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Customer Experience News & Media

In search of coffee excellence: Entrepreneur invests 6 years in self-serve brewing technology

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Entrepreneur Jeff Osburn custom designed his own self-service coffee brewer to achieve the product he wanted. After six years of study and development, he…

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Partech teams with AI provider to personalize customer orders

July 30, 2019

Partech Inc., a wholly owned subsidiary of PAR Technology Corp. and a global provider of point of sale solutions to the restaurant and retail industries, has…

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4 ways digital kiosks are simplifying travel and tourism

by Melissa Harward — Marketing Coordinator, Meridian Kiosks

From the first steps off the plane or out of the car, to the last steps out of the hotel, self-service kiosks are simplifying different aspects of the travel…

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Pizza Hut tests pickup locker in Hollywood

July 29, 2019

The Pizza Hut at 6660 Sunset Blvd. in Hollywood, California, is testing the brand's first cubby pickup stations which a spokeswoman for the brand called…

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Kiosk network outage forces 4-hour delays at Canadian airports, border crossings

July 29, 2019

Passengers at self-serve custom kiosks at Canadian airports and border crossings Sunday were forced to wait up to four hours due to a kiosk network outage…

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Medical registration kiosks go offline temporarily in Nova Scotia

July 26, 2019

An update to the patient registration system caused registration kiosks to stop working temporarily Thursday morning in Halifax, West Hants and Eastern Shore…

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Standard Cognition raises $35 million in Series B funds to grow autonomous checkout

July 26, 2019

Standard Cognition, a San Francisco-based firm specializing in autonomous checkout technology, raised $35 million in Series B funding led by EQT Ventures, a…

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Brands concur: experimental ‘phygital’ store delivered proof of concept

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Executives for the two brands that participated in The Fitting Room, which combined both digital and physical customer experiences, agreed the one-month…

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Designing Custom Kiosks: It Starts with Knowing Your User

The right touch screen kiosk interface design can make all the difference for your customers, employees, patients, visitors and guests.

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The 3 main ways retailers are putting self-serve kiosks to work

by Melissa Harward — Marketing Coordinator, Meridian Kiosks

Retailers of are putting self-serve kiosks to work to both enhance the in-store experience and bridge the gap between brick-and-mortar and e-commerce stores,

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Expanding the Brick-and-Mortar Footprint with Kiosks and Automated Retail

Interactive kiosks and automated vending solutions are driving the future of retail, and connectivity is the fuel making it happen.

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Fifth Third Bank to debut mobile banking kiosk at NAACP convention

July 19, 2019

Fifth Third Bank said it will debut its Banking to Go mobile kiosk, which brings banking services to low-to-moderate income communities, at the 110th annual…

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Frank Mayer and Associates online magazine explores experiential retail and other topics

July 18, 2019

Frank Mayer and Associates Inc. is providing an overview of experiential retail, grocery self-service kiosks and other topics in the summer edition of…

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BOPIS progress report highlights importance of transparency, timeliness and clarity

July 18, 2019

Transparency, timeliness and clarity are keys to success for retailers offering buy online pickup in store solutions, according to a study released by Bell and…

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Grabango tests checkout-free technology at Giant Eagle grocery chain

July 17, 2019

Grabango has launched a pilot study at supermarket chain Giant Eagle Inc. that allows shoppers to purchase goods using its checkout-free technology that…

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The Fitting Room merges physical and digital

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Fitting Room converted a 63-square-meter space in a retail mall into a store that allowed customers to browse merchandise on interactive kiosks, try on…

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White Glove Support: Superior Service When You Need It

Our clients have told us rapid response to unforeseen technical issues is crucial. Industry data backs them up, and we have listened.

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How self-service kiosks are transforming ticketing

by Melissa Harward — Marketing Coordinator, Meridian Kiosks

From transportation to performances, movies, sporting events, amusement parks and everything in between, ticketing kiosks are completely revolutionizing the…

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Walmart matches Amazon, tests self-service grocery order pickup kiosk

July 15, 2019

Walmart has introduced an automated grocery pickup kiosk at an Oklahoma City store, matching a concept Amazon Fresh introduced two years ago. Customers order…

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Des Moines airport installs check-in kiosks that print bag tags

July 12, 2019

The Des Moines Airport has installed new check-in kiosks to make check-in faster, according to a KCCI-TV report. Unlike the 12-year-old machines being…

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