Woori Bank adds AI voice recognition to self-service banking kiosks

South Korea's Woori Bank is introducing artificial intelligence-powered voice recognition to its smart banking kiosks, allowing customers to locate services and complete certain financial transactions through spoken commands, according to a Digital Today report. The technology includes an AI-Navigator feature that interprets everyday language and directs users to the appropriate transaction screen. The system is designed to simplify navigation among more than 100 banking services available through the kiosks.

The bank also is adding voice-enabled transaction capabilities that allow customers to complete selected services without navigating touchscreen menus. These include issuing account balance and transaction history certificates, reporting lost bank passbooks, requesting replacements and handling lost security devices.

Woori Bank also plans to upgrade its existing video consultation system to improve connections with bank employees and increase service reliability. The changes are part of the bank's efforts to expand banking services that do not require traditional teller interactions.