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Customer Experience News

White Castle’s kiosk pilots are driving higher check averages

June 20, 2014

Don Long, White Castle’s senior director of Information Services and Technology, provided a glimpse into the brand’s kiosk and mobile initiatives during last…

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U.K. supermarket plans evening class for self-service checkout

June 20, 2014

The manager at the Attleborough branch of U.K. supermarket chain Sainsbury’s is to hold an evening advice and guidance session, with coffee and biscuits, to…

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iPatientCare launches patient kiosk for Physician’s Offices

June 19, 2014

iPatientCare, a developer of mHealth and cloud-based ambulatory EHR (electronic health records), integrated practice management and patient portal solutions…

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Abu Dhabi automates vehicle licensing with self-service machines

June 19, 2014

The Sahel self-service e-payment machines at the Vehicles and Drivers Licensing Department in Abu Dhabi, United Arab Emirates, have carried out 106,89…

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DFW Airport lands North America’s only Pepsi #FUTBOLNOW interactive vending machine

May 15, 2014

Dallas/Fort Worth International Airport is hosting a Pepsi interactive vending machine at Terminal D as part of Pepsi’s 2014 football (read:soccer) marketing…

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Self-service highlights new United concourse at Logan Airport

May 1, 2014

Self-service facilities are a main feature of United Airlines' new concourse at Boston's Logan Airport, which opened on April 30, 2014.

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Naturals2Go kiosks greet customers using facial recognition

April 29, 2014

U.S. healthy vending machine provider Naturals2Go is using facial recognition to offer quick-pick suggestions to its repeat customers.

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Adspace partners with elevate for digital signage ad kiosks in malls

April 10, 2014

Chicago-based elevate DIGITAL, a developer of street-level digital interactive technology, recently announced a partnership with Adspace Networks, a provider…

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Elevate Digital raises $3 million from SFX Entertainment

March 28, 2014

Digital interactive kiosk developer Elevate Digital has received $3 million in funding from SFX Entertainment, a producer of live music events and digital…

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Consumers Credit Union brings e-signatures to kiosks

March 20, 2014

Waukegan, Ill.-based Consumers Credit Union has introduced e-signatures at its kiosks, which are already equipped with video and voice capabilities.

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Savings bank seamlessly integrates self service, personal consulting

March 10, 2014

At the new Sparkasse Dachau bank branch in Karlsfeld, Germany, customers search real estate listings on touchscreen kiosks and then request a financial…

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Tabletop touchscreens taking orders at Buffalo Wild Wings

March 6, 2014

Tabletop touchscreens will soon allow guests at Buffalo Wild Wings to order food, request songs and television programming, play games and pay their bills…

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DSA announces first Symposium of the year, calls for Industry Excellence Award entries

February 7, 2014

The Digital Screenmedia Association has announced it is heading back to Dallas on April 8 and 9 for its first DSA Symposium of the year. The event is scheduled…

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ShopRite grocery chain pilots in-aisle scanning app

February 5, 2014

ShopRite, a grocery chain with stores around Connecticut and New Jersey, has launched a pilot program to test the ShopRite Mobile Scan app, an in-aisle…

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Qmatic kiosks target reception desk efficiency

February 5, 2014

Qmatic has introduced a new line of self-service kiosks that the company said will improve operational proficiency and customer experience.

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REMAG kiosks complete pilot phase as company plans improvements

January 31, 2014

REMAG, a kiosk-based program that rewards consumers for recycling with coupons, has completed its three month pilot in Puerto Rico and announced that more than…

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Sensus kiosks measure emotional engagement with biometrics, neuroscience

January 29, 2014

Innerscope Research Inc. has announced the release of Sensus, integrated consumer neuroscience kiosks which the company said deliver a combination of market…

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Modell's uses interactive tech to welcome Super Bowl fans to Times Square store

January 29, 2014

Tensator, provider of queue management and customer journey solutions, today announced that Modell's CEO Mitchell Modell is welcoming Super Bowl XLVIII fans to…

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Precision measuring tech for retail checkouts to weigh in at EuroShop

January 27, 2014

METTLER TOLEDO, a manufacturer of precision measuring instruments, will present retail concepts to improve the in-store experience at fresh service counters…

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NCR retail tech rolls out in UK supermarket chain

January 16, 2014

NCR Corp. announced that the U.K. supermarket chain Morrisons has deployed NCR software, self-checkout and scanner solutions throughout a new lab store in…

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