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Customer Experience News & Media

Panera Bread's Karen Kelley to keynote Fast Casual Executive Summit next week

October 11, 2019

Karen Kelley, senior vice president and chief restaurant operations officer at Panera Bread, will share insight on how important innovation is for Panera, as…

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Mozilla adds kiosk mode to Firefox

October 10, 2019

Mozilla has added kiosk mode to its Firefox web browser, a move that users requested 18 years ago. Windows users can now enable the browser to launch in kiosk…

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Kiosks top customer order technology used by restaurants in 2019

October 8, 2019

Kiosks were the largest customer order technology utilized in the past year among a national sampling of restaurants, according to an online survey conducted…

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Why digital kiosks keep finding more use cases

by Melissa Harward — Marketing Coordinator, Meridian Kiosks

From providing access to maximizing efficiency, reducing wait times, and enhancing the overall customer experience, electronic kiosks can be used by businesses…

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British losing patience waiting in line for food

October 4, 2019

The British are known for their patience, but when it comes to waiting in line at a restaurant, their patience is wearing thin.

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Supermarket reintroduces self-service kiosks in western Massachusetts

October 4, 2019

Big Y World Class Market has reintroduced self-checkout kiosks in some of its western Massachusetts stores after removing them in 2011 when the company felt…

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Micro market acquisition speaks volumes about self-service progress

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The acquisition attests to the fact that the micro market improved the customer experience in the unattended break room — such as being able to touch a product…

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Zivelo integrates Epson receipt printers

October 1, 2019

Zivelo has integrated the Epson OmniLink TM-T88VI and TM-T88V receipt printers with its self-service, interactive kiosks, according to a press release.

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Amazon plans to offer cashierless technology to other retail stores

October 1, 2019

Amazon is speaking to people about bringing its Amazon Go cashierless technology to other retailers such as airport shops and movie theaters, according to a…

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Remember the beginning user when designing custom kiosk interfaces

by Jeff LeBlanc — Director of User Experience, Advanced Kiosks

Designers need to be aware of the challenges that separate kiosks from websites or mobile apps and adjust the design process accordingly.

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Privacy and civil liberties board studies facial recognition pilot at Las Vegas airport

September 30, 2019

The Privacy and Civil Liberties Oversight Board, a five-member government board created after the Sept. 11, 2001 terror attack, has completed a review of a…

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Sacramento Kings stadium to offer Zippin cashierless checkout

September 30, 2019

Customers at the Golden 1 Center in Sacramento, home of the NBA's Sacramento Kings, will be able to walk in, grab an item and check out in less than 3…

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IRIS introduces high resolution camera scanners

September 27, 2019

IRIS, an information management technology provider, has launched two scanners: IRIScan Desk 5 and IRIScan Desk 5 Pro, according to a press release. This…

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Kastus partners with 3 global providers to protect self-service touchscreens

September 26, 2019

Kastus, an Ireland-based provider of a patented coating applied during the glass manufacturing process to eliminate harmful bacteria, delivering germ-free…

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Clear teams with Mashgin on fully automated concessions at Mets stadium

September 25, 2019

New York Mets fans can now purchase snacks from a self-checkout kiosk at Citi Field, thanks to a collaboration between Mashgin, a provider of self-checkout…

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London chicken restaurant goes 100% kiosk and app ordering

Chiktopia, a London restaurant dedicated to U.S. Southern chicken, harnesses 100% kiosk and app ordering options to offer a counterless restaurant environment…

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Digital signage kiosks and digital displays – what’s the difference?

by Melissa Harward — Marketing Coordinator, Meridian Kiosks

As more businesses and organizations find ways to incorporate technology into their daily operations and offerings to their customers, it's important that they…

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Briggo Coffee partners with AI provider on self-service coffee kiosks

September 23, 2019

Briggo Coffee, which provides self-service coffee kiosks to airports and other locations, has signed an agreement with Foxconn Industrial Internet, a provider…

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Contactless card system comes to Rome transportation POS terminals

September 20, 2019

SIA, a designer and manager of technology infrastructures and services for financial institutions, has created a digital platform that enables passengers in…

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California pizzeria boosts alcohol sales with self-pour beverage dispenser

September 20, 2019

Slice Pizza, a fast-casual in Laguna Beach, California, is boosting its alcohol sales after installing an 18-tap self-pour beverage dispensing system powered…

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