How NOT to launch airline check-in: Travel writer slams program

October 20, 2010

A travel writer for the U.K.'s Daily Mail says that self check-in at the airport is for travelers who are "technically savvy, can print (their) boarding card…

Oz airline restores booking, kiosk check-in services

October 5, 2010

Virgin Blue, the branch of Virgin Airlines that serves Australia, had disruptions to its booking and self-check-in kiosk operations last week, but reported its…

Flyers worldwide want expanded self-service kiosk offerings: Survey

October 5, 2010

Flyers around the world would like to see their kiosk self-service options expanded, with 70 percent saying they would like automated security checks and…

Helsinki, St. Petersburg airports offer self check-in kiosks

More airports worldwide are installing self check-in kiosks for flyers.

In airlines, kiosks vital to consumer's second impression: Richard Branson

September 13, 2010

The leader of Virgin Airlines and international entrepreneur Richard Branson writes in a column that second impressions are vitally important for businesses…

Self-service kiosks will see $740 billion in transactions this year: Study

The value of transactions conducted through kiosks continues to see steady growth.

Barcelona, Madrid airports implement kiosks with biometrics

August 31, 2010

Self-service kiosks with a biometric application that authenticates the traveler's identity have been installed in airports in Barcelona and Madrid, Spain…

New kiosks in the works for John Wayne Airport

August 25, 2010

Orange County, Calif., is on target to spend about $24 million to modernize its John Wayne Airport, including installing new ticket counters and swapping out…

You can get most anything at a kiosk in Miami

August 22, 2010

The Miami Herald looks around South Florida and finds that kiosks have become pervasive with applications at movie theaters, medical centers, retail shops and…

Kiosk and self-service study a goldmine of industry info

Installed kiosks top 1.8 million worldwide as public grows to prefer self-service for multiple uses.

Survey: Fliers seek more control through self-service kiosks and mobile phones

August 17, 2010

Consumers want to manage travel itinerary changes and preferences via self-service channels, according to OnWindows, an online news source from Microsoft.   A…

Study lists self-serve check-in kiosks at U.K. airports

August 12, 2010

England's Airport Parking and Hotels (APH) Ltd. has released a study on the different check-in times at all major U.K. airports. The study also shows which…

Dayton Airport garage to feature check-in kiosks

August 10, 2010

Kiosk trends may surprise, confound industry, report finds

There are plenty of growth opportunities but some of today's widespread self-service uses may have reached their peak

Jetstar Airways installs self-check kiosks in Oz

August 5, 2010

Three self check-in kiosks have been installed at the Ballina-Byron Gateway Airport in New South Wales, Australia, in an effort to reduce its ‘terrible…

Delhi airport offers self check-in kiosks

August 5, 2010

Passengers at the new Terminal 3 of Indira Gandhi International Airport in Delhi, India, next week will be able to use self check-in, touch-screen kiosks for…

Spirit Air mulls shift to self-service kiosks for customer service

August 4, 2010

The Today in Travel blog reports that Spirit Airlines might use kiosks to shift more customer service tasks to its customers.

Icelandair offers kiosks in Keflavik

August 3, 2010

Icelandair reports it has installed six self-service check-in kiosks at Keflavik airport and Hilton Reykjavik Nordica Hotel. Icelandair's kiosks are single…

Emirates airlines rolls out self-check-in kiosks in Dubai

August 1, 2010

Emirates has rolled out self-service check-in kiosks for passengers, according to AMEinfo.com.   The airline has deployed the kiosks at three Dubai Metro…

Airline's move to self-boarding a big blip on U.S. media radar

by Christopher Hall — w, t

Continental Airlines isn't saying much about its move to self-boarding at the Houston airport, but that's not stopping others from saying plenty about it…