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Customer Experience News & Media

Grocer testing cake-ordering kiosks

October 9, 2011

Caputo's Fresh Market in Chicago is piloting a custom cake ordering kiosk developed by Hoffman Estates, Ill.-based ADUSA, Inc.

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Study: Shoppers want self-service options

October 6, 2011

A majority of U.S. consumers believe that self-service technologies such as self-checkout and kiosks improve the store experience, according to consumer survey…

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Canadian retailers getting on board with mobile commerce

October 5, 2011

AisleBuyer LLC, a provider of in-store mobile commerce solutions for retailers, brands and restaurants, and Unified Mobility, a Canadian enterprise mobility…

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Christian store embraces music kiosks

October 5, 2011

LifeWay Christian Stores has expanded the use of myMEDIA BurnBar kiosks to an additional 105 stores after seeing the success of a pilot study launched in 4…

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Self-service still thriving in grocery stores

October 5, 2011

Self-checkout technology will be sticking around in several Massachusetts grocery stores, despite Big Y Foods' recent announcement about removing self-checkout…

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Colleges using NV3 phone-charging kiosks

October 3, 2011

Auburn University, the University of Alaska, the University of Miami and Towson University have each deployed NV3 Technologies cellphone- and tablet-charging…

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UK store rolls out kiosks

September 29, 2011

Debenhams shoppers have full Internet range while shopping, thanks to touchscreen kiosks currently being tested in some locations.

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Makeovers go virtual

ModiFace debuts technology to provide retailers with makeover kiosks.

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3-in-1 casino kiosk to debut in Vegas

September 26, 2011

Glory (U.S.A.) Inc., will demo its new casino kiosk offering one-stop services for ATM, ticket redemption and bill breaking, as well as its new cash recycler…

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STD kiosks debut in California

L.A. County hopes technology will encourage more women to get tested.

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Party is over for wine kiosks

September 20, 2011

The Pennsylvania Liquor Control Board has officially put a cork in its wine kiosk program.

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Air Canada kiosks handle entire check-in process

September 20, 2011

IER has deployed Common Use Self Serve (CUSS) kiosks for Air Canada at Paris Charles de Gaulle airport (CDG). Equipped with passport scanners, the IER 91…

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Netflix to split into two separate companies. Wait, what?

by James Bickers — Editor, Networld Alliance

I awoke this morning to a friendly, "personal" email from Reed Hastings, the co-founder and CEO of Netflix. "I messed up. I owe you an explanation," he says…

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NCR launches mobile banking platform

September 18, 2011

NCR Corporation today launched NCR APTRA Mobile Banking 3.0, a new global mobile banking platform enabling banks to offer their customers banking services via…

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Answer these 4 questions before deploying kiosk network

by Michael Ionescu — President, Ionescu Technologies

A successful self-service network should save your customers time and you money, but without proper planning, deploying a series of self-service kiosks could…

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Macy's testing self-service

September 13, 2011

Macy's and Bloomingdale's are testing technology-related innovations, including kiosks and digital signage, throughout stores and online sites to drive sales…

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Motorola launches imagers, kiosk with scanning capabilities

September 13, 2011

Offering retailers a way to provide more self-service options for customers, Motorola Solutions Inc. has unveiled a micro kiosk and four new compact imagers…

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Medication-dispensing kiosks using biometrics

September 13, 2011

AVT Inc. has designed a kiosk to provide prescription medicine refills directly to consumers, 24 hours a day, without the need for a pharmacist or store…

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'Look, Ma. No glasses' Kiosks offer improved 3-D experience

September 12, 2011

Shoppers in Ithaca, N.Y., are testing 3DFusion's stereoscopic broadcast quality glasses-free 3D television platform. The company has launched its system as a…

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Music kiosks 'Get 'em to the Greek'

Concert goers at L.A.'s Greek Theatre take home live performances via kiosks.

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