Customer Experience News
San Francisco to get its fourth Amazon Go store
June 3, 2019
Amazon Go plans to open its fourth store, in San Francisco, according to the San Francisco Chronicle. The store will be in the financial district at the Three…
read nowHoward Technology Solutions expands into QSR space, will present kiosks at ICX Summit
May 31, 2019
Howard Technology Solutions has expanded into the QSR space and will present its QSR kiosk and kiosk family at the Interactive Customer Experience Summit, June…
read nowAdvanced Kiosks adds video chat and co-browsing to kiosk software suite
May 24, 2019
Advanced Kiosk's ZAMOK video chat software in combination with a webcam, speakers and microphone will offer in-person expert consultations on demand, according…
read nowPartech partners with Goji Systems and Brink POS software on self-order kiosk
May 20, 2019
Partech Inc., a provider of POS solutions to the restaurant and retail industries, announced a partnership with Goji Systems' self-order technology called…
read nowMastercard teams with Zivelo on AI-driven voice assistant/personalized menu; Sonic Drive-In to pilot
May 17, 2019
Mastercard has partnered with Zivelo LLC to enhance the drive-in and drive-through ordering experience for quick-service restaurants with a…
read nowRoti introduces digital customer experience powered by Eatsa technology
May 16, 2019
Roti Modern Mediterranean, a Chicago based fast casual, has introduced Eatsa's customer experience technology that allows restaurants to process orders from…
read nowZivelo, FreedomPay team up on self-service POS partnership
May 16, 2019
Zivelo LLC is partnering with commerce platform FreedomPay on a fully integrated kiosk POS that provides a secure, fast and convenient payment experience.
read nowServiceGuru kiosks provide brands access to customer feedback, ratings
May 13, 2019
The ServiceGuru kiosk is helping restaurant brands, such as Subway, not only get customer insight on the food experiences, but also on individual customer…
read nowAmazon Go goes with cash in New York City
May 9, 2019
The first Amazon Go store in New York City opened for business this week and is taking cash as well as offering a cashierless checkout customer experience.
read nowNew Jersey town to install smart parking meters
May 8, 2019
The West New York, New Jersey parking authority plans to replace the town's traditional, coin-operated parking meters with smart parking meters this spring…
read nowNayax adds loyalty, refund to digital payment app for unattended businesses
May 7, 2019
Nayax LLC has upgraded its digital wallet app to include loyalty and the ability to offer automated refunds for unattended points of sale, including…
read nowKFC introduces self-order kiosks in Malaysia
May 6, 2019
KFC has introduced a self-sevice payment kiosk in Malaysia's Klang Valley that accepts payment from digital wallets, including Alipay, WeChat Pay, Maybank QR…
read nowPepsiCo introduces hydration kiosk to reduce single-serve plastic bottles
May 3, 2019
PepsiCo Inc. has introduced a new hydration system, marking the next step of its Beyond the Bottle initiative that allows ways to deliver beverages without…
read nowFred Meyer installs kinetic retail display platform combining online shopping with in-store merchandising
May 1, 2019
Converge Retail announced successful implementation of its kinetic retail display platform at Fred Meyer's Happy Valley, Oregon test store, according to a…
read nowVoice assistant payments rising despite security concerns
April 29, 2019
More consumers are adopting voice-assisted payments, but many have security concerns about the technology, according a survey by TNS Inc.
read nowSwyft forms foodservice subsidiary, names CEO
April 29, 2019
Swyft Inc., a global provider of automated retail and retail automation, has formed a subsidiary, Swyft Food Service Automation, focused on providing retail…
read nowNayax payment device includes cash acceptance
April 26, 2019
Nayax, a provider of cashless payment technology, has introduced is VPOS Fusion payment device which adds a cash payment option via third-party bill…
read nowAWM Smart Shelf launches autonomous shopping shelf technology
April 24, 2019
AWM Smart Shelf, which is bringing the benefits of the online experience to physical retail, has integrated its frictionless shopping application with its…
read nowCivic Network app to combine identity verification and payment, announces 12 automated retail partners
April 24, 2019
Civic Network announced it will release its Civic Pay app to enable partners to combine identity verification, payment and rewards into a single transaction.
read nowApriva, AveriGo team up on mobile micro market offering
April 23, 2019
Apriva LLC and AveriGo LLC have partnered on a mobile-first solution for launching micro markets in the vending and food/beverage service industry.
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