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Customer Experience News & Media

Cowboys, Yankees stadiums introduce new apps for self-service kiosks, digital signage

March 9, 2009

The Boston Globe: Sporting events of the near future will rely on self-service technology to enhance the game experience. Kiosks will provide ticket upgrades…

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Air France tries smartboarding automated system

March 9, 2009

The Financial: From March 17 through the end of 2009, Air France will ask Flying Blue customers who travel most frequently from Paris to Amsterdam to test the…

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Ask the Experts: How can you avoid self-service legal mistakes?

March 5, 2009

What are some of the most common legal mistakes that self-service deployers make? Larry Washor, attorney with Washor & Associates, offers his expertise.

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Lucidiom picks up three awards from DIMA

March 5, 2009

VIENNA, Va. — Lucidiom has received three DIMA Innovative Digital Product Awards for its technology offerings in the photo kiosk space, according to a news…

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Domino's self-service kiosks, other order options boost sales

March 4, 2009

Vnunet.com: Domino's plan to improve ordering and service includes in-store kiosks and mobile computing to offer services such as a nearest-store finder. The…

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Ask the Experts: Identifying the characteristics of a good narrator for kiosk voice prompts

What should deployers of self-service kiosks look for when selecting a narrator for the kiosk's voice prompts? Allison Smith, a professional voice actress who…

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Gamblers complain about outages of Players Club kiosks in Detroit casinos

March 1, 2009

Detroit News: Metro Detroit gamblers are complaining that casinos are cutting back on their rewards such as cash back and free hotel stays, and they say that…

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Ask the Experts: Kiosk user interfaces everyone can use

March 1, 2009

How can a kiosk user interface be designed so that consumers of all ages - from 16 to 60 - feel comfortable using it? Cam Stewart, director of Phosphor…

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Fashionology kiosks lets teen girls design their own clothes

March 1, 2009

MediaPost News: New kiosks will empower girls in their tweens to design their own clothing. Deployed by Fashionology, a retail store that opened in Beverly…

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Mobily interactive stores earn award from Retail Design Institute

February 22, 2009

JEEDAH, Saudi Arabia — Mobily's use of technology and multimedia earned a first place in the Retail Design Institute's 2009 International Store Design Awards…

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Ideum MT2 multi-touch table for museums takes on Microsoft Surface

February 4, 2009

For a video demonstration of the MT2 Table, click here   CORRALES, New Mexico — Ideum, an exhibit and media design firm, has announced the release of what it…

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Virtual I Technologies kiosk provides live customer-service talkback

February 1, 2009

SANTA ROSA BEACH, Fla. — A kiosk line manufactured by Virtual I Technologies could help cash-strapped businesses curb labor costs during the current economic…

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NRF exhibitors, part 3: Self-service and transactions

In this last of three special looks at NRF Big Show 2009 exhibitors, we focus on providers of self-service and transaction solutions.

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Motorola micro kiosk answers common customer questions

January 18, 2009

Newsday: Motorola's new MK500 Micro Kiosk is able to answer common customer questions about a product: price and location in the store. The device is about …

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NRF Sonic Bar shows how self-service kiosks can draw customers

by James Bickers — Editor, Networld Alliance

The high-concept concept store gave attendees a taste of retail's future – one that is available today.  

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NRF exhibitors, part 1: Biz intel, cash, HR

Business intelligence, cash management and human resources solutions from retail's 'Big Show.'

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Interactive kiosks a highlight of NRF show

by James Bickers — Editor, Networld Alliance

How can stores pull consumers away from their laptops and back in the malls? The NRF "Big Show" will show how self-service kiosk technology may be the answer.

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Roche Bros. grocer adds self-service kiosks for deli

December 14, 2008

WELLESLEY, Mass. — Roche Bros., a family-owned grocer, has added self-service kiosks for ordering to cut wait times, optimize staff schedules and deliver…

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Air France passengers first to use airport check-in kiosks, SITA survey says

December 11, 2008

PARIS — SITA, provider of IT solutions for the air-travel industry, has released a new global survey of consumer trends that indicates Paris Charles de Gaulle…

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Kodak photo kiosks rolling out in Australian Officework stores

December 8, 2008

MELBOURNE, Australia — Consumers in Australia will soon have another option for printing their digital images.   According to a news release, Kodak has signed…

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