Customer Experience News & Media
Cashierless stores? The jury's still out but self-service is coming despite challenges
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Panelists at the Interactive Customer Experience Summit agreed cashierless technology has a role to play in retail, but it will not remove the human element.
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Kiosk idle timeout: what happens when they walk away?
by Andrew Savala — CEO, KioskSimple
Kiosk providers we also must plan for what we'll refer to as the "sad path," which is when the customer deviates from the expected behavior.
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Customers adapting to kiosks, but acceptance not uniform in all scenarios
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A panel of experts who have introduced kiosks in various types of settings shared their ideas on how to make sure kiosk deployments are effective for customers…
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Checkout-free technology provider Zippin opens remodeled San Francisco store
June 12, 2019
Zippin, a provider of checkout-free technology, this week opened its remodeled cashierless store in San Francisco’s "East Cut" neighborhood, near the…
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ICX Summit: our customer experience collaboration lab
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The Interactive Customer Experience Summit in Dallas provided the type of education and networking that benefits people in all segments of the customer…
read nowDecathlon sporting goods retailer enters US with store featuring self-service kiosk
June 10, 2019
Decathlon, a sporting goods retailer with more than 1,500 stores in 49 countries, recently opened its first U.S. location in Emeryville, California, featuring…
read nowCongress holds hearings on facial recognition as criticism grows
June 7, 2019
The U.S Congress held a hearing on facial recognition Tuesday, the second such discussion in two weeks, as critics claim the technology threatens consumer…
read nowAmerican Heart Association advises Atlanta residents of 3 hands-only CPR training kiosks
June 6, 2019
The American Heart Association wants residents of Atlanta to know their city has three hands-only CPR training kiosks, as the organization observes National…
read nowClear kiosks come to Cincinnati/Northern Kentucky International Airport
June 6, 2019
The Cincinnati/Northern Kentucky International Airport has become the thirtieth airport to partner with Clear, which allows members to verify their identity…
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Taco Bell, Bell Canada Smart City Kiosks grab Elevate Awards
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The Interactive Customer Experience Association honored Taco Bell’s All-Access Self-Order Kiosks by Elo Touch Solutions and Bell Canada Smart City Kiosks…
read nowCincinnati explores downtown advertising kiosks
June 5, 2019
The city of Cincinnati is looking into deploying digital advertising kiosks downtown, according to the The Enquirer. A city spokesman did not respond when…
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College tuition payment kiosks: a flexible and secure solution
by Melissa Harward — Marketing Coordinator, Meridian Kiosks
Digital payment kiosks go a step further than online portals that allow students to pay tuition using a smartphone or a computer.
read nowSan Francisco to get its fourth Amazon Go store
June 3, 2019
Amazon Go plans to open its fourth store, in San Francisco, according to the San Francisco Chronicle. The store will be in the financial district at the Three…
read nowHoward Technology Solutions expands into QSR space, will present kiosks at ICX Summit
May 31, 2019
Howard Technology Solutions has expanded into the QSR space and will present its QSR kiosk and kiosk family at the Interactive Customer Experience Summit, June…
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Kiosk Marketplace editor reviews 39 kiosk companies at National Restaurant Show
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The National Restaurant Show set another record for kiosk introductions. Kiosk manufacturers have heeded the call from restaurants looking to automate the…
read nowAdvanced Kiosks adds video chat and co-browsing to kiosk software suite
May 24, 2019
Advanced Kiosk's ZAMOK video chat software in combination with a webcam, speakers and microphone will offer in-person expert consultations on demand, according…
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3 reasons to attend the ICX Summit
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Keeping up with constant changes in technology can be a major challenge, especially when many solutions also carry a high price tag. ICX Summit can help give…
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Omnichannel: A big reason for the cloud shift in restaurants
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Cloud software allows operators to take an omnichannel approach to improve the speed of service, noted a panel of foodservice executives who shared their…
read nowPartech partners with Goji Systems and Brink POS software on self-order kiosk
May 20, 2019
Partech Inc., a provider of POS solutions to the restaurant and retail industries, announced a partnership with Goji Systems' self-order technology called…
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