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Customer Experience News & Media

SoloHealth reports strong user satisfaction

August 29, 2012

Health care technology company SoloHealth announced that its namesake kiosk station surpassed the 2.5 million mark for consumer interactions as well as posted…

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CVS launches mobile app for photo printing

August 27, 2012

Smartphone users now have another option for printing photos stored on their mobile devices. CVS/Pharmacy announced last week a new feature to both the CVS…

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Survey says shoppers continue to favor self-checkout

August 20, 2012

According to a recently completed survey done by independent research firms for NCR, self-checkout fares favorably among consumers.

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Chase Bank turns to kiosks to improve customer service

August 20, 2012

A recently opened Chase Bank location in Lexington, Ky., was chosen by corporate leaders to test a new type of self-service kiosk. The units, which resemble…

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IKEA checks out of self-service

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Deployment quirks made kiosks actually increase wait-time and inconvenience for shoppers.

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Virtual grocery kiosk taking off at London Airport

by Christopher Hall — w, t

Virtual grocery kiosks allow passengers to fill their refrigerator before they get home.

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Austrian bank, post office partner with kiosks

August 14, 2012

BAWAG P.S.K., one of the largest bank groups in Austria, has modernized 380 branches through the creation of a new self-service zone in its bank lobbies.

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Casio releases business tablet aimed at retailers

August 14, 2012

Japanese electronics manufacturer Casio announced the release of an Android-based tablet designed for commercial and business use. Retail workers will soon be…

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Digital signage/kiosks light up BBVA bank's Madrid flagship location

August 8, 2012

John Ryan, the global retail marketing agency specializing in messaging solutions for retail banks, recently announced the launch of an advanced multimedia…

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Mobile mapping app helps Walgreens customers locate products

July 23, 2012

Shoppers can map any Walgreens store on their smartphones, thanks to the retailer's partnership with aisle411, a mobile retail navigation service. The…

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Tokyo toy co testing augmented reality kiosks

July 16, 2012

A Tokyo toy company is testing kiosks with augmented reality capabilities to allow shoppers to interact with toys even when they're still in packaging.

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Social media 'changes everything' for digital signage kiosks

Integrating social media brings a new voice and a new relevancy to digital out-of-home content.

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Company attempts to 'revolutionize checkout' with mobile platform

July 6, 2012

After a successful test project in a Washington supermarket, QThru is officially launching its mobile platform allowing shoppers to scan items with their…

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Skype Station digital signage kiosks taking off

Estonian tech company says new Skype-capable kiosks will drive traffic and ad revenue for customers.

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Meridian releases auto dealership kiosk

July 5, 2012

Automobile dealerships can now deploy a new kiosk designed by Meridian and Adam Technology that allows customers to view services by their vehicle year, make…

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iPad kiosks: The cheap, unreliable kiosk solution

by Michael Ionescu — President, Ionescu Technologies

My company has been experimenting with iPad kiosks for about a year now, because we wanted to test the feasibility of using them for streamlined kiosk projects…

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Interactive touchscreens educate UAE residents about World Expo

June 29, 2012

Digital signage kiosks are helping to educate United Arab Emirates residents about the country's bid to host the World Expo 2020 in Dubai under the theme…

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5 stakeholders essential to kiosk success

I used to do a presentation entitled "Ways to Fail Miserably, Quickly and Expensively with Kiosks." One of the quickest paths to failure was to not have the…

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Thank you, Steve Jobs

by Chris Gilder — Founder/CEO, Meridian

There are many reasons to thank Steve Jobs. His innovation. His ability to make technology usable. His ability to redefine the way things work (iTunes, iPod…

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Retail tech heats up to beat holiday shopping lockdown

by Christopher Hall — w, t

Behind-the-scenes prep for the holidays is underway, with digital signage and engagement tech on the upswing.

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