The GUI's role in customer experience

by Bradley Cooper — Editor, Connect Media

When it comes to customer experience, you have to consider your graphical-user-interface. It doesn't have to be Monet, but if it appears outdated and…

Top 5 blogs of 2015

by Bradley Cooper — Editor, Connect Media

With 2016 upon us, it is time to look back on lessons learned in 2015. The top five most-read blogs of the year cover a variety of important lessons from Apple…

Health care company looks to improve customer experience with check-in kiosks

December 16, 2015

Health care solutions company CrossChx Inc. is attempting to improve customer experience at hospitals with its new line of check-in kiosks, which allows users…

NYC Subway now open for Christmas shopping

December 10, 2015

Subway riders can shop for holiday gifts inside New York City subways via an interactive experience on the Metropolitan Transportation Authority’s On The Go…

Key trends of restaurant self-service kiosks

Self-serve kiosks are becoming a regular entree for restaurant patrons. There are several key trends we have discovered from their implementation, from usage…

Small changes make a big impact

Sustainability, energy efficiency and social responsibility have long been hot topics in the retailing industry. As retailers continue to look for smart…

ICX Symposium: Data analysis drives the interactive customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Whether you manufacture kiosks or provide bitcoin wallets, you need the right data to craft the best customer experience. In the famous words of Sherlock…

Virtual concierge offers VIP customer service

by Frank Olea

Virtual concierge kiosks are on the rise, because with advancements in video conferencing quality and the proliferation of personal internet connected devices…

Choosing and sourcing quality kiosk components part 2

by Ben Wheeler — Director of Marketing and Sales, RedyRef

Last time, we discussed how to choose the right kiosk components for a project. This week, we conclude with the second stage of kiosk development and component…

Cellphone kiosks charge up retail sales

by Bradley Cooper — Editor, Connect Media

Many shoppers are familiar with the mad rush to find an outlet to charge their cellphone's battery. Cellphone charging kiosks can address this need, while…

Keeping customers happy with loyalty kiosks

by Kisha Wilson — Marketing Manager, SlabbKiosks

We've all heard the many sayings about the importance of satisfying customers by providing optimal customer service. One key way to keep customers satisfied is…

AR digital signage kiosk goes to the Smithsonian

November 5, 2015

Augmented reality and natural UI developer Zugara's augmented reality patent for virtual dressing room technology recently was selected by the U.S. Patent…

Build a menu, get a free Spanish lunch

by Bradley Cooper — Editor, Connect Media

Normally there is no such thing as a free lunch, but a touchscreen display in downtown Madrid offered free lunches to participants who could create their own…

Red Robin deploys tabletop tablets to corporate restaurant locations

November 4, 2015

Red Robin has recently deployed more than 20,000 tabletop tablet kiosks to all of its corporate restaurant locations to allow customers to peruse the menu, pay…

POS printer manufacturer enables customer engagement

October 30, 2015

Point-of-sale printer manufacturer Star Micronics has unveiled a new feature to its digital receipting service AllReceipts to allow retailers to engage their…

Kiosk manufacturer develops automated retailing systems for trade shows

October 29, 2015

Kiosk manufacturer AVT Inc. has announced it is developing a new automated retailing system for trade shows to reward participants and provide companies with…

ICX Symposium: the new emotional retail economy

The ICX Symposium in Atlanta later this month will feature a session featuring two executives from MaxMedia addressing retail's emotional economy. ICX…

Global interactive kiosk market to reach $2.88 billion by 2022, report says

October 28, 2015

The global interactive kiosk market is expected to be worth $2.88 billion by 2022 and grow by a CAGR of 14.63 percent, according to a new report.

Hospitality kiosks make everyone happy

by Frank Olea

Hospitality kiosks have been deployed in a variety of venues including bill payment, wayfinding, loyalty programs and more. If used properly, hospitality…

McDonald's UAE deploys 'Create Your Taste' kiosks

October 26, 2015

McDonald's customers of the United Arab Emirates can now create their own custom orders with 'Create Your Taste' kiosks.