Self-service kiosks: The benefits of consistency

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One of the things the retail world likes about kiosks is their consistency. If you build it right, everyone gets the same good experience at your kiosk.

Budget airline Jetstar setting course for 100% self-check-in

January 27, 2010

Jetstar announced recently it was aiming to introduce a completely self-service check-in system at its Australian and New Zealand domestic counters this year…

Australian public transit self-service smartcards still hitting snags

January 11, 2010

Australia's AUS $1.3 billion smartcard public transit ticketing system finally rolled out late last year, with "less than auspicious" results, says Robert…

The future of self-service in the airline industry

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Self-check-in services are helping airlines cut costs and improve customer experience.

SITA announces airline check-in kiosk deal with Kenyan airports

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December 6, 2009

SITA, a provider of IT products and services for the air-transport industry, has announced a ten-year, $26.7 million deal with the Kenyan Airports Authority…

U.S. Department of Homeland Security proposes permanent Global Entry kiosk program

November 22, 2009

According to a report from Business Travel News, the United States Department of Homeland Security has proposed to make its test Global Entry kiosk program…

IER launches program for local service providers, resellers

November 12, 2009

IER, a provider of self-service technology for the airline industry, has announced the launch of its Local Partner Program. The company says it will certify…

Ticketmaster announces kiosk partnership with Hawaiian event complex

October 21, 2009

Ticketmaster has announced a multiyear extension of its partnership with Honolulu's Neal S. Blaisdell complex that will involve the installation of several…

Research: Atlanta airport leads world in self-service

New survey results indicate widespread adoption of mobile, Web and kiosk self-check-in at the international hub. 

Self-check-in glitch affects 10,000 Air New Zealand passengers over weekend

October 11, 2009

Radio New Zealand reports that a "widespread" computer glitch on Air New Zealand's check-in kiosks and call-in center and online-booking systems affected…

Commentary: Keeping kiosks relevant in a changing self-service landscape

Recent data point to changing consumer preferences, but it doesn't have to spell the end of kiosks as we know them.

Hoeft & Wessel to provide 720 ticketing kiosks for transportation company

September 23, 2009

Hoeft & Wessel, a German information technology and engineering company, has announced it will deploy 720 of its Almex stationary self-service ticketing…

CUSTOM Engineering announces release of kiosk printing solutions

September 23, 2009

CUSTOM Engineering, a manufacturer of POS and kiosk printing solutions based in Italy, has introduced several new ticket printers to its product line. …

NCR, Ultra Electronics announce partnership for common-use airport platforms

September 22, 2009

NCR Corp. has announced a strategic partnership with Ultra Electronics, a provider of aviation industry solutions. The companies will join forces to help…

NCR announces first deployment of its curbside airline check-in kiosks

September 16, 2009

According to an announcement from NCR Corp., US Airways will be the first airline to deploy NCR's TouchPort 80 outdoor passenger check-in kiosk. NCR says the…

IER to outfit San Jose airport with CUSS check-in kiosks

September 10, 2009

IER, a developer of self-service solutions for the transportation vertical, has announced it will install 46 self-check-in kiosks at the Norman Y. Mineta San…

DED Ltd. now offers compact Axiohm ticket printer

August 23, 2009

DED Ltd., an England-based equipment distributor, has announced it will now offer Axiohm's CMDG2014 printer, specifically designed for ticketing applications…

Southwest upgrades airport check-in kiosks

July 23, 2009

According to Minneapolis "Examiner" Mark Friedman, Southwest Airlines has added advanced features to its airport check-in kiosks. Friedman says Southwest…

Ingenico to provide chip and PIN kiosk tech to Ryanair airlines

July 14, 2009

DUBLIN, Ireland — Ingenico, a global provider of payment solutions, has announced a three-year partnership with Ryanair, Europe's largest low-fares airline, to…

NCR research: Consumers increasingly prefer multichannel self-service

July 14, 2009

DULUTH, Ga. — NCR Corp. today announced the results of a global survey commissioned from BuzzBack Market Research regarding consumer preferences for…