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Customer Experience News & Media

What comes after micro markets?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Looking beyond established convenience services to meet post-pandemic customer needs, a NAMA panel considers "smart stores" and catering.

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All-in-one panel PCs extend new technologies for self-service

To be successful, kiosks must immediately achieve two things: attract users and serve a purpose for those users. New generations of all-in-one panel PCs in…

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Bitcoin Depot at Circle K: an easy, intuitive buying experience

by Bradley Cooper — Editor, Connect Media

Circle K recently deployed cryptocurrency ATMs that offer Ethereum and Litecoin in addition to bitcoin. Here's what a user experienced buying bitcoin from one…

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Ann Arbor library has free Narcan machine

April 5, 2022

A free naxolene vending machine has been installed at the Ann Arbor District Library downtown, according to a fox2detroit.com report. Naxolene, also known as…

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Aramark to introduce self-service tech for 9 MLB stadiums under branding initiative

April 4, 2022

Aramark Corp., the food and beverage partner of nine Major League Baseball stadiums, has unveiled a new brand identity for its Aramark Sports + Entertainment…

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Cloudpick secures additional funding

April 4, 2022

Cloudpick, a provider of autonomous retail solutions, has secured additional investment from investors which it will use to increase its staff complement…

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PPE surge abates as pandemic softens, but health supply kiosks find a niche

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

While the demand for PPE kiosks has lessened since the start of the pandemic, it has not disappeared and is not expected to.

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Daktronics, Control Point Technology roll out LED video walls for sports betting

April 1, 2022

Daktronics, a producer of LED video displays, has partnered with AV integrator Control Point Technology to outfit nine current and soon-to-be-installed…

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Zytronic improves touchscreens with Cryptera security solution

March 29, 2022

Zytronic Displays Ltd. has introduced a more secure version of its touchscreens that supports PIN entry applications available through its development partner…

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Nominations deadline for Elevate Awards extended to April 1

March 29, 2022

The Interactive Customer Experience Association has extended the deadline for submitting nominations for its annual Elevate Awards to April 1.

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Samsung Taps ViewPoint Interactive Solutions to Collaborate on Smart Kiosks

Samsung is combining its state-of-the-art kiosk hardware with ViewPoint’s interactive capabilities to deliver enjoyable point-of-sale experiences in the…

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Contactless is now the ‘new normal’ in self service

by Katie Kochelek — Senior Marketing Specialist, Frank Mayer and Associates, Inc.

COVID-19 has forever changed how we buy groceries, research products and conduct business. Even as life starts to transition back into familiar territory…

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Compulink/Promptly patient engagement solutions include kiosk

March 28, 2022

Compulink Healthcare Solutions, a provider in emergency healthcare solutions, has teamed with Promptly, a provider of a web-based patient experience suite, to…

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Art-o-mat to hold 25th anniversary swap meet

March 25, 2022

Art-o-mat, the Winston-Salem, North Carolina based organization that re-purposes decommissioned cigarette vending machines to sell art works by local artists…

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Outdoor Digital Menu Boards Boosting QSR Profits

With QSR sales increasingly occurring at the drive-thru, outdoor digital menu boards are helping to cut costs and speed up service.

Presented by Peerless-AV

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UST integrates Ultraleap hand tracking to deliver faster checkout

March 25, 2022

UST, a digital transformation solutions company specializing in retail, has integrated Ultraleap hand tracking to provide touchless interaction for its…

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RealNetworks introduces touchless access control device

March 25, 2022

RealNetworks Inc., provider of a facial recognition platform, has introduced Safr Scan, a touchless access control product for commercial properties capable of…

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Janam Technologies introduces self-credentialing kiosk

March 24, 2022

Janam Technologies, a provider of mobile computers and contactless access solutions, has introduced its GT1 self-credentialing kiosk in tabletop and…

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The Rise of Self-Service

by Cheryl Lesniak — Director of Marketing, Frank Mayer & Associates

With the return of shopping at brick-and-mortar locations, customers’ new normal has pushed businesses to speed up their transitions into the omnichannel…

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Kiosks at Jake’s 58 let bettors donate to Ukraine relief

March 23, 2022

Bettors at Suffolk County Regional Off-Track Betting Corp. at Jake's 58 Casino Hotel in Islandia, New York can help send medical supplies to Ukraine under a…

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