…
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Why digital kiosks keep finding more use cases
by Melissa Harward — Marketing Coordinator, Meridian Kiosks
From providing access to maximizing efficiency, reducing wait times, and enhancing the overall customer experience, electronic kiosks can be used by businesses…
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British losing patience waiting in line for food
October 4, 2019
The British are known for their patience, but when it comes to waiting in line at a restaurant, their patience is wearing thin.
read nowSupermarket reintroduces self-service kiosks in western Massachusetts
October 4, 2019
Big Y World Class Market has reintroduced self-checkout kiosks in some of its western Massachusetts stores after removing them in 2011 when the company felt…
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Micro market acquisition speaks volumes about self-service progress
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The acquisition attests to the fact that the micro market improved the customer experience in the unattended break room — such as being able to touch a product…
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