Kiosks go social

by Dean Sanders — Director, industry Sales, Zebra Technologies

With the proliferation of tablets and smart phones, people are now able to update their Facebook status, snap a photo and tweet it to followers, or see where…

Industry experts predict 2012 trends

Retailers will use self-service now more than ever to engage customers.

Kraft, Intel testing customer-recognizing kiosks

December 26, 2011

Kraft Foods is using an Intel-designed kiosk to analyzes shoppers' ages and genders in hopes of better marketing food products; iSample allows Kraft to tailor…

Study: Kiosk usage on the rise

December 19, 2011

As companies seek to reduce costs, increase revenue opportunities and improve customer service, they are increasingly turning to kiosks to help meet those…

Survey: Mobile technology leads to better customer experience

December 19, 2011

Three in four retail associates and managers said they provide a better in-store customer experience when equipped with the latest mobile technologies…

AT&T opens interactive store in Illinois

December 14, 2011

AT&T has opened a high-tech retail store in Champaign, Ill. The store offers a unique way for customers to interact with and shop, including a hands-on…

Signifi Solutions intros gaming kiosk

December 7, 2011

Signifi Solutions Inc has launched The Gamer, a kiosk designed to allow retailers to attach game consoles and offer demos, while customers can have access to…

Geo-fencing makes targeted text offers possible

December 4, 2011

Consumers who visit any of the 27 open-air malls owned by DDR, a commercial real estate company, can receive text messages offering deals from the retailers in…

Guess? creates 'look books' from iPad kiosks

November 29, 2011

Guess? Inc. tapped iPadEnclosures along with Global Bay-Mobile Technologies, to design and install its newest customer interaction stations in retail stores…

When 2 become 1: John Lewis merges online, offline sales

November 29, 2011

John Lewis, a popular UK department store, is merging online and offline sales with a virtual store allowing shoppers to buy products with smartphones via QR…

FCES: The benefits of self-service in the restaurant space

David Jones, CEO of Blazing Onion Burger Company, installed kiosks to help bust lines and improve guest satisfaction. He shared those observations and others…

Toys "R" Us intros new mobile solutions

November 21, 2011

Toys"R"Us shoppers have more ways to stock up on gifts this holiday season. In addition to updates made to store's iPhone and Android apps, Toys R Us has…

Frank Mayer intros ready-to-go retail solutions

Kiosk experts develop "retail-ready" solutions to improve customer experience.

Coinstar's new TV ads focus on no-fee gift cards

Campaign invites shoppers to experience "pure bliss" when they trade in their change for a variety of retail gift cards without giving Coinstar a cut.

Gift card kiosks going into 100 Malls

November 14, 2011

Self-Service Networks is deploying 100 of its GiftWise kiosks in 100 malls owned by General Growth Properties. The gift card-vending solutions will be up just…

IBM launches improved self-checkout system

November 13, 2011

IBM has launched a checkout solution allowing retailers to provide customers with third-party products and services at checkout.

CETW11: Creating a differentiated experience to connect with consumers

MetLife uses kiosks and digital signage to grab fan attention at the home of the New York Giants and Jets.

Courtyard by Marriott rolls out GoBoard 4.0 digital signage/kiosk solution

November 7, 2011

Courtyard by Marriott and its partner Four Winds Interactive announced today the new GoBoard 4.0, an interactive virtual concierge and digital sign. Serving as…

Ignite helping banks to create mobile multi-channel banking

November 6, 2011

Ignite Sales, a provider of intelligent, customer-centric bank product sales and marketing solutions, has launched Ignite Recommendation Guides 5.0, enabling…

CETW11: 5 shows in 1

by Christopher Hall

The fall rendition of the Customer Engagement Technology World trade show is this week at the Javits Center in New York City; the show's lead organizer said…