Challenges Facing Today's Self-Service Industry

One of the primary challenges facing self-service devices is the customer experience. Although self-service machines can be convenient for customers, they can…

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ICXA to honor Elevate winners at 7th annual summit

by Alicia Lavay — Executive Director, ICX Association

The ICX Association will honor five companies as winners of the 2023 Elevate Awards during a ceremony at its upcoming annual conference, the Interactive…

National Merchants Association debuts robot server

July 19, 2023

National Merchants Association, a provider of payments services and self-serve kiosks, has introduced its Matradee L, a robot server and food runner under its…

Biometric payments: Consumers eager, challenges for retailers

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Peter Galvin, chief growth officer at NMI, a full commerce enablement technology company, offers his insight on how and why Amazon One is taking root at…

Eurostar intros facial check-in for rail service

July 18, 2023

Eurostar, an international rail service connecting the U.K. with mainland Europe, has announced the roll-out of SmartCheck, a contactless facial check-in…

Safeway San Francisco stores install slide-out security gates at self-checkout kiosks

July 18, 2023

Two Safeway supermarkets in San Francisco have installed automated slide-out security gates at the self-checkout kiosk section to prevent theft, according to…

Idaho woman promotes Narcan machines, opioid awareness

July 18, 2023

A Boise, Idaho businesswoman who has witnessed the impact of opioids on family and friends has formed a nonprofit called the Seal Project Corp. to inform…

Micro markets, self-service retail now ubiquitous with customers loving convenience, variety

Self-service offerings are becoming a necessity for many retailers as consumers increasingly adopt tap-and-pay options. Self-service kiosks save retailers…

Sprite machine reacts to what irks Gen Z

July 14, 2023

Coca-Cola Europe has introduced a vending machine that is able to recognize what bothers Gen Z consumers based on real-time input from social media, news…

Amp Up Your Ecommerce: 8 Proven Strategies To Boost Your Online Sales

If you are seeking to boost your online sales and propel your ecommerce business to new heights, this blog post is for you!

Venice, Florida to install wayfinding kiosk

July 13, 2023

The city of Venice, Florida will buy a digital information kiosk for Centennial Park to provide visitors information on and directions to stores and historic…

Clear members face increased airport ID checks

July 12, 2023

Airline travelers enrolled in Clear's airport screening program are being subjected to additional ID verification checks by TSA officers as the result of an…

Redbox machine video screens to feature TikTok content, brand advertising

July 12, 2023

Redbox DVD rental machines will be offering TikTok video content and brand advertising under a partnership with the social media giant, according to a press…

ME Group International boosts HY 2023 sales, earnings

July 12, 2023

ME Group International PLC, a London-based manufacturer and operator of photobooth and amusement machines previously known as Photo-Me International PLC…

Metalenz, Dilusense partner on facial recognition for payment kiosks, smart locks

July 11, 2023

Metalenz, a Boston-based provider of metasurface optics, has teamed with Chinese 3D sensing system supplier Dilusense to provide facial recognition for smart…

Call for nominations for Automation & Self-Service Awards

Formerly known as the Self-Service Innovation Awards, the Automation & Self-Service Awards will be presented during an awards ceremony at the Self-Service…

Embracing AI-powered customer service — peril and promise

by Daniel Brown — Editor, Networld Media Group

AI isn't going anywhere, and AI-powered avatar customer service is on the rise, including a recent in-person demonstration in Orlando Florida. Citing recent…

Shield T3 taps vending technology to automate COVID testing

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Shield T3 leveraged vending technology to allow college communities to order tests using their electronic health accounts and access COVID test kits at…

ME Group International to acquire Fujifilm’s photobooth business for $7B

July 4, 2023

ME Group International PLC, a U.K. based manufacturer and operator of self-service equipment, has agreed to acquire Fujifilm Corp.'s automated photobooth…

8 powerful steps to embrace AI and connect with your customers in new ways

by Chris Keefe — Chief Product Officer, Poppulo

Chris Keefe, chief product officer at Poppulo, shares eight ways to embrace AI in digital signage for business success, contending that businesses must shirk…