Customer Experience News & Media

RCEES: How AT&T brought an invisible product to life

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Customer experience managers from AT&T's Chicago flagship discussed brand evolution.

The 'Out of Order' dilemma

by Chris Gilder — Founder/CEO, Meridian

"Out of Order" - is that a self-service solution company? With the number of kiosks wearing that tag, you might come to think so. These three words translate…

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RCEES: Jim Knight talks about service that rocks

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The former Hard Rock trainer gives tips on how to treat your business like a band.

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Advanced Kiosks assists Maine with statewide benefits initiative

August 12, 2013

Advanced Kiosks, a producer of self-service kiosks, recently implemented a project for the Maine Department of Health and Human Services Office for Family…

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The power of engagement

by Bill Lynch — Major Account Exec, Entrust

We're all faced with multiple challenges in our work lives including tight deadlines, hitting our numbers, getting product to the market, unexpected…

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California casino bets on GCA redemption kiosks

August 7, 2013

Global Cash Access Inc., a wholly owned subsidiary of Global Cash Access Holdings Inc. and a global provider of cash access, cash-handling…

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How kiosks are empowering the hospitality industry

by Sam Pryor — Technical Sales, Protouch Solutions

With the evident increase in self-service technologies across industries, users are becoming accustomed to interacting with automated systems. Businesses in…

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Elo expands portfolio with omnichannel offerings

August 6, 2013

Elo Touch Solutions today announced an expanded portfolio of offerings that it said will help retailers accelerate their omnichannel initiatives.

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Turkey's largest retail chain wows shoppers with self-checkout

August 5, 2013

Shoppers at Turkey's Migros Türk supermarket chain are embracing self-checkout technology from NCR, according to an article from International Supermarket News.

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Navigating the challenges of retail self-service

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Frank Mayer and Associates discusses what solutions stay afloat in the sea of self-service.

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Cosmetics counter gets dolled up with transparent digital signage (Video)

July 31, 2013

Inglot, a cosmetics company specializing in makeup and cosmetics accessories in the Netherlands, is enhancing its products' beauty factor in-store via…

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Briggo updates Coffee Haus kiosk with patented robotics, mobile integration

July 31, 2013

Coffee purveyor Briggo Inc. today unveiled its new intelligent Coffee Haus at The University of Texas in Austin, a smart vending solution that the company said…

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What rising tablet sales mean for the PC market

by Brad Hintze — CMO/VP Marketing, Moki Mobility

According to research firm IDC, PC shipments are falling, and they're going to keep going down. They're predicting that globally, they'll drop 7.8 percent this…

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AT&T to share customer experience insights at San Diego summit

July 30, 2013

In 2012, AT&T opened the doors to its first and only brand flagship store. This space is designed to showcase the best of the brand through interactive and…

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Yorktel tunes in to customer service with VideoKiosk launch

July 30, 2013

Yorktel, a provider of video managed services, today announced the availability of its Yorktel VideoKiosk, a solution that the company said provides a secure…

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DSA to hold Chicago Screenmedia Symposium in September

July 26, 2013

The Digital Screenmedia Association announced it will hold its second symposium, this time in Chicago on September 5 and 6.

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Italy's Coop Group deploys self-scanning by Datalogic

July 18, 2013

The Italian consumer cooperative Coop Estense is rolling out a self-scanning shopping solution by Datalogic. The Coop Group deployed 600 Joya terminals and the…

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In-aisle self-scanning enters the Middle East

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

A concept store in Abu Dhabi implements in-aisle scanning to go with the area's modernization project.

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Iberia Airlines tests print-at-home bag tags (Video)

July 16, 2013

Madrid-based Iberia Airlines is testing a system that lets passengers print out luggage tags at home — a system that the carrier claims is the first of its…

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McDonald's Singapore introduces interactive, NFC-enabled 'Happy Table'

July 16, 2013

A McDonald's restaurant in Singapore has added interactive dining tables that its guests can use to play a racing game. The games are NFC-enabled through…

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