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Customer Experience News & Media

MTA expands OMNY contactless transit rollout to Penn Station

December 13, 2019

The Metropolitan Transit Authority announced that the OMNY contactless fare rollout has expanded to 34th Street-Penn Station, the critical transit hub that…

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Recently installed parking kiosks not working in Pennsylvania town

December 13, 2019

Parking kiosks installed in September in Kutztown, Pennsylvania have been suspended until further notice due to payment processing issues, according to a…

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Perfect Corp. partners with Sally Beauty on ColorView AI hair color experience

December 13, 2019

Perfect Corp., a beauty technology solutions provider behind the YouCam Makeup virtual reality app, has teamed with Sally Beauty Holdings Inc., to power its…

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MoneyGram International extends CVS partnership

December 12, 2019

MoneyGram International, Inc. a provider of money transfer services, has extended its partnership with CVS for another three years according to a company press…

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Moe's Southwest Grill: Kiosks to play role in fast casual's digitization

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Moe's Southwest Grill views self-order kiosks as part of its digitization of fast casual. The kiosks will be available to all franchisees and are expected to…

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IHOP to offer self-order kiosks under fast casual concept

December 11, 2019

IHOP Restaurants will be introducing self order kiosks when it enters the fast casual market with its latest concept, Flip'd, opening in April in Atlanta with…

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StayNTouch upgades ID scanning and facial recognition

December 11, 2019

StayNTouch, a software-as-a-service hotel property management systems provider, recently enhanced the ID scanning and facial recognition functionality for its…

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Redbox exits game rentals in kiosks, launches entertainment content production division

December 10, 2019

Redbox will no longer provide game rentals in its kiosks, the company posted on Twitter Sunday in response to a question.

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Coolgreens prepping smart fridges for Dallas market

December 10, 2019

Healthy lifestyle eatery Coolgreens plans to install smart fridges in its Dallas market for the sale of salads, wraps and snacks.

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Why digital kiosks hold the key to brand loyalty

Besides optimizing operational efficiency, boosting sales and streamlining the ordering process, interactive kiosks can also deliver increased customer loyalty.

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Nets launches facial recognition pilot in Copenhagen office park

December 9, 2019

Nets, a European digital payments firm, is launching a trial of facial recognition for payments for up to 1,000 office workers in Copenhagen. 

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Café X debuts robotic coffee bar at San Jose airport

December 9, 2019

Cafe X has opened at San Jose International Airport with the latest version of its robotic coffee bar, according to a press release.

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Houston to add more bike kiosks

December 5, 2019

Houston has extended its contract with B-Cycle LLC another two years, to 2021, adding 199 bikes and 26 new kiosks after the city council approved $500,000 for…

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A different view of the ‘Retail Apocalypse’ and the role of touchscreens

With the growth of e-commerce, retail leadership responded to this disruptive change with the help of in-house technology experts. Change didn't come…

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Indian startup launches mobile utility bill payment kiosk using blockchain

December 4, 2019

A Bengaluru, India based startup called XPay.Life has created a blockchain-based transaction framework that supports the full spectrum of bill payment services…

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Vispero teams with Storm Interface on assistive tech for visually impaired

December 4, 2019

Vispero, an assistive technology provider for the visually impaired, is teaming with Storm Interface to combine its JAWS screen reader with Storm's assistive…

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Michigan to replace vehicle registration kiosks

December 3, 2019

Michigan will replace all old vehicle registration renewal kiosks with self-service stations, Secretary of State Jocelyn Benson recently announced, according…

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Specialty retailer Boot Barn taps kiosks to deliver 'infinite aisle'

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Boot Barn uses kiosks to provide customers an 'infinite aisle' to find what they are looking for, regardless of whether it is physically available in the store…

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Purolator installs one-stop 'shop and ship' kiosk at Toronto mall

December 2, 2019

Purolator has unveiled its Quick Stop Kiosk that allows shoppers to buy gifts and ship them from a convenient location at the CF Toronto Eaton…

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How do electronic smart lockers work?

by Melissa Harward — Marketing Coordinator, Meridian Kiosks

As consumers continue to place more value on solutions and services that help make their everyday tasks more efficient and convenient, automated smart lockers…

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