Customer Experience News & Media

NCR buys uGenius video banking

January 3, 2013

NCR Corp. announced today it has purchased uGenius Technology Inc., a Utah-based provider of video banking software that enables users to interact remotely…

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Report: '3 Vital Trends of 2013'

January 3, 2013

Innovation Marketing recently released a report listing three industry trends to watch for in 2013, citing the recent news surrounding the partnership between…

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GuestComment acquired by Terillion

January 3, 2013

Online reputation management firm Terillion announced its acquisition of GuestComment, the onsite hotel and restaurant guest feedback platform that utilizes…

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The kiosk crystal ball: Predictions for 2013

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Kiosks and self-service will see increased evolution in 2013, as smartphone use soars and tablet options expand.

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The Top 10 kiosk stories of 2012

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Thanks to the power of website analytics, we have tallied the list of our most-read stories of 2012.

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Airports going DIY: Top kiosk trends of 2012, Pt. II

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Airline travel and health care illustrate the spread of self-service in 2012.

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Guess? CIO discusses benefits of in-store iPads

December 18, 2012

In a recent Q&A on openforum.com, Guess? Chief Information Officer Michael Relich admitted that two years ago, the fashion retailer had a bit of a…

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The year of the tablet: Top kiosk trends of 2012, Pt. I

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Tablets took center stage in 2012, with mobile and social media integration reaching deeper into the market.

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SoloHealth customer interactions double since late summer

December 13, 2012

SoloHealth announced this week at Dell World that its SoloHealth Station digital kiosk has seen consumer engagement rise more than 200 percent since late…

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Virtual Concierge kiosk serves users, collects data (Video)

The Virtual Concierge digital signage kiosk from Parabit provides user insight with analytics-gathering software.

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NCR marries self-service and mobile payments, launches NCR Mobile Pay

December 5, 2012

In what NCR calls a "combination of self-service and mobile payments," the company today announced the launch of NCR Mobile Pay. The solution is designed for…

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TapSnap photo booth uses social media for customer engagement

December 4, 2012

Photo booths continue to morph into social media centers with today's introduction of TapSnap to the market. Dubbed a "phototainment" system, the TapSnap seeks…

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PCT touchscreens used for electric car hire stations in France

December 4, 2012

Zytronic announced its touch sensors have been specified for the user interfaces of IER's Autolib' electric car hire stations currently being deployed in Paris…

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How self-service networks can learn a thing or two from smartphones

by Michael Ionescu — President, Ionescu Technologies

If you want to take a look at the true potential of self-service networks, it's important to look at how the smartphone functionality is evolving. Even though…

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Kiosk industry reacts to CETW shift

by Christopher Hall

Kiosk, digital signage execs say cancellation of one of the 2013 Customer Engagement Technology World shows a good idea.

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Vegas 2013 CETW cancelled as organizers focus on NYC show

by Christopher Hall

JD Events, organizers of CETW, will put sole focus on growing the show in New York City.

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The next wave of photo kiosks go social

Photo printing kiosks have been in the market for over a decade, but the new wave of photo kiosks are more socially focused. We recently spoke with Alexander…

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