Customer Experience News & Media
Amazon Go disrupts, re-invents, elevates the customer experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Amazon's supermarket, which boasts a cashier-less checkout, is open to the masses after a year in beta with Seattle-based company employees. Industry pundits…
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Correctional center in Indiana installs telemedicine kiosk
January 24, 2018
The Westville Correctional Center in Westville, Indiana, recently installed a telemedicine kiosk as a convenience and less expensive health care option for the…
read nowADUSA releases open guest identification for its kiosk software
January 23, 2018
ADUSA Inc. has released an open identification key for retrieving guest order history as the first product enhancement of 2018 for its Qi software product…
read nowAmazon Go cashlierless store opens to Seattle consumers
January 22, 2018
Amazon is opening its cashierless Amazon Go store to consumers in Seattle today, following a 14-month trial with company employees, according to The Seattle…
read nowFanatics teams with Apex Order Pick-Up Technologies to get sports merchandise faster to fans
January 19, 2018
Fanatics, a provider of licensed sports merchandise, has introduced a self-serve, order pick-up program for its merchandise at its flagship NBA Store in New…
read nowDunkin' Donuts next generation store features self-serve kiosks
January 18, 2018
Dunkin' Donuts' "next generation concept store" in Quincy, Massachusetts — located on the site of its first store 68 years ago — features self-serve kiosks…
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Frictionless online payment still not a reality for U.S. retailers, CES panel notes
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A CES panel explored the challenges of payments technology, including the friction with online payments, glitches in online payment systems, the lack of retail…
read nowStorm Interface teams with Tech for All on access for disabled customers
January 17, 2018
Storm Interface, a manufacturer of computer interfaces including audible system interfaces and content navigation devices, and Tech for All Inc., which makes…
read nowMesa, Arizona hospital offers prescriptions via self-serve kiosk
January 16, 2018
A self-serve kiosk at Bayless Integrated Healthcare's Dobson Ranch in Mesa, Arizona, enables patients to receive prescriptions and over-the-counter medications…
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For smart cities to succeed, technology must improve peoples' lives
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Recognizing the potential impact of smart cities on urban life, this year’s CES in Las Vegas included an entire conference track on smart cities.
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Is keeping up with consumer acceptance of automation worth the challenges it brings?
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A session on the need to adopt automation in retail drew an overflow audience during the CES show in Las Vegas.
read nowKiosk Information Systems teams with gift registration platform provider
January 9, 2018
Kiosk Information Systems has partnered with Jifiti Gifting Solutions, provider of a gift registration platform, on a self-service gift registry experience for…
read nowPepper the robot to greet guests at airport restaurants
January 9, 2018
Travelers can expect to see more of the 4-foot tall humanoid, Pepper the robot, at select HMSHost North American airport restaurants, according to a press…
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Why 2018 will be a banner year for self-serve kiosks
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Kiosk deployers and providers are encouraged by growing customer acceptance of self-service technology and expect 2018 to be an outstanding year.
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Robomart 'grocery on wheels’ debuts at CES
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Self-driving vehicles that deliver fresh produce and allow consumers to place orders via an app and then physically pick their own produce could be the…
read nowMobile wallet operator opens unmanned convenience store with kiosks in Malaysia
January 5, 2018
Following Amazon and Alibaba, a mobile wallet operator, Irispay, recently opened Malaysia's first unmanned, self-service convenience store, according to…
read nowPennsylvania town introduces pay-by-plate parking kiosk
January 4, 2018
New Hope, Pennsylvania has introduced a pay-by-plate parking kiosk, according to a Facebook video featuring former "American Idol" star and Bucks County native…
read nowAlibaba to introduce gigantic car vending machines in China
January 4, 2018
Alibaba, China's e-commerce giant, will introduce two gigantic vending machines this month that will enable customers to order and purchase a car, according to…
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Influencer of the Year: Under Armour's Christiana DiMattesa
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Chrisiana DiMattesa recognized the importance of giving Bostonians a new type of retail experience, leading her to conceptualize a virtual tour of the store…
read nowIndian hospital gets employee services kiosk
January 2, 2018
The Rashtriya Ispat Nigam Limited — Visakhapatnam Steel Plant, a public enterprise of the Ministry of Steel in India, has introduced an employee information…
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