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Customer Experience News & Media

Illinois go-kart speedway installs RFID enabled tap-to-pay debit card system

December 29, 2021

Accelerate Indoor Speedway, a provider of an indoor go-kart racing experience, has installed the Semnox Parafait venue management platform at its Mokena…

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Self-Service Innovation Summit reveals unattended technologies gaining traction

by Alex McCandless — SVP, Marketing, Worldnet Payments

Technology veteran Sabina Osorio, marketing director at Worldnet Payments, offers her insights on the Self-Service Innovation Summit, where she found…

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Stern Pinball to introduce Insider Connected mobile feature

December 28, 2021

Stern Pinball Inc. plans to introduce Insider Connected through a virtual presence at next week's CES Show, allowing players to track scores through their…

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Maine entrepreneur launches novelty vending machine business

December 23, 2021

Entrepreneur BJ Chamberlain of Thomaston, Maine has created a gift novelty vending machine using a machine he bought on Facebook and has placed the first of…

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Muskegon gets Narcan vending machine

December 22, 2021

Muskegon has become the most recent Michigan city to have Narcan dispensing vending machines to address opioid overdoses, according to an mlive.com report.

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Accushield sign-in, health screening kiosks reach all 50 states

December 21, 2021

Accushield has installed a sign-in and health screening kiosk and mobile app for senior living and skilled nursing facilities in all 50 states with the…

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Wish teams with Nasdaq on vending machine for last-minute holiday shopping

December 17, 2021

ContextLogic Inc., doing business as "Wish," a mobile e-commerce platform, has teamed with Nasdaq to install a co-branded vending machine shopping…

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Compass Group teams with AiFi on ‘frictionless’ shopping

December 17, 2021

Compass Group UK & Ireland will launch its first fully "frictionless" store in a workplace in early 2022, tapping AiFi's artificial intelligence based…

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Summit honors 2021 Self-Service Innovation Awards winners

Networld Media Group honors the 2021 Innovation of the Year (B2B), Innovation of the Year (B2C), Reader's Choice Innovator of the Year (Company), Reader's…

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Self-Service Innovation Summit to showcase holographic touch technology

December 15, 2021

Holo Industries LLC will showcase its holographic touch contactless, germ-free user interface during the Self-Service Innovation Summit at Hollywood, Florida's…

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Self-Service Innovation Awards to be announced Wednesday

December 13, 2021

The Self-Service Innovation Awards, in its second year, will honor products, organizations and individuals that play important roles in improving the…

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United Way to offer Texas schools grants for book vending machines

December 13, 2021

Longview, Texas schools will be able to offer book vending machines under a grant program from the Greater Longview United Way, according to a Longview…

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Calling innovators who can engineer interactive user experiences for everyone

by Gene Halsey — Vice President, Product and Business Development, TES America

Legacy solutions designed to make interactive kiosks more accessible to the visually or hearing impaired haven't yet fully met the challenge. Creative ideas…

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Researchers team with Air Force on breathalyzer kiosk to detect COVID

December 10, 2021

The Texas A&M University has teamed with the Secure America Institute, Worlds Enterprises Inc. and the U.S. Air Force on a breathalyzer kiosk using…

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Malaysia offers emergency defibrillator kiosk

December 10, 2021

People visiting Penang, located on the northwest corner of Malaysia, will have access to an emergency defibrillator for persons suffering a cardiac arrest…

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Providing Hospitality with Self-Service Kiosks

With labor issues showing no signs of abating, hotel operators are seeking ways to serve their guests with fewer people, with no decline in service quality.

Presented by KioskMarketplace.com

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CyberLink teams with bitkey on AI powered office access platform

December 9, 2021

CyberLink Corp. has deployed its FaceMe facial recognition solution into a "workhub" office platform in partnership with bitkey, a smart lock provider, which…

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Don’t miss the panel: How to navigate pricing and supply chain issues in today’s self-service landscape

December 8, 2021

While COVID unleashed a new wave of interest in self-service technology, many companies deployed additional customer touchpoints, a movement that continues…

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Talking With Andrew Savala: Kiosk or mobile app, which is right for you?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Andrew Savala, chief operating officer at Bixly Inc., tackles the question: How to decide between investing in mobile order and pay versus kiosks.

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How AI, self-service applications are changing customer behavior

A trio of retail technology experts — Nathan Vank at IronYun, Michael Johnson at Advantech and Sarah Yang at Advantech — shared their insights on how retailers…

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