3 unintended consequences of poorly designed interactive retail screens

by Michael Ionescu — President, Ionescu Technologies

I was out with a friend shopping in the mall not too long ago – a place where I always like to pay attention to how marketing is slowly changing within the…

GlobalShop 2013: WD Partners discuss 'digital disconnect'

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Executives with WD Partners revealed exclusive study results during their GlobalShop conference session.

Analyst: Look beyond tech to cultural aspects of gamification

April 17, 2013

Gamification isn’t just for fun or show — it could have business applications as well, according to the global analyst firm Ovum.

NCR's cinema solutions on display at CinemaCon

April 17, 2013

NCR Corp.'s variety of cinema solutions available for all sizes of operations, including independent theatre operators, will be on display this week at booth…

The kiosk and self-service top 5 (so far)

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Here's a roundup of the most-read kiosk and self-service stories of 2013 (so far).

Star Micronics and PDC partner for kiosk launch

April 15, 2013

The PDC Group and Star Micronics are partnering to improve the customer experience. The companies recently announced the launch of AsuraCPRNT, a…

A new objective for retail self-service

by Ron Bowers — SVP Business Development, Frank Mayer & Associates

Having spent more than 25 years guiding retailers and brands into self-service solutions, it has been fun to reflect on how we got to this multiscreen Modus…

May symposium will address omnichannel customer engagement technologies

April 7, 2013

The Digital Screenmedia Association will host a symposium to help business executives across foodservice, banking, retail and other industries better…

RAPTOR devours groceries using automatic scanning (Video)

March 12, 2013

It's part self-checkout, part assisted checkout, and it's been making a splash on the trade show circuit since its debut at the National Retail Federation show…

Interactive digital kiosks ring in new era for NYC payphones

by Christopher Hall — writer, self

Interactive digital technology is at the center of NYC's competition to reinvent the payphone.

Copenhagen Airport speeds security checks with e-gates

March 7, 2013

Self-service boarding gates are now processing passengers at Copenhagen Airport. According to Future Travel Experience, the e-gate implementation is meant to…

The future of self-service in retail

As the definition of self-service broadens, so too are its applications for retail.

RFID locker protecting gear on Colorado ski slopes (Video)

March 6, 2013

KIOSK Information Systems has brought its RFID-equipped kiosk locker system to the slopes. The company announced its work with the founders of the SnowGate…

Chesapeake Bank deploys iPad kiosks by Codigo

March 5, 2013

Kiosk and digital signage provider Codigo announced it supplied its iPad Kiosk solution to nine locations of the Virginia-based Chesapeake Bank. The deployment…

Coinstar banking on automated retail

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Coinstar's kiosk lineup targets automated retail in new markets.

DSE13: How to use interactive retail to embrace showrooming

by Christopher Hall — writer, self

Kiosks and digital signage can help retailers win with brick-and-mortars.

Coinstar rolling out kiosks with PayPal integration

February 28, 2013

Starting this month, Coinstar users in California, Ohio and Texas can use the coin-counting kiosks to add money to, or withdraw money from, their PayPal…

Multitouch kiosks offer improved user experience

February 27, 2013

American Industrial Systems Inc. believes the future of customer experience is in rapidly advancing multitouch technology. AIS multitouch flat panel displays…

The shifting self-service paradigm

Consumers appreciate having more control over their service experience.

App gives restaurant-goers self-service song choices

by Cherryh Cansler — Publisher, FastCasual.com

Roqbot allows restaurant customers to select the music played while they eat.