Features
Improving shopper satisfaction with BOPIS points to kiosk growth opportunity
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Shopper satisfaction with BOPIS continues to improve, especially for purchases made using mobile devices. Automated pick up solutions have proven particularly…
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Which Wich franchisee upgrades with self-serve kiosks
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
One Which Wich franchisee is breaking with the formula by deploying digital signage, kiosks and facial recognition technology.
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In search of coffee excellence: Entrepreneur invests 6 years in self-serve brewing technology
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Entrepreneur Jeff Osburn custom designed his own self-service coffee brewer to achieve the product he wanted. After six years of study and development, he…
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Diebold Nixdorf delivers solid performance in Q2
by Amy Castor — Editor, Networld Media Group
Diebold Nixdorf stock jumped 29% Thursday on news that it beat analyst projections for second quarter earnings. Since 2018, the ATM maker has been aggressively…
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Brands concur: experimental ‘phygital’ store delivered proof of concept
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Executives for the two brands that participated in The Fitting Room, which combined both digital and physical customer experiences, agreed the one-month…
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The Fitting Room merges physical and digital
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The Fitting Room converted a 63-square-meter space in a retail mall into a store that allowed customers to browse merchandise on interactive kiosks, try on…
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Interactive touchscreens put avocado education in the driver's seat
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The Avo-Matic food truck now uses interactive touchscreens to offer free avocados and educate millennials about their benefits.
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How Dairy Queen franchisee introduced self-order kiosks
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Teaming with Panasonic, a Texas Dairy Queen franchisee was able to install self-order kiosks that have resulted in higher tickets, consistently.
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Fresh food vending operation debuts plastic-free machines, chef-crafted meals in New York City
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Fresh.Bowl, a fresh food vending service provider that features plastic-free machines, launched its first machines throughout New York City following a…
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Texas Dairy Queen franchisee pioneers self-order kiosk
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Michael Clarke, a Texas Dairy Queen franchisee, recently became the chain's first franchisee to introduce self-order kiosks and has boosted tickets in high…
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Customers adapting to kiosks, but acceptance not uniform in all scenarios
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A panel of experts who have introduced kiosks in various types of settings shared their ideas on how to make sure kiosk deployments are effective for customers…
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Are you ready for AI? Pioneers share their insights
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Artificial intelligence offers many benefits, but businesses first need to understand what they want AI to help them accomplish, then make sure their…
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Taco Bell, Bell Canada Smart City Kiosks grab Elevate Awards
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The Interactive Customer Experience Association honored Taco Bell’s All-Access Self-Order Kiosks by Elo Touch Solutions and Bell Canada Smart City Kiosks…
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Global Payments to acquire TSYS in $21.5B merger
by David Jones — Editor, Networld Media Group
Global Payments is buying TSYS in a merger valued at $21.5 billion, marking the latest in a series of international mergers and acquisitions of payments and…
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3 reasons to attend the ICX Summit
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Keeping up with constant changes in technology can be a major challenge, especially when many solutions also carry a high price tag. ICX Summit can help give…
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Omnichannel: A big reason for the cloud shift in restaurants
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Cloud software allows operators to take an omnichannel approach to improve the speed of service, noted a panel of foodservice executives who shared their…
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Study: Cashless technology doesn’t cannibalize cash sales in automated retail
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Research confirms that cashless readers do not undermine cash sales in a vending machine. In fact, the cashless technology serves to improve both cashless and…
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San Francisco Board of Supervisors passes ban on cashless retail
by David Jones — Editor, Networld Media Group
San Francisco became the latest municipality to ban cashless retail as vulnerable populations demand equal access to shopping and dining service.
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AI improves product selection, boosts revenue, efficiency for vending machines
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A panel of vending operators described how AI allowed them to improve sales on an individual machine basis and boost operational efficiency.
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H&M enhances customer engagement with interactive voice mirror
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Interactive technology isn't just for pushing sales, it's also useful for crafting better customer engagement. By doing this, retailers can improve sales and…
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