Customer Experience News & Media

SoloHealth launches targeted ad platform for kiosk

January 15, 2013

SoloHealth announced today its new pay-per-performance ad format – SoloTrigger. The permission-based advertising format delivers targeted sponsor content that…

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MZero partners with AG for expanded services portfolio

January 11, 2013

A new self-service partnership was announced today with the pairing of MZero, the software division of Meridian, and Software AG. The two companies said they…

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Tiny guppyPOD photobooth kiosk hits the market

January 8, 2013

A photobooth kiosk claiming to be the "world's smallest" was endorsed as one of the top technology tools for 2013 by Event Marketer magazine, according to an…

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Wayfinding kiosks help visitors at Delaware VA hospital

January 7, 2013

The Wilmington VA Medical Center in Wilmington, Del., completed the first phase of deployment of an interactive wayfinding system by Ohio-based LogicJunction…

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Tensator set to display digital signage Virtual Assistant, self-service at NRF Big Show

January 7, 2013

Tensator, a global provider of queue management and customer journey solutions, today announced it is launching several new digital signage and self-service…

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Sojourn kiosks offer dual convenience (Video)

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Portability and modularity offer ease of use in a traveling kiosk installation.

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NCR buys uGenius video banking

January 3, 2013

NCR Corp. announced today it has purchased uGenius Technology Inc., a Utah-based provider of video banking software that enables users to interact remotely…

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Report: '3 Vital Trends of 2013'

January 3, 2013

Innovation Marketing recently released a report listing three industry trends to watch for in 2013, citing the recent news surrounding the partnership between…

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GuestComment acquired by Terillion

January 3, 2013

Online reputation management firm Terillion announced its acquisition of GuestComment, the onsite hotel and restaurant guest feedback platform that utilizes…

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The kiosk crystal ball: Predictions for 2013

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Kiosks and self-service will see increased evolution in 2013, as smartphone use soars and tablet options expand.

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The Top 10 kiosk stories of 2012

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Thanks to the power of website analytics, we have tallied the list of our most-read stories of 2012.

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Airports going DIY: Top kiosk trends of 2012, Pt. II

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Airline travel and health care illustrate the spread of self-service in 2012.

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Guess? CIO discusses benefits of in-store iPads

December 18, 2012

In a recent Q&A on openforum.com, Guess? Chief Information Officer Michael Relich admitted that two years ago, the fashion retailer had a bit of a…

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The year of the tablet: Top kiosk trends of 2012, Pt. I

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Tablets took center stage in 2012, with mobile and social media integration reaching deeper into the market.

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SoloHealth customer interactions double since late summer

December 13, 2012

SoloHealth announced this week at Dell World that its SoloHealth Station digital kiosk has seen consumer engagement rise more than 200 percent since late…

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Virtual Concierge kiosk serves users, collects data (Video)

The Virtual Concierge digital signage kiosk from Parabit provides user insight with analytics-gathering software.

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NCR marries self-service and mobile payments, launches NCR Mobile Pay

December 5, 2012

In what NCR calls a "combination of self-service and mobile payments," the company today announced the launch of NCR Mobile Pay. The solution is designed for…

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TapSnap photo booth uses social media for customer engagement

December 4, 2012

Photo booths continue to morph into social media centers with today's introduction of TapSnap to the market. Dubbed a "phototainment" system, the TapSnap seeks…

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PCT touchscreens used for electric car hire stations in France

December 4, 2012

Zytronic announced its touch sensors have been specified for the user interfaces of IER's Autolib' electric car hire stations currently being deployed in Paris…

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How self-service networks can learn a thing or two from smartphones

by Michael Ionescu — President, Ionescu Technologies

If you want to take a look at the true potential of self-service networks, it's important to look at how the smartphone functionality is evolving. Even though…

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