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Customer Experience News & Media

The brave new omnichannel world poses hard choices for retail technology

Instead of chasing every opportunity, retailers will get ahead by implementing the right technologies that actually improve the retail customer experience…

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Atlanta Kroger offers self-serve vehicle tag renewal kiosk

August 27, 2018

An automated vehicle tag renewal kiosk operated by Intellectual Technology Inc. has been installed in a Kroger supermarket in the Buckhead section of Atlanta…

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ViaTouch automated retail solution to feature EyeLock iris recognition

August 27, 2018

EyeLock LLC, a provider of iris-based identity authentication solutions, has integrated its embedded iris recognition technology into VICKI, an automated…

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Lolly teams with Optomany to offer POS payments with self service

August 24, 2018

Lolly, a provider of point-of-sale and other payment technologies, has teamed with Optomany, pioneer of the PCI point-to-point encryption standard in the U.K.…

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McDonald’s kiosks draw positive customer reviews

August 23, 2018

McDonald’s employees displayed patience showing customers how to use the new self-serve kiosks when WPLV-TV in West Palm Beach, Florida visited one of the…

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How Farmer's Fridge changed the meaning of convenience dining

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The marriage of fresh food with IoT technology has proven to be a winning combination for Farmer's Fridge, a company whose offering presents a refreshing…

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Advanced Data Systems automation suite offers enhanced self-service features for health care

August 21, 2018

Advanced Data Systems Corp. has introduced new features that augment intake capabilities for its Medics automation suite for behavioral health and addiction…

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What role will kiosks play in an autonomous checkout world?

Fully automated stores are making inroads, largely in tandem with the increase in mobile payment. But customers still want to have the freedom to pay with…

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Sarasota, Florida, tests wayfinding kiosk

August 20, 2018

The city of Sarasota, Florida, is testing an interactive wayfinding kiosk outside Mattison's City Grille at the northwest corner of North Lemon Avenue and Main…

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Medical group deploys kiosks, patient engagement system in Virginia

August 16, 2018

Reston Radiology Consultants, a physicians group serving northern Virginia with hospital-based services at Reston Hospital Center and StoneSprings Hospital…

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Chicago to quadruple automated payment kiosks for city services

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Chicago will have more than 70 automated payment kiosks that will allow residents to pay for city services more easily. Citybase, the service provider, hopes…

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McDonald's invests billions for kiosk/digital makeover through 2020

by S.A. Whitehead — Food Editor, Net World Media Group

McDonald's Corporation is spending $6 billion to revamp more than 6,000 stores throughout the U.S. in hopes of transforming itself into an efficiency expert's…

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Real estate kiosks help buyers find their dream home

Homebuilders and realtors use real estate kiosks to get up-to-date information in buyers' hands, allowing them to sift through all the options to find…

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State government group raps voting machine hacking event at DEFCON

August 13, 2018

The National Association of Secretaries of State has issued a statement criticizing the "Voting Machine Hacking Village" that took place through Sunday, Aug.

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EyeLock patent takes biometric authentication to the network layer

August 13, 2018

The United States Patent and Trademark Office has issued U.S. patent No. 100,009,178 B2, to EyeLock, a provider of iris-based identity authentication…

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Shake Shack moves ahead with self-order kiosks

August 10, 2018

Shake Shack is moving forward with testing of self-serve, cashless kiosks in combination with cashiers, and is exploring a mobile ordering app, according to…

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Self-serve kiosks bring more employees to McDonald’s Chicago flagship

August 9, 2018

McDonald's will be employing more people when it reopens its flagship store in Chicago today. The newly remodeled store offers self-serve kiosks, mobile…

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Healthcare platform acquires SecurePass hardware and software suite

August 9, 2018

Dynamic Health Strategies LLC, a healthcare platform for employers, health plans, patients and healthcare providers, has acquired Connect, a patient…

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How digital media can improve restaurant productivity

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

NPD Group joins two restaurant brands to talk about the tech "transformers" of the restaurant business today and how to make the most of them for your brand.

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Canadian airport installs check-in kiosks

August 7, 2018

A pair of check-in kiosks have been installed at the airport in Charlottetown, Prince Edward Island. The kiosks have been installed in the airport's departures…

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