Customer Experience News & Media
Raleigh, North Carolina installs wayfinding kiosks
December 26, 2023
Raleigh, North Carolina has installed six of the downtown digital wayfinding kiosks provided by a previously reported partnership between IKE Smart Cities LLC…
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Customer expectations for convenience services: Can you deliver?
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Improved technology creates new opportunities to meet customer expectations for micro markets, vending and more. A panel explores how during the Self-Service…
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Customized kiosk solution increases throughput
Learn how ACRELEC is able to manage volume, improve the speed of service, and assure consistency and accuracy by fully adapting to a leading coffee and donut…
Presented by Acrelec
download now10 Guiding Principles for Kiosk Interactions and Experiences
Over 15 years ago, Acrelec began as a software company on a mission to make restaurants more digital. We created these 10 guiding principles that any business…
Presented by Acrelec
download nowACRELEC Kiosks: Better for your customers, more profitable for you
Discover the right self-ordering solution for your QSR format with ACRELEC’s wide range of kiosks that can be personalized to stylishly blend in with your…
Presented by Acrelec
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Retail complaints continue about self-checkout kiosks
December 19, 2023
Retail self-checkout kiosks continue to expand, but consumers and retailers are not uniform in their views about the benefits of the technology, according to…
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Uniqlo self-checkout counter for apparel wins WSJ kudos
December 18, 2023
Uniqlo, an apparel store that allows customers to check out purchases at a counter that uses radio frequency identification technology to process the…
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Vending machine innovation: Play the guitar for beer
December 18, 2023
A New Zealand brewery, Panhead Custom Ales in Wellington, has introduced a vending machine that is operated by a person playing an attached electric guitar.
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Shield T3 pulls COVID test vending machines from universities
December 18, 2023
Shield T3, a company that provided COVID test kit vending machines at universities, has decided to discontinue its operations at university campuses across the…
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Tip request at self checkout irks airline employee
December 15, 2023
An airline employee who purchased a soda and a pack of gum from a self-checkout machine in a store took exception to a tipping request, marking the second such…
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Nailing the right self-service solution; an ever evolving challenge
by Daniel Brown — Editor, Networld Media Group
How do you pick the right kiosk for your customers? This was the topic of a panel discussion, "Check in kiosks: finding the right solution for your venue,…
read nowDynamic Digital Solution for Ever-Changing Drive-Thru Menu Boards
With the help of EcoDigital Media and Peerless-AV®, BigFoot Java’s Outdoor Digital Menu Boards Elevate Both the Customer and Operational Experience Across All…
Presented by Peerless-AV
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Downtown wayfinding kiosks coming to Chillicothe, Ohio
December 14, 2023
Visitors to and residents of Chillicothe, Ohio, will soon have access to downtown wayfinding kiosks, thanks to $50,000 allocated to Downtown Chillicothe…
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Idaho foundation installs Christmas donation machine
December 14, 2023
Idaho residents can donate to local charities during the Christmas season by purchasing a donation from a vending machine at Broulim's supermarket in Ammon…
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UAE telecom intros autonomous store with self-serve parcel robot
December 14, 2023
Etisalat by e&, a telecom provider in the United Arab Emirates, has introduced an autonomous store known as EASE (Etisalat by e& Autonomous Store…
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Global telehealth kiosk market to rise more than 12% in 2023
December 13, 2023
The global telehealth kiosk market will rise at a combined annual growth rate of 12.79% to $40 billion from 2022 to 2023, according to a report from Future…
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New frontiers for convenience dining: How airports lead the way
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Attendees at last week's Self-Service Innovation Summit got an inside view of Burger King’s digital partnership with HMSHost, its airport foodservice partner.
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Digital signage future bright, with dominance over all aspects of travel experience
by Daniel Brown — Editor, Networld Media Group
In my latest travels for Digital Signage Today to cover last week’s Self-Service Innovation Summit in Miami, I was encouraged to see further growth in both…
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Do ATMs need more features?
by Bradley Cooper — Editor, Connect Media
Are advanced features for ATMs useful...or unhelpful?
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Car vending machine in Singapore draws international attention
December 11, 2023
As previously reported, a 15-story building in Singapore that has luxury cars for sale stacked on its floors continues to attract thousands of views on…
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