When Technology & Customer Experience Collide: Paving the way for self-serve and ordering kiosks

When Technology & Customer Experience Collide: Paving the way for self-serve and ordering kiosks

People are integrating technology into their everyday lives with increasing frequency and confidence. Today’s always-on, hyper-connected, technology-filled lifestyle has influenced consumer expectations and challenged businesses in nearly every industry.

Type: White Paper

Sponsor: Frank Mayer and Associates, Inc.


Whitepaper: Customer Satisfaction & Profit in Business

Whitepaper: Customer Satisfaction & Profit in Business

In today's modern world, innovative technology is a controlling factor for the success of a business. As technology continues to grow and stay updated, so should businesses. Many industries are starting to adopt self-service kiosks as a means to develop overall presence and boost efficiency.

Type: White Paper

Sponsor: Advanced Kiosks


Frost & Sullivan recognizes Diebold Nixdorf with award

Frost & Sullivan recognizes Diebold Nixdorf with award

Frost & Sullivan 2017 Global Self-Checkout Systems Growth Excellence Leadership Award goes to Diebold Nixdorf

Type: Special Report

Sponsor: DIEBOLD NIXDORF


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FEATURES


Self-order technology options expand, challenging foodservice operators still using legacy POS

Self-order technology options expand, challenging foodservice operators still using legacy POS

New foodservice technologies — including self-order kiosks, mobile ordering and EMV-enabled payment systems — are being introduced at a rapid pace. Operators with existing POS investments need to be able to integrate new capabilities into their existing systems.

Restaurants give high marks to self-pour beer systems

Restaurants give high marks to self-pour beer systems

Restaurants that have deployed self-pour technologies have found the systems reliable and easy to use. The technology, which charges by the ounce, allows restaurants to capitalize on the popularity of craft beer.

Join the craft beer revolution with self-pour technology

Join the craft beer revolution with self-pour technology

Self-pour technology has emerged as a leading tool for restaurants, bars and tap rooms to allow beer lovers to explore a wide selection of offerings.

How mobile pay, AI and biometrics are bringing new muscle to automatic merchandising

How mobile pay, AI and biometrics are bringing new muscle to automatic merchandising

The National Automatic Merchandising Association trade show floor featured POS equipment tailored to a consumer who is comfortable with mobile payment, and other technologies such as advanced data analytics, artificial intelligence, robotics, biometric identity verification and digital signage.

Move over Amazon Go, China’s BingoBox is on the move

Move over Amazon Go, China’s BingoBox is on the move

BingoBox, an unmanned c-store, already has 300 locations in China, and plans to expand internationally. The project has received significant venture funding.

Amazon happy with customer response to cashierless store, but guarded about future plans

Amazon happy with customer response to cashierless store, but guarded about future plans

While encouraged by customer response, Amazon isn't ready to announce much about plans for its innovative cashierless store concept. The company is making sure the technology, which utilizes machine learning and computer vision to eliminate the need for cashiers, continues to function seamlessly.

Entrepreneur develops kiosk solution for e-commerce retailers

Entrepreneur develops kiosk solution for e-commerce retailers

Dawn Dickson has taken it upon herself to develop both hardware and software to enable kiosks to dispense consumer products and provide useful data about the customers and the customer traffic.

AI powers automated retail machine's interactivity

AI powers automated retail machine's interactivity

Using artificial intelligence, the Vicki from ViaTouch Media lets shoppers take products from a shelf and examine them before making a purchase. The customer can also ask questions and get answers about products in the machine.

Amazon Go disrupts, re-invents, elevates the customer experience

Amazon Go disrupts, re-invents, elevates the customer experience

Amazon's supermarket, which boasts a cashier-less checkout, is open to the masses after a year in beta with Seattle-based company employees. Industry pundits, not surprisingly, have a lot to say about the public launch.

Robomart 'grocery on wheels’ debuts at CES

Robomart 'grocery on wheels’ debuts at CES

Self-driving vehicles that deliver fresh produce and allow consumers to place orders via an app and then physically pick their own produce could be the long-sought answer for online produce delivery.

A millennial love letter to the self-checkout line

A millennial love letter to the self-checkout line

In discovering his personal affinity for self-checkout, this millennial's experience taught him that his generation is not alone in having this attachment.

The electronic kiosk/tablet checklist: It’s all about the CRM

The electronic kiosk/tablet checklist: It’s all about the CRM

A checklist of features for self-serve kiosks and tablets should include a customer management platform that allows information managers to perform routine tasks more efficiently.

Virtual concierge: A new level of personal assistance for hospitality

Virtual concierge: A new level of personal assistance for hospitality

The intelligent virtual assistant gives companies an opportunity to leverage their existing digital infrastructure to offer personalized assistance to customers and associates.

Has automated retailing’s time finally arrived in the US?

Has automated retailing’s time finally arrived in the US?

There are 10 new automated retailing systems that I have counted in the last 12 months from the U.S., Europe and Asia, including Bodega. The concept, despite the challenges and past failures, just won’t die.

‘Bodega Mania’ fails to make the case for technology

‘Bodega Mania’ fails to make the case for technology

Hopefully, Bodega's social media firestorm will help educate the automated retailing industry and the technology community about the need to be direct with the public on important forthcoming changes.

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Self-checkout - one of the most ubiquitous self-service applications on the market - has won over customers and has saved retailers tons of money in the process.

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