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Customer Experience News & Media

SteriLyfe intros small-format hand-sanitizing kiosk

June 21, 2009

BRADENTON, Fla. — SteriLyfe LLC has introduced the latest addition to the STERISTATION line of hand sanitizing/advertising kiosks. STERISTATION Jr. has a…

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IKEA installs loyalty kiosks in Belgian stores

June 17, 2009

DELFT, The Netherlands — Home furnishings retailer IKEA has deployed 18 Xen X5 customer loyalty-registration kiosks in six of its Belgian stores. The kiosks…

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PCI compliance dominates talk at NACStech

by David Drain

David Drain, executive director of the Self-Service and Kiosk Association, recently attended the NACStech tradeshow, held last month in Grapevine, Texas. Here…

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New self-service software provides online customer support

June 14, 2009

MOSCOW — BPC Banking Technologies, a provider of e-payment and retail banking solutions, has announced the launch of a new software solution for self-service…

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Video game rental, purchase, trade-in hitting entertainment kiosk market

E-Play has announced a retail partnership that brings video game trade-in to the entertainment kiosk. Will other self-service players follow suit?  

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Commentary: Woo customers and build brand awareness with multitouch, immersive and 3D depth-sensing technologies

by

Increasingly innovative display technologies create an exciting and unique user experience and help businesses decrease costs and increase revenue.

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Interactive 'instant expert' kiosk on display at InfoComm 09

June 9, 2009

Digital Signage Expo: Tandberg and .advancedMethod have combined their respective technologies to develop the Instant Expert/Translation Station, an…

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Ecast podcast series to feature KioskCom, The Digital Signage Show interviews

June 3, 2009

SAN FRANCISCO — Ecast, a leader in place-based media, has launched "Touch Points," a series of weekly podcast interviews exploring real-life deployments of…

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ADFLOW Networks ranked among Canada's fastest-growing companies

June 2, 2009

TORONTO, Ontario — ADFLOW Networks, a provider of Web-hosted digital signage and interactive kiosk technology in the self-service vertical, announced today it…

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Self Service Excellence Award winners, Part II

by

A final look at the award-winning deployments from May's KioskCom Self Service Expo.

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Self Service Excellence Award winners, Part I

by

A look at three of the award-winning self-service deployments from this month's KioskCom Self Service Expo in Las Vegas.

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New report reveals consumer attitudes toward self-service technology

May 21, 2009

LOUISVILLE, Ky. — The Self-Service and Kiosk Association has published its 2009 Self-Service Consumer Survey, a comprehensive report that reveals what…

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GS1 DataBar will simplify self-checkout process

by

The new barcode standard packs more info into a smaller space, creating opportunities for retailers and saving time for shoppers.

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KIOSKCOM: Virgin CIO shares self-service strategies

by

Robert Fort outlined the brand's challenges and successes and downplayed its U.S. store closings during his much-anticipated keynote presentation at last…

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KIOSKCOM: Nanonation to bring new software, merchandising innovations

May 3, 2009

LINCOLN, Neb. — Nanonation will showcase a number of new technologies to deploy and manage digital marketing assets across a variety of customer touch points…

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KIOSKCOM: Virgin Megastore exec to discuss self-service

April 28, 2009

One keynote address at KioskCom Self Service Expo will provide a case study on the kiosks and digital signs that helped make U.S. Virgin Megastores a customer…

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Special summit will again offer secure, open forum for deployers

by Kiosk Marketplace

Away from suppliers and media, users can share questions, concerns for their self-service projects.

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Microsoft's Retail Experience Center: It's all about connectedness

by James Bickers — Editor, Networld Alliance

The Redmond giant's retail test lab focuses on connecting all the moving parts of a retail enterprise, right down to the customer level.

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Luxury vending machine sells Bentley convertibles, condos

April 14, 2009

Chicago Tribune: In the market for a Bentley sports car, a Jean Paul Gaultier dress or a cell phone, but don't feel like dealing with a pesky salesperson?

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Assisted Selling and the Point of Decision

With more choices than ever before, customers need information at the point of decision on an infinite array of products. Digital technology can help retailers…

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