Customer Experience News & Media
7-Eleven debuts cashierless store at headquarters
February 5, 2020
7-Eleven has opened the doors to its first cashierless store, located at its Irving, Texas headquarters.
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Self-service to be mainstream at UK QSR, casual dining markets in next year
February 5, 2020
Within the next 12 months, kiosks will be mainstream in U.K. quick-service and casual dining restaurants, according to research commissioned by Bristol-based…
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Oars & Alps selects Vengo Labs kiosks to drive product sampling, customer analytics
February 5, 2020
Oars & Alps, a direct-to-consumer men's natural skin care company, has selected Vengo Labs' interactive digital kiosks to drive awareness and engagement…
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Networld Media Group names Elliot Maras editor of Vending Times
February 4, 2020
Elliot Maras has been named editor of Vending Times, a role he will hold in addition to his existing role as editor of Kiosk Marketplace, a position he has…
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New DNP small footprint dye sub-printer offers multiple formats
February 4, 2020
Dai Nippon Printing Co., Ltd. has announced a lightweight dye-sublimation printer, the DNP QW410, which weighs less than 13 pounds and is designed to make it…
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Navigating the consumer journey in the digital age
by Scott Robinson — Director of Future Retail Product Line, Kodak Moments
Personalization shouldn't stop at the kiosk or the website. Retailers can enhance their promotions through marketing platforms that promote and influence…
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Nayax enters transport sector with automatic fare collection
February 3, 2020
Nayax, a payment provider in the unattended industry, has entered the transport sector with Nayax Transit, a modular automatic fare collection platform…
read nowHow self-service ordering kiosks are transforming QSRs
While the QSR experience is typically quite simple, the introduction of more advanced technology -- namely self-service food ordering kiosks -- over the course…
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Customer sues Compass Group for privacy violation from biometric vending machines
January 31, 2020
An Illinois woman has sued Compass Group USA, parent company of Canteen, for collecting and storing thumbprints with its biometric vending machines without…
read nowBeauty care pioneers self-service AI, AR technology
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
AI and AR provide customers personalized recommendations and allow the retailer to move from a product-centric to a customer-centric experience.
read nowArkansas non-profit introduces self-service kiosks for tissue, organ donations
January 28, 2020
The Arkansas Regional Organ Recovery Agency, a non-profit organization, has launched 15 donor registration kiosks throughout the state to allow people to…
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Home Depot pilots kiosks to scan, locate parts for customers
January 28, 2020
Slyce Inc., which makes visual search software for retail, is piloting four kiosks at a Philadelphia Home Depot that will scan, identify and illustrate exactly…
read nowVisitation kiosks frustrate users in North Dakota prison
January 27, 2020
Visitors to the Grand Forks County, North Dakota jail have encountered problems with the visitation kiosks — problems that Grand Forks Herald reporters have…
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Perfect Corp.’s YouCam makeup virtual beauty app wins innovation award
January 27, 2020
Perfect Corp., the beauty technology solutions provider behind the YouCam Makeup virtual beauty app, has been named a winner in the 2020 BIG Innovation Awards…
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Location, location, location: the importance of self-service kiosk placement
by Melissa Harward — Marketing Coordinator, Meridian Kiosks
As self-service solutions continue to expand, businesses and organizations must consider the location, placement and overall appearance of their solutions to…
read nowAir Canada check-in kiosk snafu delays passengers worldwide
January 27, 2020
Air Canada customers worldwide had flights delayed Thursday night and Friday morning on account of a system failure in the airline's check-in kiosks, according…
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Smart City kiosks go live in St. Louis
January 24, 2020
St. Louis visitors and residents can now learn about local attractions and services at Smart City kiosks that went live Wednesday in historic Old North St.
read nowNYC Council passes ban on cashless-only retail, restaurants
January 24, 2020
New York City Council passed a bill banning cashless-only stores and restaurants and imposes a fine for each violation.
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Grubhub expands its digital ordering platform for restaurants
January 23, 2020
In an effort to solidify its status as a leader in the $250 billion U.S. takeout market, Grubhub has launched Ultimate technology, a hardware and software…
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Panel explores diverse directions of self-service retail
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Self-service technology allows retailers to meet customer expectations established by the pioneering tech efforts of brand's, like Starbucks. These…
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