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Customer Experience News & Media

InTouch Technology launches iPad version of Welcome Kiosk for health clubs

June 26, 2014

Vancouver, British Columbia-based InTouch Technology has launched an iPad version of its self-service Welcome Kiosk that allows health clubs to capture…

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Location, location, location: Experts offer advice for in-store kiosk placement

Kiosk vendors provide tips on the best places to locate self-service kiosks in your store.

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Mobile and self-service key to future of postal operators

June 24, 2014

Traditional postal operators will need to tap new channels such as mobile and self-service in order to improve customer experience and cut costs, Wincor…

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Secured Signing launches form-fill and eSign kiosk

June 24, 2014

Melbourne, Australia-based Secured Signing has launched a kiosk version of its paperless eForm and eSignature technology for walk-in customers.

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Hospital rolls out new technology to improve patient management

June 24, 2014

June 24, 2014 – YORK, PA. Espanola Regional Hospital and Health Centre, a community hospital in Espanola, Ontario, Canada, called on Livewire Digital in York…

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M:tel installs self-service top-up kiosks in Bosnia

June 23, 2014

M:tel, Bosnia’s second largest telecom company, has set up its first self-service top-up kiosks at the Boska and Mercator department store in Banja Luka.

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AV Rental Depot signs kiosk rental and distribution agreement with URway

June 20, 2014

Audio visual equipment rentals and event production company AV Rental Depot (AVRD), has signed a kiosk sales and rental distribution agreement with Saint…

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White Castle’s kiosk pilots are driving higher check averages

June 20, 2014

Don Long, White Castle’s senior director of Information Services and Technology, provided a glimpse into the brand’s kiosk and mobile initiatives during last…

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U.K. supermarket plans evening class for self-service checkout

June 20, 2014

The manager at the Attleborough branch of U.K. supermarket chain Sainsbury’s is to hold an evening advice and guidance session, with coffee and biscuits, to…

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iPatientCare launches patient kiosk for Physician’s Offices

June 19, 2014

iPatientCare, a developer of mHealth and cloud-based ambulatory EHR (electronic health records), integrated practice management and patient portal solutions…

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Abu Dhabi automates vehicle licensing with self-service machines

June 19, 2014

The Sahel self-service e-payment machines at the Vehicles and Drivers Licensing Department in Abu Dhabi, United Arab Emirates, have carried out 106,89…

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What if? Could McDonald's kiosk cashier win back millennials?

by Jeff Fromm — Executive Vice President, Barkley

Could the QSR giant win back younger customers by bringing back automated cashiers?

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Kiosk transports shoppers on a Philippines adventure

by Christopher Hall — w, t

Interactive digital signage kiosk takes mall shoppers rock climbing and scuba diving in the Philippines.

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DFW Airport lands North America’s only Pepsi #FUTBOLNOW interactive vending machine

May 15, 2014

Dallas/Fort Worth International Airport is hosting a Pepsi interactive vending machine at Terminal D as part of Pepsi’s 2014 football (read:soccer) marketing…

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Pepsi launches new interactive vending kiosk for World Cup season

by Christopher Hall — w, t

Interactive virtual reality kiosk gives soccer fans a kick.

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Self-service highlights new United concourse at Logan Airport

May 1, 2014

Self-service facilities are a main feature of United Airlines' new concourse at Boston's Logan Airport, which opened on April 30, 2014.

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Open letter to retailers: Go digital

by Laura Miller — Director of Marketing, Kioware

Shop.org, the online arm of the National Retail Federation, has shared recommendations with their audience in an "Open Letter to Retail CEOs." Their…

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Naturals2Go kiosks greet customers using facial recognition

April 29, 2014

U.S. healthy vending machine provider Naturals2Go is using facial recognition to offer quick-pick suggestions to its repeat customers.

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Adspace partners with elevate for digital signage ad kiosks in malls

April 10, 2014

Chicago-based elevate DIGITAL, a developer of street-level digital interactive technology, recently announced a partnership with Adspace Networks, a provider…

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Mobile-social-gamification apps key next-gen vending kiosks

Snack food giant Mondelez rolling out high-tech interactive vending kiosks with integrated mobile-social-gamification apps.

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