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Customer Experience News & Media

ICX Association extends Elevate Awards deadline to April 15

March 27, 2019

The Interactive Customer Experience Association is extending the deadline for submissions for its annual Elevate Awards. The new deadline is midnight on…

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Peerless-AV teams with Vsblty Groupe Technologies Corp on smart city kiosk

March 26, 2019

Vsblty Groupe Technologies Corp., a retail software and technology company that provides audience measurement using machine learning through computer vision…

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McDonald’s to acquire personalization and decision logic tech provider for menu boards and kiosks

March 25, 2019

McDonald's Corporation will acquire Dynamic Yield Ltd., a provider of personalization and decision logic technology, to improve its customer experience…

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How restaurants can make digital pay off

by Bradley Cooper — Editor, Connect Media

If your restaurant is struggling to get digital marketing set up, you aren't alone. Panelists at the Restaurant Franchising & Innovation Summit shared key…

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Self-serve kiosks reduce friction, but IoT learning can throw a curve

IoT is an exciting playground as machines are being built that do things faster, more accurately, and at a fraction of the cost than ever before. But customer…

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Ecoatm expands to the UK, launches 18 phone trade-in kiosks

March 21, 2019

Ecoatm, which has diverted over 19 million phones from landfills in the U.S., has expanded internationally with the introduction of 18 new phone recycling…

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Why the time is now for restaurants to embrace AI, VR

by Bradley Cooper — Editor, Connect Media

Panelists at the Restaurant Franchising & Innovation Summit argued that for restaurants, whether big or small, the time to adopt innovative tech like AR, VR…

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Looking to win in 'everywhere commerce'? Watch out for the 'cones'

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

To succeed in "everywhere commerce," brands need to first provide industry-standard technology, with easy and effective local marketing to provide a consistent…

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Byte Foods becomes Byte Technology, allowing retailers to use its unattended merchandisers

March 20, 2019

Byte Foods, a San Francisco based refreshment services company that provides refrigerated merchandisers to businesses to allow employees to pay using a…

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Forward-thinking restaurant operators hash out self-service technology issues

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A panel of technology pioneers at the Restaurant Franchising & Innovation Summit in Louisville discussed issues such as kiosk integration with mobile orders…

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Eatsa releases technology to support virtual restaurants; Deliveroo becomes first user

March 15, 2019

Eatsa, the restaurant technology provider, has announced a new suite of products for virtual restaurants and delivery-only operators.

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Indiana jail installs video kiosks for visitors

March 14, 2019

The Allen County, Indiana Jail has introduced 10 kiosks equipped with video communication to allow visitors to communicate with inmates, allowing the jail to…

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Cashless trend raises concern over the underserved

by David Jones — Editor, Networld Media Group

The rise in cashless payments and the declining presence of bank branches and ATMs is leading to a potential crisis point in many communities across the U.S.

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Juke debuts AI-powered QSR kiosk

March 8, 2019

The Juke Supreme QSR kiosk taps artificial intelligence to offer multiple payment options, including cash, credit and gift cards, for the food and beverage…

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Parkway Corp., FlashParking team up to reduce traffic, parking congestion

March 7, 2019

FlashParking and Parkway Corporation are partnering on an effort to help garage operators and transit municipalities — via future-ready parking and mobility…

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Nissin Cup Noodles taps Instagram, vending machines for marketing effort

March 7, 2019

Instagram users taking a photo of Nissin Cup Noodles and Foodbeast vending "dream machines," can win a free prize for their social media sharing. Foodbeast is…

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ZKTeco USA to move headquarters to Georgia, invest $5M

March 6, 2019

ZKTeco USA, a subsidiary of China-based ZKTeco, a global manufacturer of RFID and biometric recognition technology, will relocate its Fairfield, New Jersey…

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Macy's partners with Perch on interactive platform for trying fragrances

March 6, 2019

Macy's introduced a partnership with Perch, a provider of an interactive platform for interactive retail marketing, for select Macy's locations, according to a…

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Philadelphia to ban cashless stores

March 4, 2019

Philadelphia Mayor Jim Kenney has signed a bill to require stores in his city to take cash, thereby prohibiting cashless stores, according to The Inquirer. The…

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Digital directory kiosks: a simplified and unique guest experience

Interactive directories can display up-to-date information and directions to help guests successfully identify and navigate their destination. They're easy to…

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