Customer Experience News & Media

Shield T3 pulls COVID test vending machines from universities

December 18, 2023

Shield T3, a company that provided COVID test kit vending machines at universities, has decided to discontinue its operations at university campuses across the…

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Tip request at self checkout irks airline employee

December 15, 2023

An airline employee who purchased a soda and a pack of gum from a self-checkout machine in a store took exception to a tipping request, marking the second such…

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Nailing the right self-service solution; an ever evolving challenge

by Daniel Brown — Editor, Networld Media Group

How do you pick the right kiosk for your customers? This was the topic of a panel discussion, "Check in kiosks: finding the right solution for your venue,…

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Dynamic Digital Solution for Ever-Changing Drive-Thru Menu Boards

With the help of EcoDigital Media and Peerless-AV®, BigFoot Java’s Outdoor Digital Menu Boards Elevate Both the Customer and Operational Experience Across All…

Presented by Peerless-AV

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Downtown wayfinding kiosks coming to Chillicothe, Ohio

December 14, 2023

Visitors to and residents of Chillicothe, Ohio, will soon have access to downtown wayfinding kiosks, thanks to $50,000 allocated to Downtown Chillicothe…

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Idaho foundation installs Christmas donation machine

December 14, 2023

Idaho residents can donate to local charities during the Christmas season by purchasing a donation from a vending machine at Broulim's supermarket in Ammon…

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UAE telecom intros autonomous store with self-serve parcel robot

December 14, 2023

Etisalat by e&, a telecom provider in the United Arab Emirates, has introduced an autonomous store known as EASE (Etisalat by e& Autonomous Store…

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Global telehealth kiosk market to rise more than 12% in 2023

December 13, 2023

The global telehealth kiosk market will rise at a combined annual growth rate of 12.79% to $40 billion from 2022 to 2023, according to a report from Future…

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New frontiers for convenience dining: How airports lead the way

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Attendees at last week's Self-Service Innovation Summit got an inside view of Burger King’s digital partnership with HMSHost, its airport foodservice partner.

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Digital signage future bright, with dominance over all aspects of travel experience

by Daniel Brown — Editor, Networld Media Group

In my latest travels for Digital Signage Today to cover last week’s Self-Service Innovation Summit in Miami, I was encouraged to see further growth in both…

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Do ATMs need more features?

by Bradley Cooper — Editor, Connect Media

Are advanced features for ATMs useful...or unhelpful?

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Car vending machine in Singapore draws international attention

December 11, 2023

As previously reported, a 15-story building in Singapore that has luxury cars for sale stacked on its floors continues to attract thousands of views on…

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Tech exhibits enthrall attendees at Self-Service Innovation Summit

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Attendees at the Self-Service Innovation Summit stayed busy between education sessions by visiting the exhibit area where vendors presented advances in…

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Las Vegas airport to intro self screening security kiosks

December 7, 2023

Passengers will be able to complete the screening process with minimal to no assistance from transportation security officers at Harry Reid International…

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Self-Service Innovation Summit honors 2023 Automation & Self-Service Award winners

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Self-Service Innovation Summit honors the most innovative solutions for kiosks, vending and facilities for adapting to the new normalcy of COVID-19 and its…

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Migrating to self service: A roadmap to success

by Daniel Brown — Editor, Networld Media Group

Mike Abecassis, founder and CEO at GameTime and General Vending Service, delivered the opening keynote address at the Self-Service Innovation Summit, exploring…

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Conversational voice provider Voicify integrates Chowly digital orders

December 4, 2023

Voicify, a provider of AI-based conversational voice, has integrated with Chowly, a digital ordering platform, to make its technology available to Chowly's…

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Choosing your interactions for success in self-service

December 1, 2023

This year's Self-Service Innovation Summit will include a special session entitled "Self-service kiosks and the many forms of how to interact," with real-life…

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‘Brainstorming of the brainstorming’ roundtable session on tap in Miami

December 1, 2023

Next week, the Self-Service Innovation Summit will host attendees hailing from diverse backgrounds when the event, now in its fourth year, convenes in Miami.

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New year trends to leverage for success, from AI to holographic advertising

by Daniel Brown — Editor, Networld Media Group

Chris Grosso, CEO at Intersection, joined Daniel Brown, editor at Digital Signage Today, to discuss the top trends in digital signage, digital out of home…

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