Interactive whiteboarding technology finds more uses, calls for user education

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

As collaborative work places have increased, interactive whiteboard technology is finding additional uses. More user education is needed for this technology to…

Valuable lessons learned in retail kiosk deployments

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Kiosks and digital signage improve the customer experience, which can translate into improved sales for retailers, but the journey typically has obstacles to…

Planning a digital media deployment? First conduct a pilot test

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A small-scale test can identify possible issues during the planning stages of a kiosk or digital signage rollout. A panel of experts offers 10 steps for a…

Discovery Zone wows ICX Summit attendees with promising customer engagement technology

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The ICX Discovery Zone featured a range of technologies such as a motion-based touchscreen, a projection screen, a holographic touchscreen, voice interaction…

Digital trailblazer Panera Bread grabs ICX Influencer of the Year award

by Christopher Hall — director, ICX Association

The Interactive Customer Experience Association last night honored excellence in interactive customer experience at this year's Elevate Awards dinner party to…

AI can improve customer engagement if brand is open to change

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Artificial intelligence can allow retailers to improve the customer experience and gain valuable insights, but it is necessary to identify the core…

What role will voice recognition play in business enterprise?

While consumer voice devices continue to expand at a healthy clip, an Infocomm panel agreed that reliable voice authentication remains a challenge for business…

Augmented reality is becoming more accessible to retailers and brands

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Though AR is still in its infancy at retail, a pair of presenters at Infocomm said that it offers a new way to excite consumers, and is more economical than…

Beer and pizza: Self-pour technology adds fizz to the mix

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The self-pour beer systems allow restaurant to capitalize on the popularity of craft beers. This is especially helpful to pizza restaurants, for which beer…

How smart cities improve the quality of life

by Bradley Cooper — Editor, Connect Media

Cities around the globe are adopting smart technologies. New York City, for example, deployed Link NYC kiosks, which offer Wi-Fi services and advertisements to…

Self-order kiosks let loose at National Restaurant Show

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The number of self-order kiosks on display at the National Restaurant Show nearly tripled over last year's exhibits as hardware and software manufacturers rush…

Self-order technology options expand, challenging foodservice operators still using legacy POS

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

New foodservice technologies — including self-order kiosks, mobile ordering and EMV-enabled payment systems — are being introduced at a rapid pace. Operators…

5 for 5: Top reasons to attend the ICX Summit

by Christopher Hall — w, t

There are a multitude of reasons to attend the upcoming ICX Summit being held in Dallas in June. Here are five top reasons not to miss the annual event.

Restaurants give high marks to self-pour beer systems

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Restaurants that have deployed self-pour technologies have found the systems reliable and easy to use. The technology, which charges by the ounce, allows…

Taco Bell's digital transformation focus of ICX Summit keynote

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Rafik Hanna, senior director, All Access, at Taco Bell will share insight on how the brand is winning big with customers due to its digital transformation…

Join the craft beer revolution with self-pour technology

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Self-pour technology has emerged as a leading tool for restaurants, bars and tap rooms to allow beer lovers to explore a wide selection of offerings.

South Florida pizza truck pioneers self-order kiosk

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Pizza truck entrepreneur Bob Stephens reasoned that self-serve kiosks make sense for food trucks, but he had difficulty finding one. He managed to locate a…

Brooke Army Medical Center deploys touchscreen directory kiosk

Brooke Army Medical Center at Fort Sam Houston installed wayfinding kiosks to improve the hospital experience for patients, staff and visitors, and to convey a…

Custom-built self-order kiosks help brand Denver fast food restaurant

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

In planning their first fast food restaurant, the partners recognized that self-order kiosks would make the ordering process more efficient and allow the…

Intel's Christie Rice talks customer experience, digital innovations

by Christopher Hall — director, ICX Association

The ICX Association sat down with Intel’s Christie Rice, global interactive kiosk and digital signage segment director for the Intel's IoT Group, to find out…