When Technology & Customer Experience Collide: Paving the way for self-serve and ordering kiosks

People are integrating technology into their everyday lives with increasing frequency and confidence. Today’s always-on, hyper-connected, technology-filled lifestyle has influenced consumer expectations and challenged businesses in nearly every industry.

Type: White Paper

Sponsor: Frank Mayer and Associates, Inc.




Whitepaper: Customer Satisfaction & Profit in Business

In today's modern world, innovative technology is a controlling factor for the success of a business. As technology continues to grow and stay updated, so should businesses. Many industries are starting to adopt self-service kiosks as a means to develop overall presence and boost efficiency.

Type: White Paper

Sponsor: Advanced Kiosks




Frost & Sullivan recognizes Diebold Nixdorf with award

Frost & Sullivan 2017 Global Self-Checkout Systems Growth Excellence Leadership Award goes to Diebold Nixdorf

Type: Special Report

Sponsor: DIEBOLD NIXDORF


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FEATURES


Self-order kiosks don’t just help big chains, Long Island fast casual learns

A Long Island, New York fast casual restaurant has found self-order kiosks improve the customer experience and boost the average ticket size.

Micro market sales jump 41.9% in 2016 as installations hit new peak

Now that micro markets have moved beyond the concept stage, both operating companies and product manufacturers are looking at how to optimize micro market product sales and where the concept can be extended to beyond traditional work environments.

Malware attack against Avanti micro market kiosks pushes card reader retrofits

By responding to the data breach proactively, Avanti Markets protected its customer relationships. The event also drove the company to complete most of its card reader retrofits.

Malware data breach hits Avanti micro market kiosks; company urges customers to protect private information

The company has not yet confirmed the cause of the attack, but said the attackers utilized malware to gain access to customers’ personal information from some kiosks.

Amazon's Whole Foods Market acquisition points to a changing role for physical stores; millennials hold the key

Amazon's acquisition of Whole Foods Market is yet another sign – the biggest to date – that retail is being redefined by multiple shopping channels.

NRA 2017 in photos: Editors share top highlights

The editors of FastCasual, Pizza Marketplace, QSRWeb and Food Truck Operator share some highlights from the 2017 NRA show in Chicago.

Special Report: 'tipping point' on the way for restaurant self-serve kiosks

A special report explores the growing interest by restaurants in self order kiosks. While determining return on investment poses challenges, the market is changing and restaurants must consider their options.

QSRs find indoor kiosks improve customer experience, deployments accelerate

Self-serve kiosks help consumers order and pay for meals faster, reducing wait times and allowing QSRs to serve more customers faster. As a result, national QSR chains are speeding up self-serve kiosk deployments.

Kiosks changing the game in more industries

A self-serve kiosk that eliminates the wait to order and pay for food at an employee cafeteria is only the latest example of how kiosks are changing established industries.

How self-serve kiosks can rescue corporate dining — part 2: how the solution came to be

While self-serve kiosks allow corporate dining locations to eliminate the cashier and improve the speed of service for customers, there had been no "off-the-shelf" solution - until now.

How self-serve kiosks can rescue corporate dining — part 1

The self-serve kiosk rewrites the economics of corporate dining.

How kiosks make Valentine's Day sweeter for florists, gift card merchants and others

Kiosks play an increasingly important role on Valentine's Day for florists, gift card merchants and others. For florists, Valentine's Day is the single busiest day of the year.

Hotels and restaurants juggle kiosks and mobile technology

Mobile technology has grabbed the limelight due to rapid consumer adoption, but restaurants and hotels continue to invest in kiosks as well as mobile order-and-pay. Will the two technologies compete or complement each another?

Has the time finally arrived in the US for the automated c-store?

Automated food and convenience retail stores have existed for many years, but in the U.S. they have never gained the traction they have achieved in Europe. With new technology, more versatile supply chains and the rise of "food deserts," a new demand for these formats could be at hand.

Micro markets: the self-service supermarket in the lobby

Micro markets are expanding rapidly across worksites and heavily trafficked areas because they provide a large variety of fresh and high quality food and refreshments to consumers eating on the run. The systems rely on self checkout kiosks and are far more popular with consumers than vending machines.

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Self-checkout - one of the most ubiquitous self-service applications on the market - has won over customers and has saved retailers tons of money in the process.

NEWS