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Customer Experience News & Media

EU invests nearly $5M to make self-service more accessible

September 8, 2011

The European Union is spending €3.41m ($4.7 million) on a project to make self-service terminals more accessible to the elderly and to people with disabilities.

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US Air passengers using phones as boarding passes

September 7, 2011

US Airways hopes the mobile boarding pass technology it's now using from NCR Corporation speeds up the check-in process.

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NCR selects new VP to lead Travel

September 5, 2011

NCR Corp has appointed Tyler Craig vice president and general manager of NCR Travel. Craig, who has more than 24 years of experience building travel solutions…

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Coinstar, Restaurants.com team up for no-fee coin counting

September 5, 2011

Consumers across the United States can now cash in their piggy banks for restaurant savings. Restaurant.com announced today its partnership with Coinstar that…

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Kiosks invade KU campus

August 31, 2011

Six kiosks will soon hit the University of Kansas student union.

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Glass looking half-empty for wine kiosks

August 30, 2011

The hits keep coming to Pennsylvania's wine kiosk program. Not only did Wal-Mart announce last week that it's cancelling a contract that would have placed…

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YOTEL deploys Atos kiosks for speedy check ins

August 30, 2011

New York's YOTEL is now using Atos self-service kiosks to allow guests to quickly check in and out. Yotel, a hotel concept inspired by luxury airline travel…

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Kiosks help burger chain attract younger customer base

by Alicia Kelso — Editor, QSRWeb.com

A&W Canada deploys self-service kiosks in latest remodel.

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Coca-Cola facial recognition kiosk uploads straight to Facebook (Video)

by Christopher Hall — w, t

A digital signage kiosk updates people's Facebook page automatically by recognizing their facial features.

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Walmart teams with Ticketmaster for nationwide kiosk deployment

by Christopher Hall — w, t

More than 500 ticket-shopping kiosks have been rolled out to Walmarts across the U.S.

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Four Benefits for Retailers and Customers from Self-Service Kiosks

Deployment of the technology yields benefits on both sides of the counter.

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4 features of a robust kiosk printer

Down printers are a big cause of kiosk failure. Here's how to keep them up.

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NetWorld Alliance publishes introductory guide to self-service and kiosk usability

July 6, 2011

LOUISVILLE, Ky. – NetWorld Alliance, publisher of Kiosk Marketplace and other B-to-B news and information portals, has published "Executive Briefing…

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Hughes intros Digital Concierge kiosks at HITEC 2011

June 19, 2011

Hughes Network Systems LLC, a provider of broadband satellite networks and services and managed network solutions, unveiled a new Digital Concierge kiosk…

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Taking kiosk design to a new level

by Flint Bradley — Head of Sales & Marketing, F-Origin

In a recent post, I wrote about the possibilities of making kiosks accessible for people with vision disabilities by using Braille-enabled touchscreens. Today…

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Complaints help give wine kiosks the boot

June 6, 2011

According to a story from The Philadelphia Inquirer, Wegmans Food Markets is pulling out of Pennsylvania's much-criticized wine-kiosk program.

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Australians demand technology-based shopping

June 5, 2011

Nearly three quarters of Australian consumers wanted their shopping experiences to have some type of technology, including in-store kiosks, mobile phones and…

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A&W offers self-ordering kiosks in Québec

May 25, 2011

Self-ordering kiosks are a focus in A&W Food Services of Canada's new Urban Concept restaurant. The first Québec location opened this morning. According to…

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Self-service goes wireless

Being able to reach consumers at any time, anywhere has become increasingly important to businesses trying to remain competitive in the current economy. The…

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Lowe's to deploy kiosks to help customers get solar power

Demand for residential solar power has spurred Lowe's to implement kiosks that quote pricing options.

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