Customer Experience News & Media
VR, AR and robots to be mainstream in a few years, CES panel claims
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A panel of robotics, VR and AR experts think these new technologies presently occupy a place in their evolution similar to that of personal computers in the…
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Japanese airports to test intelligent, mobile check-in kiosks
February 5, 2018
Airports in Kansai, Japan will test SITA's "KATE" – an intelligent check-in kiosk that can autonomously move around the airport as needed, according to…
read nowBorder control kiosks installed on cruise ship
February 2, 2018
The MV Kydon operated by Ferries del Caribe has become the first cruise ship to install border control kiosks on a ship or a ferry, according to itbusiness.ca.
read nowNorth Carolina newspaper features Meridian Kiosk's new automated pickup locker
February 2, 2018
The Pilot, a newspaper serving Moore County, North Carolina, ran a feature article on Meridian Kiosk, which released a prototype of its mBOX automated locker…
read nowFort Lauderdale airport installs passport control kiosks
February 1, 2018
Fort Lauderdale Executive Airport has installed self-service kiosks to expedite entry into the U.S., according to the South Florida Business Journal.
read nowLinkNYC kiosks enable New Yorkers to enroll for health care coverage
January 31, 2018
New York City residents have until today, Jan 31, to enroll for health care coverage, and they can do so by using the healthcare open enrollment app on the…
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Are sports and entertainment centers the gateway to 'smart cities'?
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Sports and entertainment venue experts agreed that smart cities technology will make the sporting and entertainment experience more seamless and enjoyable for…
read nowGeorgia motor vehicles offices offer self-serve drivers' license renewals
January 29, 2018
Motorists in Gwinnett County, Georgia, will be able to renew drivers' licenses at self-serve kiosks at the Lawrenceville and North Gwinnett motor vehicle…
read nowC-Speak video explores mobile order pickup at Cincinnati Reds stadium
January 26, 2018
Ballpark Express, a mobile order pickup station at the Cincinnati Reds Great American Ballpark, was featured in a C-Speak video interview on QSR Web, a sister…
read nowImaging solutions provider Lexmark releases kiosk for government agencies
January 26, 2018
Lexmark International, Inc., an imaging solutions provider, has announced Lexmark MFP Kiosk for Government, a solution that utilizes Lexmark Smart…
read nowLinkNYC will post Valentine's Day Instagram photos
January 26, 2018
Link, which operates LinkNYC Wi-Fi kiosks in New York City, is inviting people to celebrate Valentine's Day by posting a photo to Instagram and tagging it with…
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Digital signage scores with stadium customer experience
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
A sports arena is already an incredibly exciting place. With all that energy, how can digital signage contribute to the fan's excitement and experience? And…
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Amazon Go disrupts, re-invents, elevates the customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Amazon's supermarket, which boasts a cashier-less checkout, is open to the masses after a year in beta with Seattle-based company employees. Industry pundits…
read nowCorrectional center in Indiana installs telemedicine kiosk
January 24, 2018
The Westville Correctional Center in Westville, Indiana, recently installed a telemedicine kiosk as a convenience and less expensive health care option for the…
read nowADUSA releases open guest identification for its kiosk software
January 23, 2018
ADUSA Inc. has released an open identification key for retrieving guest order history as the first product enhancement of 2018 for its Qi software product…
read nowAmazon Go cashlierless store opens to Seattle consumers
January 22, 2018
Amazon is opening its cashierless Amazon Go store to consumers in Seattle today, following a 14-month trial with company employees, according to The Seattle…
read nowFanatics teams with Apex Order Pick-Up Technologies to get sports merchandise faster to fans
January 19, 2018
Fanatics, a provider of licensed sports merchandise, has introduced a self-serve, order pick-up program for its merchandise at its flagship NBA Store in New…
read nowDunkin' Donuts next generation store features self-serve kiosks
January 18, 2018
Dunkin' Donuts' "next generation concept store" in Quincy, Massachusetts — located on the site of its first store 68 years ago — features self-serve kiosks…
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Frictionless online payment still not a reality for U.S. retailers, CES panel notes
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A CES panel explored the challenges of payments technology, including the friction with online payments, glitches in online payment systems, the lack of retail…
read nowStorm Interface teams with Tech for All on access for disabled customers
January 17, 2018
Storm Interface, a manufacturer of computer interfaces including audible system interfaces and content navigation devices, and Tech for All Inc., which makes…
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