Digital signage scores with stadium customer experience

by Bradley Cooper — Editor, Connect Media

A sports arena is already an incredibly exciting place. With all that energy, how can digital signage contribute to the fan's excitement and experience? And…

Amazon Go disrupts, re-invents, elevates the customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Amazon's supermarket, which boasts a cashier-less checkout, is open to the masses after a year in beta with Seattle-based company employees. Industry pundits…

5G smartphones coming, bringing faster connectivity and more functionality

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

5G promises to make it easier for businesses to access cloud technology, enabling faster development of both business and consumer services. Most kiosks…

Frictionless online payment still not a reality for U.S. retailers, CES panel notes

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A CES panel explored the challenges of payments technology, including the friction with online payments, glitches in online payment systems, the lack of retail…

For smart cities to succeed, technology must improve peoples' lives

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Recognizing the potential impact of smart cities on urban life, this year’s CES in Las Vegas included an entire conference track on smart cities.

Is keeping up with consumer acceptance of automation worth the challenges it brings?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A session on the need to adopt automation in retail drew an overflow audience during the CES show in Las Vegas.

Why 2018 will be a banner year for self-serve kiosks

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Kiosk deployers and providers are encouraged by growing customer acceptance of self-service technology and expect 2018 to be an outstanding year.

Robomart 'grocery on wheels’ debuts at CES

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Self-driving vehicles that deliver fresh produce and allow consumers to place orders via an app and then physically pick their own produce could be the…

Influencer of the Year: Under Armour's Christiana DiMattesa

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Chrisiana DiMattesa recognized the importance of giving Bostonians a new type of retail experience, leading her to conceptualize a virtual tour of the store…

Top 10 stories of 2017: Self-order food kiosks dominate reader interest

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Self-order kiosks in restaurants dominated reader interest in 2017 as several national foodservice chains announced kiosk deployments.

Chuck E. Cheese now entices guests with game payment and meal ordering kiosks

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Chuck E. Cheese is using gaming kiosks and food ordering kiosks to upsell customers and create a more enjoyable experience for its guests.

Kiosks help ready families for photos with Santa

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Kiosks allow families to reserve a photo op with Santa and continue shopping until Santa is ready for them.

Eatsa focusing on licensing self-serve restaurant technology

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Eatsa, both a restaurant and technology provider, faced a difficult choice in deciding the best way to revolutionize the fast casual dining experience. The…

Wow Bao introduces Eatsa self-serve technology to new Chicago store

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

As the first licensee of Eatsa's self-service technology, Wow Bao's newest unit allows guests to pick up their orders from cubbies that alert them on the…

Self-serve kiosks: A QSR growth opportunity in challenging times

Self-serve kiosks offer QSRs an opportunity to tap the hidden potential of real estate, an opportunity that an infographic, created by Diebold Nixdorf Kiosk…

Prospective franchisor beta tests dual-screen POS station

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Ponko Chicken stays busy taking orders with its dual-facing touchscreen POS station as it prepares to establish a franchise operation.

RV parts manufacturer finds HR kiosks make company more efficient

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Industrial equipment manufacturer upgrades from an internally developed HR kiosk to a more robust offering that provides employees critical information in a…

Forward thinking retailers: E-commerce doesn't diminish kiosks' role

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Even with the commitment to e-commerce, forward-thinking retailers see a big future for self-serve kiosks. Kiosks are a proven technology and they can enhance…

Catering services firm taps customer satisfaction kiosks to boost customer feedback

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A customer satisfaction kiosk enables employers to get a fast and thorough sense of employee perception of the food they provide them onsite.

Self-serve kiosks help a startup introduce its menu: Part 2

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Léa French Street Food has found that introducing self-serve kiosks as part of a restaurant launch can deliver a high level of kiosk use.