Customer Experience News & Media

Voto app brings democracy to shopping

January 29, 2013

Retailers looking for a tool to boost customer engagement have a new mobile application to add to their array of choices. The iPad kiosk company ArmorActive…

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Tesco pilots new kiosk, AR tech

January 24, 2013

U.K. retail chain Tesco is piloting a "magical" augmented reality mirror and digital mannequin in several locations, according to digitalartsonline.co.uk.

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SoloHealth pledges $1 million for Clinton health initiative

January 23, 2013

SoloHealth announced today that it has made a pledge to the William J. Clinton Foundation's 2013 Clinton Health Matters Initiative. SoloHealth joins GE, Humana…

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Bill-payment kiosks add convenience to Fla. Circle K stores

January 17, 2013

Residents of the Florida panhandle soon will be able to pay their utility bills while they gas up their cars at select Circle K stores, thanks the latest…

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SoloHealth launches targeted ad platform for kiosk

January 15, 2013

SoloHealth announced today its new pay-per-performance ad format – SoloTrigger. The permission-based advertising format delivers targeted sponsor content that…

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MZero partners with AG for expanded services portfolio

January 11, 2013

A new self-service partnership was announced today with the pairing of MZero, the software division of Meridian, and Software AG. The two companies said they…

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Tiny guppyPOD photobooth kiosk hits the market

January 8, 2013

A photobooth kiosk claiming to be the "world's smallest" was endorsed as one of the top technology tools for 2013 by Event Marketer magazine, according to an…

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Wayfinding kiosks help visitors at Delaware VA hospital

January 7, 2013

The Wilmington VA Medical Center in Wilmington, Del., completed the first phase of deployment of an interactive wayfinding system by Ohio-based LogicJunction…

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Tensator set to display digital signage Virtual Assistant, self-service at NRF Big Show

January 7, 2013

Tensator, a global provider of queue management and customer journey solutions, today announced it is launching several new digital signage and self-service…

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Sojourn kiosks offer dual convenience (Video)

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Portability and modularity offer ease of use in a traveling kiosk installation.

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NCR buys uGenius video banking

January 3, 2013

NCR Corp. announced today it has purchased uGenius Technology Inc., a Utah-based provider of video banking software that enables users to interact remotely…

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Report: '3 Vital Trends of 2013'

January 3, 2013

Innovation Marketing recently released a report listing three industry trends to watch for in 2013, citing the recent news surrounding the partnership between…

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GuestComment acquired by Terillion

January 3, 2013

Online reputation management firm Terillion announced its acquisition of GuestComment, the onsite hotel and restaurant guest feedback platform that utilizes…

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The kiosk crystal ball: Predictions for 2013

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Kiosks and self-service will see increased evolution in 2013, as smartphone use soars and tablet options expand.

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The Top 10 kiosk stories of 2012

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Thanks to the power of website analytics, we have tallied the list of our most-read stories of 2012.

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Airports going DIY: Top kiosk trends of 2012, Pt. II

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Airline travel and health care illustrate the spread of self-service in 2012.

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Guess? CIO discusses benefits of in-store iPads

December 18, 2012

In a recent Q&A on openforum.com, Guess? Chief Information Officer Michael Relich admitted that two years ago, the fashion retailer had a bit of a…

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The year of the tablet: Top kiosk trends of 2012, Pt. I

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Tablets took center stage in 2012, with mobile and social media integration reaching deeper into the market.

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SoloHealth customer interactions double since late summer

December 13, 2012

SoloHealth announced this week at Dell World that its SoloHealth Station digital kiosk has seen consumer engagement rise more than 200 percent since late…

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Virtual Concierge kiosk serves users, collects data (Video)

The Virtual Concierge digital signage kiosk from Parabit provides user insight with analytics-gathering software.

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