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Customer Experience News & Media

SeePoint kiosks build commuter engagement in Las Vegas

May 24, 2013

For the nearly 30,000 commuters in the Las Vegas Valley who are part of Southern Nevada's Club Ride Commuter Services program, the deployment of SeePoint…

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Air New Zealand intros self-service for boarding, bag-tag printing

May 24, 2013

Passengers flying Air New Zealand's trans-Tasman and Pacific Island routes now have access to self-service kiosks for boarding pass and baggage tag printing.

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WONKA vending kiosk combines treats and tech

May 22, 2013

Vending machines have long doled out confectionary treats capable of satisfying a sugar craving. But what about when your sweet tooth calls for a curated blend…

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IBM's Jeopardy-winning computer Watson now working on customer engagement

May 21, 2013

Two years after conquering Jeopardy, IBM's Watson is setting its sights on customer engagement.

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TouchSystems inks distribution partnership with Ma Labs

May 21, 2013

TouchSystems, a manufacturer of custom touch-enabled products, announced a new distribution relationship with Ma Labs, specialists in IT distribution.

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Top 5 ways tablet kiosks convert showroomers to customers

by Adam Aronson — CEO, Lilitab

Retailers need to find new ways to surprise and delight showrooming store visitors. One way to engage and entertain them is with affordable tablet kiosks…

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New president announced for Digital Screenmedia Association

May 20, 2013

The Digital Screenmedia Association Advisory Board elected new officers for the 2013-2014 term during its recent biannual meeting, naming Bill Lynch, vice…

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Hellman's rolls out high-tech Recipe Cart (Video)

May 17, 2013

The Hellman's mayonnaise brand took an innovative approach to product awareness with its recent high-tech supermarket campaign in Brazil — one that resulted in…

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Digital Signage Expo issues call for 2014 Apex Award nominations

May 15, 2013

Digital Signage Expo has issued an open call for 2014 APEX Award nominations and has added a new award category.

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3 things to remember when crafting an interactive retail experience

by Craig Martin — Client Contact, Reality Interactive, LLC

Retail experience stores (think Apple or Microsoft retail outlets) are increasing in popularity. In these stores, a combination of screens, tablets, laptops…

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10 reasons to deploy a bill-payment kiosk

Bill-payment kiosks offer benefits to both the business and the customer.

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Ann Michaels launches customer engagement platform

May 9, 2013

The customer experience management firm Ann Michaels & Associates announced the launch of two new services that will be showcased at the National…

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Scala CEO talks in-store digital design with retailers at Digital Screenmedia Symposium

May 8, 2013

Digital displays are common in today's retail space, but it takes planning to execute a design strategy. Tom Nix, CEO of the location-based media company…

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Vision-Box biometric solutions look to the future of travel

May 7, 2013

Vision-Box, providers of electronic identity solutions and automated border control systems, announced it will showcase its view of a "journey in the airport…

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Reality Interactive will power digital media in new Time Warner demo stores

May 1, 2013

Reality Interactive, a full-service digital merchandising agency, will serve as the digital media partner for Time Warner Cable, which has recently launched…

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With Register, Jack Dorsey wants to speed up the restaurant biz

by Alicia Kelso — Editor, QSRWeb.com

Square Register is tailored to quick-service restaurants, for now.

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Supermarket chain taps Ping HD digital signage to improve shopping experience

April 24, 2013

When the Philadelphia-based supermarket chain The Fresh Grocer opened its first New Jersey store, near the campus of Rutgers University, it wanted to upgrade…

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Frustrated mother creates Swift Shopper mobile shopping app

April 24, 2013

Naomi Wilson, a mother of four who became frustrated with the grocery store experience, created a mobile shopping application that she says simplifies the…

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Retail design expo shows technology's reach

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Exhibitors of interactive technology find value in attending retail shows like GlobalShop.

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California McDonald's adds electric vehicle fast charge station

April 24, 2013

A McDonald's restaurant in Riverside, Calif., has installed a Blink Direct Current (DC) Fast Charger. The restaurant also has a standard Blink pedestal…

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