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Customer Experience News & Media

No touchscreen required: New tech turns tables interactive

Digital signage projection helps to turn every table into a touchscreen.

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French retailer Orchestra looks down the endless aisle

The children's specialty retailer turned to touchscreen kiosks to solve its out-of-stock issues.

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3M debuts new SelfCheck features during Chicago library conference

June 28, 2013

3M Library Systems unveiled a re-imagined interface for its 3M SelfCheck system at the American Library Association Annual Conference & Exhibition taking…

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Staples takes a page from the omnichannel playbook (Video)

The office supply chain's recent prototype stores aim to blend online with in-store.

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Commentary: Self-service is soaring at international airports

The increase in airport self-service deployments could take the stress out of future airline travel.

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Staples launches in-store kiosks for endless aisle

June 20, 2013

The office supply chain Staples today announced the launch of its omnichannel prototype stores that feature endless-aisle kiosks and consultation areas for…

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Digital imaging scanner released by Datalogic

June 20, 2013

Datalogic, providers of retail checkout scanning technology, has announced the availability of the Magellan 9800i scanner-scale, a fully digital, multiplane…

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Cincinnati Chevy dealer drives the tablet trend forward

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Kiosks utilizing Microsoft Surface Pro tablets created an engaging showroom environment.

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Fujitsu updates U-Scan self-checkout software

June 18, 2013

Fujitsu today announced its next generation of the U-Scan self checkout with features that the company said will benefit retailers in a competitive market.

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UK chocolatier Thorntons pilots in-store kiosks

June 14, 2013

The U.K.-based confectionery retailer Thorntons is testing a new in-store kiosk that allows shoppers to buy from its extended online product range using One…

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Virtual shopping kiosks: The new sales assistant

by Frank Olea

As people become acquainted to and more comfortable with using tablets, smartphones and other touchscreen technology within their shopping experience, it is…

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Window shopping gets real with eBay's 'shoppable windows'

June 6, 2013

EBay Inc. is launching a solution for storefronts aimed at increasing a retailer's sales — and keeping the commerce flowing even after business hours.

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TimeTrade amps up retail solutions with kiosks, digital signage

June 6, 2013

TimeTrade, providers of online appointment scheduling technology for businesses, has announced upgrades to its TimeTrade Retail solution that it says will…

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New study reveals a growing appetite for self-service among consumers

June 5, 2013

Personalized automation may be the ticket to winning the wallets of global consumers, according to the Cisco Customer Experience Report released today.

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Pepsi's interactive vending machine accepts 'likes,' not cash

June 4, 2013

For beverage companies, interactive vending machines are becoming the de facto foray into the land of omnichannel retail. The latest marketing tool comes from…

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Sport Chek Retail Lab cultivates tech-heavy customer experience

by Christopher Hall

The Canadian sporting goods chain created an award-winning retail environment at its flagship in Toronto.

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Trending: Tablet kiosks in restaurants

by Adam Aronson — CEO, Lilitab

Tablet kiosks are popping up around the world as restaurants explore innovative new ways to provide superior customer service. Secure tablet kiosks are used in…

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How tablets and touchscreens are integral to the in-store experience

Retailers must incorporate technology that customers want in order to provide a seamless omnichannel experience.

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Tim Hortons electric vehicle charging station test exceeds expectations

May 30, 2013

Tim Hortons has announced the expansion of its electric vehicle charging station pilot launched earlier this year in Oakville, Ontario, by unveiling six new…

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Self-service beer taps turn customers into bartenders

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

RFID-based beer taps refine the bar experience and put customers in charge of their service.

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