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Customer Experience News & Media

Chamber of Commerce kiosk explains ups and downs of entrepreneurship

November 2, 2008

Phoenix Business Journal: The Chandler Chamber of Commerce is launching a new business center at its headquarters in Phoenix, where the business center, a…

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Nine tips for a user-friendly interface

How to develop an interface that people will want to use.

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Netkey Ready for IBM program receives validation

October 28, 2008

EAST HAVEN, Conn. — Netkey, provider of solutions for self-service kiosks and digital signage, has received validation from IBM for its Netkey Software…

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KIOSKCOM: Attendance up

Show officials say attendance was up significantly from last fall.

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Recipe kiosks deployed at 27 Schnuck Markets stores

October 2, 2008

Supermarket News: Schnuck Markets, which runs 103 supermarkets, has rolled out ShoptoCook Recipe Solutions Center kiosks to 27 stores following a pilot in one…

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Kiosk assists Verizon Wireless customers in Maine

September 8, 2008

SOUTH PORTLAND, Maine — A greeter kiosk and a bill payment kiosk are just a few of several features Verizon Wireless has incorporated into its new…

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Digital-advertising kiosk targets location-based services

September 3, 2008

ROCHESTER, N.Y. — Kiosk manufacturer ImageXpres Corp. is pushing its iPowerStation kiosk for the digital-advertising content it can provide to high traffic…

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SURVEY: Self-service could be answer for low pharmacy-satisfaction rates

September 2, 2008

Progressive Grocer: A new study by pharmacy research firm Wilson Health Information LLC finds that increasing wait times are fueling consumers' demand for…

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Are self-service kiosks increasing efficiency for consumers?

July 28, 2008

CRMBuyer.com: Retailers often like the cost-benefit of installing self-service kiosks, but are the kiosks really improving efficiency for consumers? While the…

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NetFaze provides digital guest orientation for Harrah's hotels, casinos

July 17, 2008

LAS VEGAS — NetFaze Technologies, provider of neTVizon PCTV digital signage displays and kiosks, has announced  that Harrah's Entertainment Hotels &…

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CVS to offer photo-book, DVD tools for Kodak kiosks

July 15, 2008

WOONSOCKET, R.I. — CVS/pharmacy and Eastman Kodak Company have installed kiosks that offer CVS customers photo books and KODAK movie DVDs.   According to a…

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IBM webinar reveals self-service trends

July 13, 2008

LOUISVILLE, Ky. — Employee-facing self-service is on the rise, and more self-service devices will be managed centrally in the next several years.   Those are…

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Macy's doubles size of Zoomsystems kiosk deployment

July 6, 2008

St. Louis Business Journal: Macy's is ready to Zoom. The country's largest department store chain, with 800 stores nationwide, including eight in the St.

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Check-in kiosks cut long lines at colleges, universities

July 6, 2008

Infolink.com: Americans lose up to one hour per day waiting in line, which increases the pressure to boost productivity through multitasking. Students at…

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COMMENTARY: NEXTEP Systems' Deli Express kiosks improve customer experience

June 26, 2008

The (Douglas, Ariz.) Daily Dispatch: What kind of effect does NEXTEP Systems' Deli Express kiosk have on the customer experience? Quite a big one, according to…

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'Espresso' kiosk print, glues and binds books on demand

June 26, 2008

BlogCritics Magazine: Imagine going into a bookstore and buying a book out of a machine. It would be like looking through a jukebox or an ATM where you would…

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IBM unveils 'virtual teller' kiosk

June 25, 2008

Bank Systems & Technology: The phrase virtual teller may bring to mind a mechanical gypsy at an amusement arcade, but today's virtual teller solutions are…

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Some Borders stores to begin using self-service kiosks in October

June 25, 2008

Internet Retailer: New Orleans is one of 14 sites for new "concept stores" from Borders Group Inc. The stores will feature Web-based services including…

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Wincor Nixdorf introduces self-checkout system with cash recycling tech

June 22, 2008

PADERBORN, Germany — By integrating cash recycling technology in the newest generation of self-checkout systems, Wincor Nixdorf helps retail businesses reduce…

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Access IS creates 2D imager that can scan barcodes from mobile phones

June 22, 2008

READING, U.K. — Access IS, the data input technology company, has introduced a fixed-position, high-speed imager that captures barcodes from mobile phones or…

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