Continental going exponential with self-service kiosks

May 26, 2010

According to travel news website tnooz.com, Continental Airlines has added nearly 60 self-service kiosks to its ticketing and check-in area at Terminal C of…

Apple patents self-service check-in app for iPhone

April 23, 2010

Apple has patented a self-service airline check-in application for its popular iPhone mobile device, according to the website Patently Apple. The app…

ARINC, IBM Secure contract for passenger kiosks at Heathrow Airport

April 6, 2010

ARINC Inc. and its subcontractor IBM today announced the receipt of a four-year, multimillion-dollar contract for new software technology and check-in kiosks…

Bangalore airport deploys multi-lingual kiosks

April 6, 2010

My Bangalore reports on what it is calling a "first of its kind multi-lingual human interactive airport solution," to be found at Bangalore International…

Paperless boarding skips over kiosks for United Airlines

March 11, 2010

DenverPost.com: United Airlines and the Transportation Security Administration have launched a program that will allow many air travelers to download boarding…

Stuttgart Airport aims for 30% kiosk self-check-in with SITA deployment

February 25, 2010

The Stuttgart (Germany) Airport is flying toward having almost a full third of its 10 million annual passengers use self-service check-in kiosks after the…

U.K. airline bmi checking in with IBM

February 4, 2010

IBM today announced that United Kingdom-based airline bmi has launched a new-look passenger check-in operation that has been transformed using the IBM…

NCR, Diebold fare better than expected, despite financial drops

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February 4, 2010

The world's leading ATM manufacturers reported stronger-than-expected financial results, but both companies say they will continue to cut expenses and improve…

NCR announces Q4 2009 results, recaps recent growth

February 3, 2010

NCR Corp. today reported financial results for the last quarter of 2009, in which it beat market expectations and continued its strong move into the…

Jetstar to add text ticketing to self-check-in kiosks on the road to 100% self-service

January 28, 2010

Budget airline Jetstar recently announced a new wrinkle in its plan to make check-in 100 percent self-service.

Self-service kiosks: The benefits of consistency

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One of the things the retail world likes about kiosks is their consistency. If you build it right, everyone gets the same good experience at your kiosk.

Budget airline Jetstar setting course for 100% self-check-in

January 27, 2010

Jetstar announced recently it was aiming to introduce a completely self-service check-in system at its Australian and New Zealand domestic counters this year…

Australian public transit self-service smartcards still hitting snags

January 11, 2010

Australia's AUS $1.3 billion smartcard public transit ticketing system finally rolled out late last year, with "less than auspicious" results, says Robert…

The future of self-service in the airline industry

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Self-check-in services are helping airlines cut costs and improve customer experience.

SITA announces airline check-in kiosk deal with Kenyan airports

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December 6, 2009

SITA, a provider of IT products and services for the air-transport industry, has announced a ten-year, $26.7 million deal with the Kenyan Airports Authority…

U.S. Department of Homeland Security proposes permanent Global Entry kiosk program

November 22, 2009

According to a report from Business Travel News, the United States Department of Homeland Security has proposed to make its test Global Entry kiosk program…

IER launches program for local service providers, resellers

November 12, 2009

IER, a provider of self-service technology for the airline industry, has announced the launch of its Local Partner Program. The company says it will certify…

Ticketmaster announces kiosk partnership with Hawaiian event complex

October 21, 2009

Ticketmaster has announced a multiyear extension of its partnership with Honolulu's Neal S. Blaisdell complex that will involve the installation of several…

Research: Atlanta airport leads world in self-service

New survey results indicate widespread adoption of mobile, Web and kiosk self-check-in at the international hub. 

Self-check-in glitch affects 10,000 Air New Zealand passengers over weekend

October 11, 2009

Radio New Zealand reports that a "widespread" computer glitch on Air New Zealand's check-in kiosks and call-in center and online-booking systems affected…