Customer Experience News

Steak 'n Shake to add PopPay facial recognition self-order kiosks

June 23, 2023

Steak 'n Shake will offer PopPay, a facial recognition payment acceptance service, on its self-ordering kiosks in select locations in the Orlando market, with…

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Rising tipping requests frustrate consumers

June 16, 2023

Consumers are frustrated by rising tipping requests and businesses should take heed. That's according to a June 2023 survey of 780 consumers by Capterra, an…

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Tip request at airport market kiosk goes viral, draws outrage

June 15, 2023

A request to tip at a self-serve kiosk at the Newark Liberty International Airport has generated extensive backlash from people on Reddit, according to a Daily…

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Bitcoin ATM operator sues sheriff for seizing cash from machine

June 14, 2023

Lux Vending, which operates BitCoin Depot cryptocurrency ATMs, has sued the McLennan County, Texas sheriff's office for seizing cash from one of its kiosks to…

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Wayfinding kiosks coming to Santa Monica

June 13, 2023

Residents of Santa Monica, California recently had a chance to view a prototype wayfinding kiosk at an open house event. The plan calls for 55 to be installed…

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Columbus library celebrates 150th birthday with novel vending machine

June 12, 2023

The Columbus Metropolitan Library will celebrate its 150th birthday by hosting a massive outdoor vending machine that dispenses small containers of local…

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Neonode taps NXO as value added reseller

June 12, 2023

Neonode Inc., a provider of contactless touch, touch, gesture control and in-cabin monitoring technology, has signed NXO, a touch and display solution…

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AWS Marketplace lists Vispero/TPGi accessibility products for US intelligence community

June 8, 2023

The AWS Marketplace for the U.S. Intelligence Community has listed Vispero and TPGi accessibility software and services to support the needs of the U.S.

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Robotic coffee kiosk serves online orders in Wisconsin

June 7, 2023

Coffee lovers in Pewaukee, Wisconsin can order a beverage on an app and pick it up at a drive-up kiosk by scanning a QR code, according to a Let's Go Wisconsin…

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San Diego to offer 50 digital Wi-Fi kiosks downtown

June 7, 2023

Residents and visitors in San Diego will be able to access Wi-Fi connectivity and information about local events and activities at 50 digital kiosks downtown…

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HappyOrNot launches managed services for customer feedback

June 6, 2023

HappyOrNot, a provider of customer feedback solutions, has introduced its managed service package to provide businesses and organizations with real-time…

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Kenya: Countertop, IoT device dispenses washing powder

June 6, 2023

Shopkeepers in Kibera, a Kenya settlement near Nairobi, are using a countertop, Internet-connected machine to dispense washing powder into reusable containers…

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Bucharest amusement park switches to cashless tech

June 5, 2023

Intercard, a provider of cashless technology for the amusement entertainment trade, has installed a cashless technology system at Miramagica, a family…

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San Diego newspaper slams digital advertising kiosks

June 5, 2023

A San Diego newspaper has slammed the city for its plans to install digital kiosks downtown that carry advertising. The editorial in the Times of San Diego…

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Australia services agency offers female hygiene product machine

June 2, 2023

Desert Blue Connect, a provider of services for women and families in Geraldton, Australia, has installed a "Dignity Vending Machine" at its newly established…

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SB22 debuts sports betting kiosk

June 2, 2023

SB22, a Dallas-based provider of sports betting platforms, has launched its K22 kiosk and retail sports betting solution, according to a press release.

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Japanese manufacturer deploys vending machines for natural disaster relief

June 2, 2023

Earth Corp., a Tokyo-based manufacturer of pharmaceuticals and other consumer products, has installed two vending machines in Ako, a western coastal city, to…

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NAPA Technology taps Clear for age verification on alcoholic drinks

June 1, 2023

NAPA Technology, which provides WineStation and TapStation dispensing systems, has partnered with Clear, the secure identity company, to provide a…

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Oklahoma introduces harm reduction vending machines

June 1, 2023

Oklahomans suffering from substance abuse can access Naloxone and fentanyl test strip kits at 40 vending machines installed statewide, according to a press…

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Dublin airport updates bag drop kiosks

May 30, 2023

Ryanair, a European airline, has introduced six bag drop kiosks at Dublin Airport's Terminal 1, Area 13, according to a DublinLive report. The kiosks feature a…

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