Features
China is retailing’s future: Unattended stores, walletless buying and automated warehouses
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
E-commerce is driving automation on all fronts in China: purchasing; delivery; and supply chain logistics. Artificial intelligence is also driving change.
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Why personalization and customization technologies are gaining clout at retail
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Virtual shopping and shopper personalization were twin themes during the recent CES show in Las Vegas. A pair of sessions, "Shopping as a virtual adventure…
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Autonomous stores on the way, but is Amazon Go on first?
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
In many people's eyes, one of the most disruptive retail developments has been the late 2016 launch of Amazon Go, but some observers have questioned its…
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Home Depot, Zivelo give guidance at NRF on building the 'store of the future'
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Healey Cypher, CEO of Zivelo, and Albert Vita, director of in-store experience and visual merchandising at The Home Depot, co-presented their ideas on defining…
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Economic uncertainties don't quell positive 2019 outlook for interactive kiosks
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The kiosk industry expects record growth for the coming year, notwithstanding uncertainties about the stock market and the impact of President Trump's trade…
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New year outlook: 2019 expected to surpass 2018
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Kiosk industry observers are upbeat for 2019 as retailers are recognizing the need for in-store technology to assist their overburdened sales associates, a…
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Leading kiosk topics in 2018: self-checkout, self-order and more
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The best read stories of 2018 covered a wide range of topics, with self-checkout and restaurant self-order technologies among the more popular themes.
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Amazon exec: Voice assistant makes retail experience personal, natural, authentic
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Voice commerce continues to grow, offering retailers new ways to engage the consumer. But Patrick Gauthier, vice president of Amazon Pay, has more questions…
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Kiosk touchscreen sanitation study unlikely to bring regulatory action
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The discovery of bacteria-contaminated touchscreens on McDonald's self-order kiosks in the U.K. has alarmed some observers, but U.S. regulatory officials don't…
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McDonald's bacteria-covered kiosks give rise to safety concerns
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Bacteria found on McDonald's U.K. touchscreens have raised concerns about kiosk sanitation, presenting what many consider to be the first public health issue…
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VR, AR, MR? Get ready for 'extended reality’
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Extended reality, which combines VR, AR MR and 360-degree video, stands to change the way consumers and busineses interact, and much more, according to experts.
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How self-serve payment kiosks improve power company’s revenues and efficiencies
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Automated payment kiosks have improved the customer experience for an Alabama utility company, in addition to improving cash flow and lowering processing…
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Apple's automatic sleep feature raises concern for some kiosk users
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
An automatic sleep feature in Apple's recently released iOS 12 has caused issues for some users, including those with iPads running kiosk software.
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How self-serve kiosks help cash-paying Alabama utility customers
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Alabama Power Company recognized the need to make payments easier for its cash-paying customers. Self-serve kiosks have proven helpful, and automatic payments…
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Diebold Nixdorf Q3 earnings report: Signs of growth
by Suzanne Cluckey — Editor, ATMmarketplace.com
One of the best indicators of progress in Q3 was the company's first revenue increase since acquiring Wincor Nixdorf in 2016. Growth in the product and…
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Carvana bids to disrupt car-buying by making the process seamless
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Carvana removes friction — much of it having to do with financing — from the complex process of buying a car, according to founder and president Ernie Garcia.
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What drives hardware providers' expansion into software?
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Kiosk hardware providers find that they can exercise more control over the execution of their projects by providing their own software, one of several benefits…
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Special report: Kiosk hardware players add more software offerings
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Kiosk Marketplace recently surveyed hardware companies to find out how many have made the expansion and what software features they are offering.
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Kiosk Marketplace seeks your input for annual industry census
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The first annual industry census received overwhelmingly positive response, as many readers recognized the need for an informative tool to help companies with…
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UK airport ransomware attack proves need for improved digital security
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Digital screens that go into kiosk mode are easy targets for ransomware attacks. "Whitelisting" is one technique that can reduce the likelihood of a successful…
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