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Customer Experience News & Media

Australia sports arena deploys 20 Mashgin self-checkout kiosks

January 24, 2024

Adelaide Oval in Adelaide, Australia, a multi-purpose sports ground used primarily for cricket and Australian rules football matches that can hold up to 70,00…

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ICX intros ICX, BCX Advisory Council

Networld Media Group, the parent company of the ICX Association, is transitioning the Interactive Customer Experience Association Board to the Interactive…

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Malaysia city deploys wayfinding/air quality monitor kiosk

January 17, 2024

The city of Melaka, Malaysia has installed a touchscreen kiosk that features an air quality monitor to help enable the state of Melaka to qualify as a "Clean…

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‘Situationalization’: The word of 2024

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Technology has delivered the ability to adapt automation to a greater variety of situations, a phenomenon panelists at the Self-Service Innovation Summit…

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India city to install health information kiosks at hospitals

January 15, 2024

Pimpri Chinchwad, a city in India, will install health information kiosks at three hospitals: Yashwantrao Chavan Memorial Hospital, Talera Hospital and Yamuna…

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NCR digital consumer index: self checkout keeps gaining traction

January 15, 2024

Self checkout continues to gain traction with consumers, according to the first Digital Commerce Index from NCR Voyix Corp. Highlights from a press release…

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Maryland town installs solar powered messaging kiosks

January 12, 2024

Hyattsville, Maryland, has installed solar-powered messaging kiosks in local parks: Huerich Park, Driskell Park and the Rhode Island Avenue Trolley Trail…

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Georgia hospital becomes first to introduce Amazon Just Walk Out for hospital foodservice

January 11, 2024

Candler Hospital in Savannah, Georgia, has become the first hospital in the U.S. to offer Amazon's Just Walk Out technology, according to a press release.

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Aramark teams with Teladoc Health to connect patients with dietitians

January 8, 2024

Aramark Healthcare+, one of the largest employers of registered dietitians in the U.S., has introduced a program designed to remotely connect its clinical…

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What’s next for cashless payments in self service?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A panel of self-service equipment providers covering a range of applications offered their takes on how they're meeting customer demands for expanding cashless…

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Self-serve XpressSpa coming to New York City’s Penn Station

January 5, 2024

Xwell Inc., a provider of wellness solutions for people on the go, signed a lease agreement with Vornado Realty Trust to open an XpresSpa location in Penn…

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Office assistant saves 2 lives thanks to Narcan machine

January 4, 2024

A Milwaukee recreation center employee recently helped save the lives of two men suffering from opioid overdoses, according to a tmj4.com report.

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Wall Street Journal writer joins anti-self-checkout movement

January 4, 2024

Joanne Kaufman, an arts and entertainment critic, has joined the chorus of pundits who want to see self checkouts go away at retail, according to an opinion…

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Can vending and micro market technology ever be foolproof?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

100% foolproof may not be possible, but convenience services operators continuously find new ways to improve their services and operations with technology.

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Station Casinos to intro kiosks for sports betting

January 2, 2024

Red Rock Resorts Inc., a Las Vegas-based company that operates 16 casino and entertainment properties, has commenced field trials of GAN Sports under the STN…

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YouTube host slams self checkout, cites unfair theft arrest

January 2, 2024

A YouTube show known as the TEC Show has slammed self checkout at grocery stores, drawing attention to a woman in her 60s who was arrested for petty theft at a…

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India ATM offers gold, silver coins

January 1, 2024

Visitors at the Meerpet Metro Station in Hyderabad, India, can purchase gold and silver coins at an ATM machine using credit cards, debit cards and the Unified…

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Self-service technology makes new inroads in amusements

by Kevin Williams

Self-service automation is yet another movement making inroads in today’s multifaceted entertainment scene.

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TikToker complains about being shortchanged at Zara self-checkout kiosk

December 28, 2023

A TikToker recently posted a video of himself using a self-checkout machine at a Zara Miami store and complaining that he should get a discount for having to…

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Post-COVID demand, challenges shape best-read KMC 2023 stories

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Technology continued to hold Kiosk Marketplace readers’ interest in 2023, as evidenced by the 10 best-read stories of the year, with technology players upping…

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