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Customer Experience News & Media

Billpay Kiosks Enhance Supermarket Customer Service

After trying a variety of solutions, Oklahoma's Homeland Stores found success with billpay kiosks from U.S. Payments.

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eTab launches food-ordering kiosk with payment capability

May 16, 2011

A self-service solution that allows restaurant and bar patrons to order and pay at their tables is now available from eTab. It uses a digital-menu interface on…

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Supermarket savings: Seeing returns on kiosk deployment in grocery

Retail grocers are under scrutiny to prove strong return on investment (ROI) for any capital expenditure or endeavor — especially technology — making the…

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Phone app guides consumers to DVD kiosks

May 4, 2011

Integrating technologies to better serve consumers is all the rage in the retail world, and Gulf Coast Multi Media is jumping on the band wagon with DVDFind, a…

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CETW: Kiosk as social-media marketer

A new iSnap kiosk brings the photo booth into the social media era by allowing posers to take pics and upload them onto Facebook and Twitter on the spot.

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HP expands retail portfolio with kiosk, POS solutions

HP's technology can be used in a variety of settings, including retail, hospitality and healthcare.

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Prysm launches kiosks for retail environment

May 1, 2011

Prysm, a company specializing in dynamic digital-signage and kiosk initiatives, today announced its new line of retail solutions.

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CETW: Avoid these mistakes when implementing self-service

Marketing, manufacturer and IT experts discussed the do's and don'ts of kiosk and digital signage deployments.

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CETW: MediaTile rolls out 'mini-me' HumanKiosk

by Christopher Hall — w, t

MediaTile CEO Simon Wilson talks about the new 19-inch HumanKiosk digital signage solution.

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Body-scanning kiosks a perfect fit for retailers (video)

Mybestfit is a kiosk that measures shoppers' bodies to predict what brands and styles of clothing will fit best.

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Mobile kiosks drive retail sales

VendaCarts make it possible for retailers to sell to the masses.

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Restaurant owner talks self-service

David Jones, owner of the Blazing Onion Burger Company, is testing self-service options in his newest location.

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Blazing Onion opens new location with kiosks

April 7, 2011

Self-service kiosks are coming to the Alderwood Mall in Lynwood, Wash., a suburb of Seattle, according to Lynnwood Today.

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Experts discuss making kiosks accessible to the blind, Pt. I

An advocacy group for the blind is suing over inaccessible airport kiosks; how hard is it to make the switch?

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Using customer persona to reduce multi-channel frustration

Lately, clients have asked us "What's next for self-service?" Underneath it we know they are really asking, "In a world of smart phones and tablets, is there…

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Recording kiosks connect fans to brands

Social networking is all the rage these days, and one company has designed a kiosk to help retailers build brand awareness by giving consumers a deeper social…

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NEXTEP adds iPad Ordering to portfolio

April 5, 2011

Troy, Mich.-based NEXTEP Systems, a provider of customer self-order technology, has added iPad Ordering to its automated ordering portfolio.

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Experiment on customers to get more from your self-service pilot

In our house, spring means two things: Chicago Cubs baseball and the school Science Fair. As I was helping my son sort out whether or not a cheese sandwich…

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NCR offers consultancy services to improve travel experience

March 28, 2011

Travel providers could improve the consumer travel experience by implementing NCR Corporation's Customer Experience Consulting Services, said Jeanice…

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Check out this Checkout: RFID-enabled kiosks deliver more than just a cool factor

Now more than ever, retailers are focusing on the customer experience at the point-of-sale in order to provide the best service possible to increasingly…

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