Veteran Affairs CX leader talks customer service strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

John Boerstler, chief veterans experience officer at the Veterans Experience Office in the Department of Veterans Affairs, shares the strategy his office takes…

Coffee machine camera irks Amazon warehouse employees

February 22, 2024

Workers at an Amazon warehouse in Maple Grove, Minnesota, have complained about a camera in a coffee machine operated by Canteen. The employees felt the camera…

Self-Service Technology for Retailers

Digitalization is gaining in importance in almost all segments of the retail industry. Consumers are much more open to self-service technologies than they were…

Presented by Pyramid Computer GmbH

Longtime Kiosk Marketplace, Vending Times editor to retire

by Mandy Wolf Detwiler — Editor, Connect Media

Elliot Maras, the editor of Vending Times and Kiosk Marketplace, will retire Feb. 26. He plans to work on creative writing and travel in his retirement.

Facial recognition expands at airports despite privacy concerns

February 19, 2024

Facial recognition identification verification at airports continues to expand both domestically and globally, despite concerns about user privacy, according…

The Rise of Social Commerce: How Retailers Can Leverage Social Media

Explore social commerce and how retailers can leverage it to their advantage with Star Micronics' ecommerce and online ordering hardware.

Self checkout innovator seeks partners for checkout-free concept

February 15, 2024

Charles Dumont, a self-checkout entrepreneur based in Cerbère, France, is seeking partners for a checkout-free technology, "I Shop Then Free To Go," according…

Tech upgrades drive Minnesota adventure park’s recovery

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Card payments have pushed revenue well beyond what the coin, ticket and token games delivered at Zero Gravity Adventure Park. New owner Ed Golebiowski also…

Trenton Downtown Association installs 3 Soofa solar powered digital kiosks

February 13, 2024

The Trenton Downtown Association has announced its installation of three Soofa solar powered digital kiosks in downtown Trenton, New Jersey, according to a…

Finding the balance between digital experiences and human interaction

by Jay Burdette — Senior Director, Enterprise Process Innovation Center, Panasonic Connect

Every organization will find balance in different ways. But all have one thing in common: technology-backed kiosk and POS experiences supplemented by human…

How one retail veteran achieves customer satisfaction with self service in today’s omnichannel marketplace

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

As omnichannel shopping has expanded for nearly all product categories, how does a brand ensure the same level of customer satisfaction in self-service…

AI-enabled mailbox-as-a-service to provide last mile delivery in Antigua

February 12, 2024

Arrive Technology Inc., an Indianapolis, Indiana-based provider of autonomous delivery, has teamed with AllMart Marketplace, an online retailer, to deploy up…

Once opposed, NFL now welcomes sports betting with open arms

February 9, 2024

Sports betting, once viewed by the National Football League as its greatest threat, has turned into a jackpot, according to an article in The Wall Street…

Xwell expands Clockwork robotic manicures to airports

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Xwell Inc., which offers self-operated massage chairs, nail care services, COVID testing kiosks and more, saw the airport as a natural offering for robotic…

Intersection, TikTok partner on NYC advertising

February 6, 2024

Intersection, a digital out-of-home media and technology firm, has announced its partnership with TikTok, in which TikTok content is to be shared across New…

Embracing Efficiency: Self-Service Kiosk Dynamics in the Era of Rising Wages

The recent increase in California’s minimum wage, set to cause a ripple effect in neighboring states and beyond, creates a strategic opportunity for…

Presented by Acrelec

UK care home intros food delivery robot

February 4, 2024

Fairfax Manor, a care home in North Yorkshire, U.K., has introduced a foodservice delivery robot that can return plates and cups to other parts of the home or…

'Everything's a relationship' — designing your technology to surprise and delight your customer

by Daniel Brown — Editor, Networld Media Group

At the most recent Self Service Innovation Summit hosted by Networld Media Group in Miami, Florida, in December, Daniel Brown, editor at Digital Signage Today…

Japan immigration taps NEC kiosks for face recognition, fingerprint scanning

January 25, 2024

The Immigration Services Agency and Japan Customs has ordered kiosks from NEC Corp. for immigration and customs inspections to facilitate immigration and…

Man assaulted in prison sues Macy’s for facial recognition-based incarceration

January 24, 2024

Fight for the Future, an organization campaigning against the use of facial recognition in stores, has cited a recent case against Macy's as an example of why…