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Customer Experience News

Italy's Coop Group deploys self-scanning by Datalogic

July 18, 2013

The Italian consumer cooperative Coop Estense is rolling out a self-scanning shopping solution by Datalogic. The Coop Group deployed 600 Joya terminals and the…

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Iberia Airlines tests print-at-home bag tags (Video)

July 16, 2013

Madrid-based Iberia Airlines is testing a system that lets passengers print out luggage tags at home — a system that the carrier claims is the first of its…

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McDonald's Singapore introduces interactive, NFC-enabled 'Happy Table'

July 16, 2013

A McDonald's restaurant in Singapore has added interactive dining tables that its guests can use to play a racing game. The games are NFC-enabled through…

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Elo Touch intros interactive tablet for retail

July 8, 2013

Elo Touch Solutions has announced a new mobile touch-computing tablet designed to help retailers enhance their customer experience, drive sales efficiency and…

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Kiosks help Black Cat fireworks customers celebrate Independence Day

July 8, 2013

Black Cat fireworks recently turned to custom audio-visual kiosks in order to assist customers in their purchasing decisions.

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Digital signage driving customer engagement at Telecom Italia store in Rome airport

July 1, 2013

YCD-Multimedia, a global provider of smart digital media solutions, has announced that Telecom Italia has selected YCD's digital signage platform to implement…

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3M debuts new SelfCheck features during Chicago library conference

June 28, 2013

3M Library Systems unveiled a re-imagined interface for its 3M SelfCheck system at the American Library Association Annual Conference & Exhibition taking…

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Staples launches in-store kiosks for endless aisle

June 20, 2013

The office supply chain Staples today announced the launch of its omnichannel prototype stores that feature endless-aisle kiosks and consultation areas for…

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Digital imaging scanner released by Datalogic

June 20, 2013

Datalogic, providers of retail checkout scanning technology, has announced the availability of the Magellan 9800i scanner-scale, a fully digital, multiplane…

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Fujitsu updates U-Scan self-checkout software

June 18, 2013

Fujitsu today announced its next generation of the U-Scan self checkout with features that the company said will benefit retailers in a competitive market.

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UK chocolatier Thorntons pilots in-store kiosks

June 14, 2013

The U.K.-based confectionery retailer Thorntons is testing a new in-store kiosk that allows shoppers to buy from its extended online product range using One…

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Window shopping gets real with eBay's 'shoppable windows'

June 6, 2013

EBay Inc. is launching a solution for storefronts aimed at increasing a retailer's sales — and keeping the commerce flowing even after business hours.

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TimeTrade amps up retail solutions with kiosks, digital signage

June 6, 2013

TimeTrade, providers of online appointment scheduling technology for businesses, has announced upgrades to its TimeTrade Retail solution that it says will…

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New study reveals a growing appetite for self-service among consumers

June 5, 2013

Personalized automation may be the ticket to winning the wallets of global consumers, according to the Cisco Customer Experience Report released today.

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Pepsi's interactive vending machine accepts 'likes,' not cash

June 4, 2013

For beverage companies, interactive vending machines are becoming the de facto foray into the land of omnichannel retail. The latest marketing tool comes from…

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Tim Hortons electric vehicle charging station test exceeds expectations

May 30, 2013

Tim Hortons has announced the expansion of its electric vehicle charging station pilot launched earlier this year in Oakville, Ontario, by unveiling six new…

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SeePoint kiosks build commuter engagement in Las Vegas

May 24, 2013

For the nearly 30,000 commuters in the Las Vegas Valley who are part of Southern Nevada's Club Ride Commuter Services program, the deployment of SeePoint…

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Air New Zealand intros self-service for boarding, bag-tag printing

May 24, 2013

Passengers flying Air New Zealand's trans-Tasman and Pacific Island routes now have access to self-service kiosks for boarding pass and baggage tag printing.

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WONKA vending kiosk combines treats and tech

May 22, 2013

Vending machines have long doled out confectionary treats capable of satisfying a sugar craving. But what about when your sweet tooth calls for a curated blend…

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IBM's Jeopardy-winning computer Watson now working on customer engagement

May 21, 2013

Two years after conquering Jeopardy, IBM's Watson is setting its sights on customer engagement.

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