LTL vs. dedicated trucking: What really gets a kiosk to revenue faster?

by Ben Wheeler — Dir. of Business Dev. - Automated Retail, T-ROC

Less-than-truckload, or LTL, shipping gives operators the ability to move individual kiosks or smaller groups without waiting to fill an entire truck.

Beyond the storefront: ARKI keynote explores future of autonomous commerce

by Richard Slawsky — Editor, Connect Media

Linda Johansen-James, founder and CEO of International Retail Group, will keynote, "Retail Without Walls: The Rise of Autonomous Commerce," at the upcoming…

Purpose-built automated retail: Designing for payment security and resilience

by Ben Wheeler — Dir. of Business Dev. - Automated Retail, T-ROC

A common mistake is designing every function of the kiosk around one shared connection and assuming that connection will always be available.

Automated retail is never "ship and forget"

by Ben Wheeler — Dir. of Business Dev. - Automated Retail, T-ROC

A kiosk should never be treated as a product that gets shipped to a location and forgotten. It should be treated as one endpoint in a larger operating network.

Leaner automated retail, part 2: Give the hardware a second life

by Ben Wheeler — Dir. of Business Dev. - Automated Retail, T-ROC

For operators managing large fleets, one of the most practical sustainability strategies may be extending the useful life of equipment already on the balance…

Leaner automated retail, part 1: Cutting energy and unnecessary service miles

by Ben Wheeler — Dir. of Business Dev. - Automated Retail, T-ROC

The sustainability conversation in automated retail should start somewhere practical: How can we operate the network with less waste?

Beyond the kiosk: Why AI in retail still needs a human purpose

We’re moving from technology that waits for the customer to figure out what to ask toward systems that can participate in the conversation, but the opportunity…

Boston Logan pilots AI hologram concierge

by Richard Slawsky — Editor, Connect Media

Boston Logan International Airport has introduced a life-size artificial intelligence hologram designed to help passengers navigate the airport, check security…

The fresh food frontier, part 3: The cold chain becomes a data problem

by Ben Wheeler — Dir. of Business Dev. - Automated Retail, T-ROC

Fresh automated retail creates an unusual challenge. The store may be unattended, but the food cannot be unmanaged.

The fresh food frontier, part 2: Fresh vs. frozen is an operating decision

by Ben Wheeler — Dir. of Business Dev. - Automated Retail, T-ROC

Once an operator decides to offer meals through automated retail, another question appears quickly: Fresh or frozen?

The fresh food frontier, part 1: Compliance before deployment

by Ben Wheeler — Dir. of Business Dev. - Automated Retail, T-ROC

Consumers increasingly expect better food choices in workplaces, hospitals, campuses, residential properties, transportation locations, and other places where…

The autonomous pivot: What independent retailers should know before going cashierless

by Ben Wheeler — Dir. of Business Dev. - Automated Retail, T-ROC

Computer vision, smart access, sensor-based product tracking, cloud software, and digital payments have made autonomous retail more accessible across…

Research spotlight: Self-service technology moves deeper into health care

by Richard Slawsky — Editor, Connect Media

Two recent research papers illustrate how kiosks and automated dispensing systems could play broader roles in detecting disease, improving access to medication…

The battle for the breakroom: Which automated retail model wins?

by Ben Wheeler — Dir. of Business Dev. - Automated Retail, T-ROC

Micro-markets, smart coolers, connected vending machines and specialty food systems are giving employers and property managers far more choices when providing…

At the Watercooler with Harry Malhotra of Diebold Nixdorf

by Kiosk Marketplace

Harry Malhotra, Director of Sales for Fuel & Convenience, QSR and Channel & Alliance Partners in North America at Diebold Nixdorf, works with retailers…

Presented by DIEBOLD NIXDORF INC.

An operations guide to shrink mitigation in unattended retail

by Ben Wheeler — Dir. of Business Dev. - Automated Retail, T-ROC

Unattended retail offers customers speed, convenience, and around-the-clock access. For operators, it can open new revenue channels while reducing the need for…

Studies examine biometric kiosk adoption, predictive vending maintenance

by Richard Slawsky — Editor, Connect Media

Two academic studies examine what it takes to make unattended systems more useful to passengers and more reliable for operators.

Studies examine how self-service technology can expand health care access

by Richard Slawsky — Editor, Connect Media

This edition of our academic research roundup looks at two studies exploring how kiosks and vending machines could remove barriers to care in very different…

5 small kiosk trends worth watching

by Richard Slawsky — Editor, Connect Media

Artificial intelligence may dominate the conversation around self-service, but many of the technologies quietly reshaping kiosk deployments have nothing to do…

What 2 studies reveal about self-service success

by Richard Slawsky — Editor, Connect Media

Two academic studies suggest the most effective self-service deployments balance automation with accessibility and user-centered design. Although the research…