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Customer Experience News & Media

Sensus kiosks measure emotional engagement with biometrics, neuroscience

January 29, 2014

Innerscope Research Inc. has announced the release of Sensus, integrated consumer neuroscience kiosks which the company said deliver a combination of market…

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Modell's uses interactive tech to welcome Super Bowl fans to Times Square store

January 29, 2014

Tensator, provider of queue management and customer journey solutions, today announced that Modell's CEO Mitchell Modell is welcoming Super Bowl XLVIII fans to…

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How automated passport kiosks will help DFW Int'l Airport

by Frank Olea

I am proud to announce the launch of the Automated Passport Solution, a touchscreen kiosk-based customs inspection system aimed at streamlining the airport…

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Precision measuring tech for retail checkouts to weigh in at EuroShop

January 27, 2014

METTLER TOLEDO, a manufacturer of precision measuring instruments, will present retail concepts to improve the in-store experience at fresh service counters…

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Kiosk usability testing and end-user research

by Laura Miller — Director of Marketing, Kioware

Usability can make or break the success of any new website, application, or software. Also known as the UI (user interface) or UX (user experience), usability…

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NCR retail tech rolls out in UK supermarket chain

January 16, 2014

NCR Corp. announced that the U.K. supermarket chain Morrisons has deployed NCR software, self-checkout and scanner solutions throughout a new lab store in…

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STRATACACHE unveils Connected Journey to bring retailers closer to the consumer

January 13, 2014

STRATACACHE, a provider of scalable digital signage, content distribution and enterprise video acceleration technologies, today unveiled a new, interactive…

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Augmented reality kiosk could give cosmetic counters a makeover

January 9, 2014

The facial imaging technology company ModiFace released a product this week that it hopes will reshape the cosmetics counter.

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EyeTech eye-tracking system to display at CES

January 3, 2014

EyeTech, a provider of natural user interface technology, will showcase its AEye eye control tech at the upcoming Consumer Electronics Show in Las Vegas. NUI…

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Wincor Nixdorf provides polytouch terminals to retailer Marks & Spencer

December 19, 2013

Wincor Nixdorf, together with Pyramid Computer GmbH, announced that Marks & Spencer is rolling out polytouch self-service terminals in its high street…

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Kiosks go SoLoMo: A look at the trends of 2013

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The integration of mobile technology and social media played key roles in the kiosk industry's growth in 2013.

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2014 digital trends and tips

by Laura Miller — Director of Marketing, Kioware

Earlier this week, Forbes magazine reached out to marketing thought leaders for their predictions on what 2014 will bring for digital trends. We've summarized…

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Retailer John Lewis rolls out new in-store tech for the holidays

December 18, 2013

The upscale retailer John Lewis, which operates 43 department stores throughout the U.K., has announced three new in-store technology initiatives it is taking…

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Future watch: What's in store for retail iPad apps

From low-bandwidth video to eco-friendly communication, the tablet will transform retail even more than it already has.

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Making the case for self-service coin counters

Coin-counting kiosks should be a consideration for financial institutions looking to enhance the customer experience.

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U.K. pharmacy chain pilots kiosks in premium stores

November 27, 2013

Lloydspharmacy in the U.K. has installed health and product focused interactive touchscreen kiosks in a number of its premium stores. The kiosks give customers…

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Kiosks let shoppers customize a Harley

November 25, 2013

The Harley-Davidson flagship store in New York City is using interactive kiosks to allow customers to custom design their bikes.

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How to develop 'programmable retail' in 5 steps

A retail strategist gives tips on how to bring the benefits of e-commerce to the brick-and-mortar store.

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6 ways digital displays can boost holiday sales

Retailers can make use of digital displays and interactive technology to brighten holiday sales.

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General Pants Co. goes multichannel with iPad kiosk plan

November 21, 2013

Australian retailer General Pants Co. announced its plans to deploy a fleet of in-store kiosks during a recent launch event in Sydney.

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