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Customer Experience News & Media

STRATACACHE unveils Connected Journey to bring retailers closer to the consumer

January 13, 2014

STRATACACHE, a provider of scalable digital signage, content distribution and enterprise video acceleration technologies, today unveiled a new, interactive…

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Augmented reality kiosk could give cosmetic counters a makeover

January 9, 2014

The facial imaging technology company ModiFace released a product this week that it hopes will reshape the cosmetics counter.

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EyeTech eye-tracking system to display at CES

January 3, 2014

EyeTech, a provider of natural user interface technology, will showcase its AEye eye control tech at the upcoming Consumer Electronics Show in Las Vegas. NUI…

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Wincor Nixdorf provides polytouch terminals to retailer Marks & Spencer

December 19, 2013

Wincor Nixdorf, together with Pyramid Computer GmbH, announced that Marks & Spencer is rolling out polytouch self-service terminals in its high street…

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Kiosks go SoLoMo: A look at the trends of 2013

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The integration of mobile technology and social media played key roles in the kiosk industry's growth in 2013.

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2014 digital trends and tips

by Laura Miller — Director of Marketing, Kioware

Earlier this week, Forbes magazine reached out to marketing thought leaders for their predictions on what 2014 will bring for digital trends. We've summarized…

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Retailer John Lewis rolls out new in-store tech for the holidays

December 18, 2013

The upscale retailer John Lewis, which operates 43 department stores throughout the U.K., has announced three new in-store technology initiatives it is taking…

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Future watch: What's in store for retail iPad apps

From low-bandwidth video to eco-friendly communication, the tablet will transform retail even more than it already has.

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Making the case for self-service coin counters

Coin-counting kiosks should be a consideration for financial institutions looking to enhance the customer experience.

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U.K. pharmacy chain pilots kiosks in premium stores

November 27, 2013

Lloydspharmacy in the U.K. has installed health and product focused interactive touchscreen kiosks in a number of its premium stores. The kiosks give customers…

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Kiosks let shoppers customize a Harley

November 25, 2013

The Harley-Davidson flagship store in New York City is using interactive kiosks to allow customers to custom design their bikes.

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How to develop 'programmable retail' in 5 steps

A retail strategist gives tips on how to bring the benefits of e-commerce to the brick-and-mortar store.

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6 ways digital displays can boost holiday sales

Retailers can make use of digital displays and interactive technology to brighten holiday sales.

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General Pants Co. goes multichannel with iPad kiosk plan

November 21, 2013

Australian retailer General Pants Co. announced its plans to deploy a fleet of in-store kiosks during a recent launch event in Sydney.

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Building an “Insurance Store in a Box” Solution

From an innocuous request-for-info email 2 years ago, Meridian and Direct General Auto Insurance commenced on the path of a self-service solution that would…

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Meridian Provides Convenient, Secure, User-Friendly Sales Locker Solution.

by

The next step in self-service solutions is a convenient, secure, user-friendly purchase pickup station for buyers (both online and in-store).  Meridian calls…

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DigitalPersona introduces customer and employee biometric authentication system

November 18, 2013

DigitalPersona Inc. announced a new biometrics-based solution that allows security-minded enterprises to authenticate customers and employees in real time…

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Seek first to understand: Applying Covey to kiosks

by Laura Miller — Director of Marketing, Kioware

In his book "7 Habits of Highly Effective People," Stephen Covey discusses the importance of seeking "first to understand, then to be understood." The need for…

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Technology meets beauty in the NYC subway

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

A L'Oreal retail kiosk in the Bryant Park subway station gives New Yorkers a high-tech beauty consultation.

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Guppy Photo Booths expands kiosk line

November 5, 2013

Guppy Photo Booths has announced the expansion of its product line to include the freestanding or wall-mounted guppyMINI, the tabletop guppyPOD and…

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