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Customer Experience News & Media

Flyers worldwide want expanded self-service kiosk offerings: Survey

October 5, 2010

Flyers around the world would like to see their kiosk self-service options expanded, with 70 percent saying they would like automated security checks and…

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Acquire digital signage software a Turkish delight

October 5, 2010

Acquire recently announced that its software platform was chosen by Helios for its first installation of interactive digital signage systems in Turkey. A…

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Avius Insight kiosk provides real-time guest feedback at San Diego Zoo

October 4, 2010

The San Diego Zoo has introduced the Avius Insight touch screen kiosk to allow guests to comment on their experience, provide suggestions for improvement and…

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Do-it-yourself music kiosk in the spotlight

October 3, 2010

The penny stock researcher Tech24.org recently highlighted Star Mobile Corporation, an Israel-based provider of mobile and live recording opportunities with a…

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Many Asia Pacific consumers still prefer 'visit, touch, feel, buy' to kiosks

October 1, 2010

While there have been press reports of the popularity of kiosks and mobile shopping in the Asia Pacific region, many consumers there still follow the…

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Retailers should build on success of in-store kiosks: Analyst

Nearly 80 percent of users say the technology is very useful for check-out and for shopping.

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In airlines, kiosks vital to consumer's second impression: Richard Branson

September 13, 2010

The leader of Virgin Airlines and international entrepreneur Richard Branson writes in a column that second impressions are vitally important for businesses…

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BrightSign, Imaculix highlight high-tech cycling gear with touch screen kiosks

September 12, 2010

Saratoga, Calif.-based BrightSign reports it is using digital players, kiosks and other interactive technology to showcase the high-technology cycling…

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Recycling through kiosks a boon for Greenies

September 9, 2010

Recycling through self-service kiosks is gathering steam in a number of applications across the United States, according to Discovery News, a website from…

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UK retailers turn to kiosks to speed ‘speed of service'

September 9, 2010

A number of retailers in the United Kingdom are making self-service kiosks an integral part of their efforts to improve their speed of service, according to a…

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Kiosks pop up in more places — including the local paper

September 7, 2010

Consumer self-service through kiosks is garnering greater attention from the mainstream media with a San Diego Union-Tribune story on Coinstar buying into…

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Signifi's expandable DVD kiosk can grow to offer 7,000 disks

September 7, 2010

Toronto-based Signifi Solutions Inc. reported its Thunderbolt entertainment kiosk houses in 45 square feet the same number of movies and games that had once…

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Quick-service-restaurant kiosks: What's taking so long?

by Alicia Kelso — Editor, QSRWeb.com

Efforts to allow customers to self-order in fast-food restaurants have been stymied despite successes at several firms.

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Protouch up for Retail Systems 2010 award

September 6, 2010

Protouch, a United Kingdom-based distributor and manufacturer of touch screen equipment, has been nominated for the Retail Systems Awards 2010.   The company…

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Gift card vendor preps for holidays with two big client signings

Self-Service Networks has nearly doubled placements of its GiftWise mall kiosks from last year.

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Frozen yogurt shops with kiosks see sweet rebirth

August 26, 2010

Three decades after chains TCBY and I Can't Believe It's Yogurt grew and fell on the restaurant scene, frozen yogurt treats are re-finding favor, bolstered by…

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Self-service stroller rental rolled out at Disneyland

August 24, 2010

Disneyland this summer added four self-service stroller rental kiosks next to the staffed counter at the Stroller and Wheelchair rental booth in the Esplanade…

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Signifi launches high capacity DVD rental kiosk in US

August 23, 2010

Mississauga, Ontario-based Signifi Solutions Inc. announced the launch of its best-in-class entertainment kiosks to the U.S. market. Tested over the past 1…

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Total Immersion uses ‘Augmented Reality' in kiosk software to promote eco-awareness

August 23, 2010

This season, environmental consciousness doesn't need to wait for the classroom.   As kids in the U.S. begin that annual back-to-school ritual, Los…

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Museums and photo kiosks a difficult fit

An application that demands more art than science may work only in special circumstances.

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