Kiosks in Retail 101

Self-service kiosks increasingly are becoming a fixture of the retail landscape. As they become more popular, the devices are changing the way retailers serve…

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Interactive customer experience technology has to surprise and delight

Customers expect a personalized experience that surprises and delights them, and most will trade bits of information about themselves if they receive something…

Why retail robots are ridiculous

When it comes to the retail market in 2015, the key word is omnichannel. Consumers today need and want the ability to have a shopping experience their way, but…

ID-protection and advertising kiosks expanding network with digital signage software

June 22, 2015

The BroadSign digital signage platform will power Identity Shred shredding kiosks featuring third-party advertising in 200 university locations.

How generational differences impact thoughts on security and self-service

by Laura Miller — Director of Marketing, Kioware

Knowing how millennials and Gen Z-ers feel about data security is a critical component to understanding how, and if, these individuals will be comfortable…

Interactive customer experience technology has to provide value

Consumers with a natural sense of curiosity want to engage with technology, says Eric Vazquez, project manager for Encore Event technologies, but will the…

Super Mario Maker kiosks leap into Best Buy

June 17, 2015

Gamers will be able to craft their own Mario levels using Super Mario Maker kiosks at select Best Buy locations.

Unmanned self-service coffee shop integrates analytics

June 11, 2015

U.K.-based Honest Café, an unmanned self-service coffee shop, announced today it will be utilizing IBM's service Watson Analytics to discover key information.

Interactive customer experience technology has to be natural

Technology should be used in way that's natural for consumers to interact with, and enhance the brand story, rather than be the story itself, says Ben Putland…

Credit union measures customer satisfaction with HappyOrNot kiosks

June 10, 2015

If you're happy and you know it, choose the smiley face. Langely Credit Union is utilizing HappyOrNot kiosks to measure customer satisfaction and happiness.

Interactive customer experience technology has to make sense

Consumers want to interact with technology, but that technology has to make sense for both the business and its customers, says Paula Suarez, director of…

How digital technologies are curing menu-labeling headaches

by Betsy Craig — pres, menutrinfo.com

The technology that drives digital signage menu boards and self-ordering kiosks inside restaurant locations today is being used to maintain nutritional…

McDonald's rolls out 'Create Your Taste' self-service kiosks

June 5, 2015

Now, select McDonald's customers will be able to create their own burgers with McDonald's new "Create Your Taste" self-service kiosks.

Apex Supply Chain Technologies rolls out self-serve restaurant kiosk

June 3, 2015

Apex has rolled out a new self-serve restaurant kiosk to allow on-the-go consumers to order from any device and pick up and pay for their food at the kiosk.

Virginia greeting card kiosks provide customized cards

June 1, 2015

People in Virginia can create their own personalized greeting cards via kiosks developed by startup Card Isle.

Bike-rental kiosks facilitate exercise, leisure in Pittsburgh

June 1, 2015

Pittsburgh residents and visitors can now utilize bicycle rental kiosks for exercise, transportation and fun.

Cloud-based BYOD room-control platform coming to InfoComm 2015

May 27, 2015

Electronics company Kramer plans to unveil its new K-Touch version 3.0 platform, a cloud-based BYOD room-control solution, at InfoComm 2015 this June.

Millennials and Gen Z-ers: how generational differences impact the kiosk market

by Laura Miller — Director of Marketing, Kioware

Kiosks traditionally serve the purpose of allowing customers to check out or access information without the assistance of a customer service representative.

Canadian hospital rolls out self-registration kiosks

May 26, 2015

Canada-based Health Sciences North is rolling out self-registration kiosks, developed by Slabb Inc, in one hospital in Sudbury, Canada, to improve patient…

What do millennials want from kiosks?

by Bradley Cooper — Editor, Connect Media

Business should not fear millennials, for their needs are much simpler and easier to understand than one might think.