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Customer Experience News & Media

Zytronic chosen for interactive retail deployment in Asia

August 5, 2009

U.K.-based Zytronic, a display technology manufacturer, has announced its selection by digital media company Yeahpoint for an interactive project with…

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Is it time for QSRs to embrace kiosks?

Despite recent test deployments, the QSR segment has been slow to adopt self-service. Here's a look at why.

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Coinstar reports 16% Q2 increase, promises self-service expansion

In Tuesday's second quarter earnings call, Coinstar announced positive results and emphasized broadening its kiosk business.

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Netkey, Carnival to debut cruise industry's first on-board social network

August 3, 2009

Carnival Cruise Lines has announced via its news blog an on-board, interactive self-service solution that will debut Sept. 21 on its 130,000-ton Carnival Dream…

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Digital advertising growth drives new kiosk application

Self-service deployers can take advantage of out-of-home advertising's growing popularity with an emerging kiosk app.

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DVDNow introduces glass front panel, other enhancements to its DVD-rental kiosks

July 28, 2009

The vending technology inside DVD-rental kiosks has long been a mysterious concept, particularly when considered in light of the often limited selection…

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New SMS and kiosk marketing scheme to use Zytronic touch tech

July 27, 2009

U.K.-based Zytronic has announced the incorporation of its Projected Capacitive Technology for touchscreens in an innovative new marketing scheme from…

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German rail operators deploy Hypercom self-service payment solution

July 27, 2009

Scottsdale, Ariz.-based Hypercom Corp. has announced that its Artema Modular unattended payment terminals are being deployed by three of Germany's major…

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Chicago aquarium adds kiosks, digital signage in $50 million renovation project

July 22, 2009

Chicago's Shedd Aquarium has implemented a $50 million renovation to its popular Oceanarium exhibit, which now features two interactive kiosks developed by…

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New study says self-checkout terminals to quadruple by 2014

A new study from Retail Banking Research indicates a promising future for self-checkout, particularly in North America, Western Europe and Asia.

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Agilysys partners with Wine Market Assistant to provide turnkey retail kiosk

July 14, 2009

CLEVELAND, Ohio — Agilysys Inc., an IT solutions provider, and Wine Market Assistant LLC, a software solution provider, today announced a partnership to…

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NCR research: Consumers increasingly prefer multichannel self-service

July 14, 2009

DULUTH, Ga. — NCR Corp. today announced the results of a global survey commissioned from BuzzBack Market Research regarding consumer preferences for…

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Ask the Experts: How do product-information kiosks increase customer loyalty?

July 8, 2009

Curiosk Marketing Solutions works with retailers in the wine and spirits industry to deploy and monetize wine-information and greeting card kiosks. Josh Rosen…

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3M Library Systems to intro new self-checkout at industry conference

July 6, 2009

ST. PAUL, Minn. — 3M Library Systems has announced the upcoming release of a new version of its library self-checkout station at the American Library…

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Commentary: Usability can be a kiosk's kiss of death or its ticket to success

by

Usability and the user experience are critical to the success of any new consumer technology, especially customer-facing kiosks.

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The power of Twitter

The social networking service has stormed the business community. Here's how kiosk and self-service deployers can benefit.

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Profile: Nanonation president and CEO Bradley Walker

The software company's founder was recently inducted into the Self-Service and Kiosk Association's Hall of Fame.

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Digital-download kiosks in store for retail, other verticals

How successful will the technology be against its online competition?

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Pan-Oston releases kits to make self-checkouts hearing impaired-friendly

June 22, 2009

BOWLING GREEN, Ky. — Pan-Oston, a leader in smart retail counter and checkout solutions, has introduced a kit that enables retailers, healthcare providers…

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Best Buy exec: We're testing video game trade-in kiosks

June 22, 2009

LOUISVILLE, Ky. — In an entry posted today on his blog, BarryJudge.com, Best Buy's chief marketing officer announced a test of video game trade-in kiosks in…

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