Using customer persona to reduce multi-channel frustration

Lately, clients have asked us "What's next for self-service?" Underneath it we know they are really asking, "In a world of smart phones and tablets, is there…

Recording kiosks connect fans to brands

Social networking is all the rage these days, and one company has designed a kiosk to help retailers build brand awareness by giving consumers a deeper social…

NEXTEP adds iPad Ordering to portfolio

April 5, 2011

Troy, Mich.-based NEXTEP Systems, a provider of customer self-order technology, has added iPad Ordering to its automated ordering portfolio.

Experiment on customers to get more from your self-service pilot

In our house, spring means two things: Chicago Cubs baseball and the school Science Fair. As I was helping my son sort out whether or not a cheese sandwich…

NCR offers consultancy services to improve travel experience

March 28, 2011

Travel providers could improve the consumer travel experience by implementing NCR Corporation's Customer Experience Consulting Services, said Jeanice…

Check out this Checkout: RFID-enabled kiosks deliver more than just a cool factor

Now more than ever, retailers are focusing on the customer experience at the point-of-sale in order to provide the best service possible to increasingly…

IN Media announces development of Android 2.2 touch screen kiosks

March 21, 2011

IN Media Corp., an integrator of Internet Protocol Television (IPTV) services, products and content for service providers, recently announced a plan to launch…

Interactive displays go 'to the window, to the wall'

Inside the Kiosk: Canadian company helps retailers transform tables, walls and floors into interactive displays.

Ford UK test drives 3-D technology (video)

Touch screens at British malls feature 3-D versions of Ford's newest vehicle.

‘Tag, you’re it:' Kiosks let Canadian travelers check bags (video)

March 8, 2011

Although Vancouver International Airport (YVR) implemented bag-tagging kiosks several months ago for its domestic passengers, it's now expanding the…

Kiosks reaching for 'the cloud'

March 8, 2011

A simple internet connection can fully support IN Media Corp.'s new kiosk

Australia’s Beach Hut Media launches kiosks designed for retail settings

March 7, 2011

Beach Hut Media, a digital-media solutions provider headquartered in Sydney, Australia, launched its 2011 kiosks and components this week. The new designs…

Is it a Super Kiosk or just an iPad? (video)

March 7, 2011

Retailers can transform a standard iPad into an in-store kiosk with Global Bay Mobile Technologies' latest module.

No need to campaign for recycling in D.C.

The state capital has signed a deal with PepsiCo to launch hundreds of recycling kiosks throughout the city.

Abu Dhabi bank uses self-service solutions to better serve customers

March 1, 2011

Qmatic, a queue management company and the inventor of customer flow management (CFM), has partnered with the National Bank of Abu Dhabi (NBAD) to improve…

Students write prescription for kiosk success

A drug-dispensing kiosk took home top honors at Coinstar Inc.'s February Whiteboard Challenge at the Kellogg School of Management at Northwestern University.

Top uses for kiosks in the hospitality industry

by Kurt Myrick — Technical Engineer, Phoenix Kiosk

The hospitality industry has obviously seen its share of challenges as travel and leisure budgets still border on "non-existent" for many Americans. Although…

In-store coupon kiosks saving grocery shoppers money

February 27, 2011

Customers at Food Lion supermarkets are using more coupons than ever since the grocery chain deplolyed coupon-dispensing kiosks inside stores.

Inside the kiosk: It’s game on with gamer towers (slide show)

Kiosks house gaming systems while displaying digital signage.

Gambling kiosks to hit Dominican Republic

February 21, 2011

The finance department and casino commission of the Dominican Republic has granted a certification that allows Alheli, S.R.L, a subsidiary of Caribbean Casino…