GlobalShop 2009: Optimism and strength

by James Bickers — Editor, Networld Alliance

Despite the economic chill in the air, attendees and exhibitors made last week's tradeshow a success in the eyes of its organizers.

U*tique upgrades vending to a luxury experience

by James Bickers — Editor, Networld Alliance

High-end brands, choreographed lighting set new robotic shop apart from other vending machines.

Kiosk turns wine shoppers into experts

A popular tourist attraction improved customer satisfaction and employee training with an innovative wine-information kiosk

The Benefits of Retail Kiosks

Few industries stand to gain more from self-service than retail. Learn how to get the most from kiosks and other digital merchandising technologies.

DropStation's 'Supply Station' solution provides self-service delivery of maintenance orders

March 18, 2009

BELLEVUE, Wash. — DropStation Inc., a provider of secure package pickup and drop-off stations, has announced the availability of its Supply Station…

Self-service, assisted self-service means some hotels are doing away with check-in desks

March 18, 2009

Los Angeles Times: As technology progresses, some hotel chains are removing an age-old staple of the hotel lobby: the front desk. That's just what Andaz, a…

Sears ShopYourWay branding to integrate across channels, kiosks

March 16, 2009

E-consultancy.com: Sears Holdings is integrating a new branding strategy called "ShopYourWay" across all of its channels, including in-store, online, mobile…

Self-service lets man cross country with fewer than five words

March 15, 2009

San Jose Mercury News: It was 2004 when Andy Wood, an associate professor for San Jose State University, chose to test the boundaries of self-service. His…

Retailers weigh self-service as the next 'bailout strategy' amidst recession

March 15, 2009

Retail Solutions Online: As the global recession tightens its grip, many retailers are taking a second look at the ways self-service can help them curb…

PharmaTrust kiosks dispense prescriptions to Toronto residents

March 15, 2009

National (Ontario, Canada) Post: Vending kiosks from PharmaTrust, a provider of IT solutions for the healthcare industry, are now dispensing prescription…

McDonald's self-service kiosks relieve pressure on hurried customers

March 11, 2009

Wall Street Journal: McDonald's is increasingly using self-service kiosks to give customers more options. In France, for instance, a top complaint was that…

The 'sole' of self-service

The new eSoles kiosk takes detailed foot measurements to create custom orthotics.

Cowboys, Yankees stadiums introduce new apps for self-service kiosks, digital signage

March 9, 2009

The Boston Globe: Sporting events of the near future will rely on self-service technology to enhance the game experience. Kiosks will provide ticket upgrades…

Air France tries smartboarding automated system

March 9, 2009

The Financial: From March 17 through the end of 2009, Air France will ask Flying Blue customers who travel most frequently from Paris to Amsterdam to test the…

Ask the Experts: How can you avoid self-service legal mistakes?

March 5, 2009

What are some of the most common legal mistakes that self-service deployers make? Larry Washor, attorney with Washor & Associates, offers his expertise.

Lucidiom picks up three awards from DIMA

March 5, 2009

VIENNA, Va. — Lucidiom has received three DIMA Innovative Digital Product Awards for its technology offerings in the photo kiosk space, according to a news…

Domino's self-service kiosks, other order options boost sales

March 4, 2009

Vnunet.com: Domino's plan to improve ordering and service includes in-store kiosks and mobile computing to offer services such as a nearest-store finder. The…

Ask the Experts: Identifying the characteristics of a good narrator for kiosk voice prompts

What should deployers of self-service kiosks look for when selecting a narrator for the kiosk's voice prompts? Allison Smith, a professional voice actress who…

Gamblers complain about outages of Players Club kiosks in Detroit casinos

March 1, 2009

Detroit News: Metro Detroit gamblers are complaining that casinos are cutting back on their rewards such as cash back and free hotel stays, and they say that…

Ask the Experts: Kiosk user interfaces everyone can use

March 1, 2009

How can a kiosk user interface be designed so that consumers of all ages - from 16 to 60 - feel comfortable using it? Cam Stewart, director of Phosphor…