Restaurant guests are becoming more accustomed to self-ordering as this engagement model becomes commonplace. In fact, they have a clearly defined list of expectations that restaurant operators should pay close attention to.
Kiosk, mobile and digital platform efforts are providing Panera with increased sales, as well as leading to a more satisfied consumer. It's also providing insightful and invaluable data on what customers want and need.
Eatsa, both a restaurant and technology provider, faced a difficult choice in deciding the best way to revolutionize the fast casual dining experience. The company has switched its focus from running restaurants to offering other brands its technology.