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Customer Experience News & Media

Hertz rental kiosks now in 55 NYC locations

November 1, 2013

The Hertz Corp. announced it now has 55 ExpressRent kiosk locations in the New York City, which offer live, interactive and face-to-face communication with…

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Frank Mayer crafts specialty charging stations for sporting venues

November 1, 2013

Frank Mayer and Associates Inc. has announced that it has partnered with Hercules Networks Inc. to engineer and produce goCharge Tabletop Charging Stations.

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Tabletop technology taps into customer demands

by Alicia Kelso — Editor, QSRWeb.com

Consumers have a desire for more technology, but restaurants are slow to catch on. 

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A&W Canada adds mobile app, kiosk for real-time customer feedback

October 22, 2013

A&W Food Services of Canada Inc. has added the Loop Mobile Customer Engagement solution by Benbria to monitor real-time, location-based guest feedback.

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Disney develops tactile-feedback touchscreen tech

October 21, 2013

Disney Research has develped a new tactile-feedback technology meant to give touschscreen displays the ability to make users feel they are actually feeling the…

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CETW readies for showtime in the Big Apple

Attendees of this year's event can expect a heavy dose of technology and omnichannel advice.

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Golf TeeBox kiosk adds desktop model

October 21, 2013

Golf tech startup company GrintSolutions has announced the addition of a desktop version to its line of golf check-in kiosks.

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Are self-service kiosks our answer to convenience?

by Kisha Wilson — Marketing Manager, SlabbKiosks

Convenience has become an important factor in our daily lives increasing consumer demand for self?service options.

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Are self-checkouts causing shopper frustration?

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Shoppers are abandoning their shopping carts if they struggle with self-checkout, a new study finds.

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Graeter's gives away free ice cream to customers using in-store kiosk

October 15, 2013

Cincinnati-based Graeter's ice cream unveiled self-service kiosk technology in select stores that allows customers to place personalized messages on gift cards.

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ClaraVista's video customer service system tops 1000 kiosks

October 10, 2013

ClairVista announced that its Live Expert video chat customer service system is now operating more than 1,000 video-agent kiosks for companies such as Hertz…

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Livewire to provide check-in tech at CETW

October 9, 2013

Livewire Digital, together with URWay Kiosks, will provide self-service check-in kiosks for Customer Engagement Technology World to be held at the Javits…

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JFK to install 40 automated passport kiosks

October 7, 2013

JFK International is the next airport to deploy automated passport kiosks to expedite the arrival of U.S. passengers from international flights. Similar…

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Kiosks, display tech transform group fitness

October 3, 2013

The Minneapolis-based fitness technology company Fitness On Request was recently recognized by Inc. Magazine as one of this year's fastest-growing American…

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The unspoken truths about touch display content

by Jessica Webster — Marketing Specialst, Horizon Display

First, let's start with some stats I painstakingly researched on the Internet for five minutes:

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Google's BufferBox kiosks make California debut

September 30, 2013

Google announced today on its commerce blog the first expansion of the BufferBox program since acquiring the kiosk start-up last year. Mike McCauley, product…

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Transforming the customer experience with retail kiosks

by Lucy Bateman — Business Development Manager, Cammax Limited

The customer is at the forefront of any retail business. A satisfied customer leads to loyalty, which results in maximized sales. Meeting the consumer's…

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How tablet technology has transformed dining out

Tablet technology is a growing trend in the food service industry. Here are six ways they've changed the dining experience.

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From shopper to shoe designer: New Balance kiosk lets customers create

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The sneaker brand recently launched its 574 customization kiosk at the Foot Locker flagship store.

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Tablet kiosks teach musical history in Cali museum

September 25, 2013

The Museum of Making Music in Carlsbad, Calif., installed Lilitab iPad kiosks for personal listening stations to encourage interaction with their current…

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